More Questions and Answers
What pricing structure does Progent use for support services?
Progent's easy by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional charges that drive up service. For remote support from Progent during normal business hours, you pay only for the time spent resolving your issue. If it only takes ten minutes to solve your problem, then you only pay for ten minutes. For advance scheduled onsite service work booked more than 24 hours in advance, you are charged only for the time when a Progent expert is actually on-site working on your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you might be billed for our engineerís travel time, but never a higher emergency rate. Since Progent maintains a large pool of engineers located within the entire Northern California service territory, an available consultant is typically near to assist. Progent can in addition offer on-premises support to most zip codes in the U.S. within one business day of answering a service call. Progent's online technical support group has provided help to small businesses in every state in the U.S (See Progent's nationwide testimonials.)
How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 support experts can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, team, develop a corporate-wide security strategy, automate IT management, help with creating applications, and build and validate a DR/BC plan. If your organization is thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to assess the value of Windows Server 2016 for your environment and design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.
What online services are available for maintaining Cisco routers?
Some of the popular online Cisco router consulting services offered by Progent include configuring hostname, DHCP, routing tables, clock, and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing configuration, and BGP peering; updating router's IOS image; validating router failover; fixing VPN problems; producing a network diagram and documenting configuration; plus security and fault tolerance strategy.
Does Progent provide consulting services for Microsoft Small Business Server?
Although the Small Business Server family is discontinued, this powerful package remains in wide use. Progent provides extensive Microsoft SBS support services for all releases of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can help your business to assess the possible benefits of transitioning from a locally hosted environment based on SBS version 2011 or earlier to a hybrid onsite/cloud computing model by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent can provide comprehensive consulting, troubleshooting, and application design and programming services for Microsoft's core business products including Windows Server, Exchange Server, SharePoint Server, and SQL Server.
Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing engineer with expertise integrating products from the major telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to plan, configure, expand, or maintain a video conferencing environment that preserves your current investment and maximizes the business value of your information network. Progent also offers the expertise of network infrastructure engineers able to help companies of any size to build and maintain a communications network that delivers the speed, reliability, security, and scalability you need to support your video conferencing/telepresence environment.
Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses access to a consultant with expertise in Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 Database Availability Group (DAG) design, Exchange Server 2010 design, Windows Server 2016 Privileged Access Management and Storage Replica integration, Windows Server 2012 R2 virtual networking consulting services, Windows 2008 failover clustering support, and Microsoft System Center Data Protection Manager deployment in order to create a high-availability email solution that accommodates onsite users, branch offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service that stops both spam and email-borne viruses and includes cloud-based disaster recovery via spooling. Progent's CISA and GIAC-certified network security professionals can help your company to create architectures, policies, and operational processes that maximize Exchange protection.
How can Progent help my Linux developers?
If you are developing UNIX or Linux software on a network that includes Microsoft-based servers, desktops and software, Progent offers IT outsourcing and consulting services that keep your network fully operational while reliving you to focus on your area of high-value expertise. By using advanced network monitoring and providing online and optional onsite help as needed, Progent provides Linux developer support that offers an inexpensive way to manage an information technology network that features high availability, comprehensive security and performance.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-grade Internet Data Centers in Northern California and larger cities throughout the U.S., and Progent's Internet data center support team can enhance your network's reliability and performance by helping you choose a remote data center site that addresses the particular needs of your organization including geographic proximity, space, communications, affordability, and extra additional features and services. Progentís colocation center IT services are intended for companies with hardware housed at colocation hosting facilities and requiring on-demand on-site service at the colocation site plus remote support from Microsoft and Cisco qualified professionals. Progent provides a selection of collocation center consulting services such as network architecture evaluation, Windows and Linux server integration and maintenance, tech support for server and telecommunications networking, development and installation of zero-downtime systems, architecting and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and planning fault tolerant server clustering configurations.
Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your business to develop web applications that are integrated with sales and inventory applications to minimize the expense and strengthen the dependability of on-line commerce. Progent can show you how to implement a secure, highly available e-commerce environment and create purpose-built web applications using standard tools and or customize off-the-shelf software so that they work with your special business requirements. Progent offers online services from experienced Microsoft SQL Server programmers and Oracle programmers and database administrators, and MySQL experts to help your company to complete mission-critical development projects.
Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of information technology security experts. GIAC certifications are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer help with any of the network security services covered within the GIAC accreditation including evaluating infrastructure vulnerability, event handling, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government mandates for promptly reporting incidents.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST systems for high availability.
Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network engineers can assist your company to plan and deploy Juniper Firewall/VPN technology, enhance and troubleshoot your infrastructure, and upgrade smoothly from outdated equipment to the latest versions. Progent's Junos OS engineers can provide expertise with Juniper's flagship network control software to help your business to streamline the administration and strengthen the security of your Juniper VPN devices and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system products and can help you maintain environments that incorporate a combination of Juniper's OS platforms.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that describes the benefits companies organizations of all sizes can derive from outsourcing network consulting and other computer services. Progent has also created IT Outsourcing datasheets for three support bundles designed for small and medium sized companies.
More Questions and Answers
If your small business is in Fremont or anywhere in Silicon Valley
and you are looking for technical support, information technology outsourcing, or advanced services from a certified Progent consultant,
call 510-933-0400 or visit Contact Progent.