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More Questions and Answers

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL software programmers, database architects, and database administrators offer cost-effective remote DBA or application development support and can assist businesses of any size to configure and maintain MySQL within a robust network environment that provides advanced performance, expandability, and security. Progent also has experience helping companies port databases from Oracle to MySQL.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX solution by integrating tightly with applications like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified Communications Manager setup and debugging in areas such as integrating VoIP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small and mid-size organizations near-continuous backup and easy restore functions for Microsoft environment. SCDPM 2016 offers application-sensitive backup for key platforms like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines running on Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified DPM 2016 consulting experts can help you to design, deploy, administer, and repair a multi-site backup/recovery solution powered by Data Protection Manager 2016. Progent can assist you to upgrade from an older release of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to help you through challenging issues or provide comprehensive project management services to make sure you complete your Data Protection Manager 2016 deployment on schedule and within your budget.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create transparent hybrid environments that integrate Office 365 and on-premises Exchange. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any facet of planning, implementing and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget. For more information about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access developers and consultants offer cost-effective online consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced assistance for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers custom online classes for Access application development and database management.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built physical appliance built by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data produced on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad array of consulting services to help your business to design, integrate, manage and repair a backup and disaster recovery system built on Barracuda Backup. For additional information, see Barracuda Backup and disaster recovery consulting and management.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients online or on-premises NetApp SAN consulting services for NetApp's entire family of SAN storage software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to resolve problems with NetApp SAN storage environments quickly and affordably following leading practices.

Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone and tablet integration consultants have years of experience delivering remote and onsite assistance for businesses of any size who need to incorporate Android phones into their IT systems so that mobile clients can be productive from anywhere. Progent has the range of skills to solve network problems that involve numerous vendors and that represent a mix of legacy and current information technology. Progent offers affordable online expertise to help you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to assist you to handle especially challenging IT issues, or Progent can provide comprehensive project management support to help you complete major network initiatives on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers specialized group or one-on-one training sessions to help you manage and operate Android phones securely and productively.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out about the entire ProSight series of value-priced network management outsourcing services for small businesses.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can help you to update your application servers and workstations efficiently from 32 bits to 64 bits. Progent can help you to understand the risks and benefits of migrating to 64-bit processing, design an economical migration process that reduces operational interruptions, and provide timely online support to aid you to install 64-bit operating systems and application programs on your current computers. Progent's Microsoft-certified computing consultants can help your company to integrate the 64-bit versions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Where can I review testimonials from Progent's customers?
Progent has delivered online or onsite IT consulting assistance to organizations in every state in the U.S. Many of these clients have indicated their high regard for Progent via testimonials to the high quality of Progent's service staff. Check out Progent's customer testimonials to see what people have said about the quality of Progent's consulting services.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of remote IT support services possible for both urgent and standard problems. For emergency problems that affect multiple users, vital individuals, or a line-of-business application, the TRC will engage within an hour. For non-critical issues, the TRC will within two hours. In all cases, your trouble ticket will be created promptly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on every resolved problem to make sure you are comfortable with the results and ready to close out the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network engineers can assist you to design and deploy Juniper Firewall/VPN technology, enhance and support your network infrastructure, and upgrade efficiently from outdated products to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software products and can help you maintain networks that include a mix of Juniper's OS platforms.

More Questions and Answers

If your small business is in Contra Costa County and you require computer help, IT outsourcing, or high-level services from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

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