Onsite Service Available in Fremont, Newark, Milpitas

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

How can Progent help improve the fault tolerance of my network?
Progent's consulting services for zero-downtime networks provide Microsoft and Cisco-certified consulting professionals who will help you create a robust network that incorporates key technologies and processes for mission critical environments. Progentís engineering professionals can assist you to implement a network architecture with features that include redundant Internet access, system load balancing, fault tolerant data centers, cloud backup and restore, high-availability interoffice connections, and fault tolerant multi-location systems. Progent can also provide business continuity preparedness consultants to help you design, validate, and document a recovery process founded on leading practices.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates core features first designed for and proven on Azure, one of the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing data security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to evaluate the benefits of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to run your critical workloads, design an efficient network architecture for a cloud-centric or hybrid installation, create and carry out a non-disruptive migration strategy, train your IT administration and technical support staff, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you the highest possible business benefit.

How can Progent help large enterprises?
Progent's certified consultants can help enterprises to design, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle RDBMS technology by providing services such as Active Directory (AD) expertise, MS Exchange Server 2016 upgrade support, Exchange 2013 Server integration, SQL Server application development, Cisco infrastructure engineering, Oracle database administration support, MySQL consulting, and project management support. Progent has worked with some of the world's largest companies to integrate crucial business network solutions powered by Microsoft technology and can deliver seamless branch office support services for enterprises with local offices in the San Francisco Bay Area or in major cities through the United States.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to delivering the best quality of online IT support services offered anywhere for urgent as well as non-critical issues. For urgent issues that affect many users, vital personnel, or a mission-critical application, the TRC will respond in less than an hour. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your ticket will be generated quickly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected issue to verify you are satisfied with the resolution and ready to close out the ticket. Find out more details about Progent's TRC Customer Commitment.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist you to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that summarizes the benefits companies organizations of any size can derive by outsourcing network consulting and other information technology services. Progent has also created IT Outsourcing datasheets for three support offerings intended for small and medium sized companies.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major Firewall manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you create a detailed security strategy and select the right products from multiple vendors to achieve your security goals while staying within your spending restraints.

What pricing structure does Progent use for support services?
Progent's easy per-minute billing model has no complicated contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support during regular business hours, you pay only for the actual time spent working on your issue. If it only takes ten minutes to fix your issue, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent consultant is actually on-site solving your problems. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may be billed for our engineerís travel time, but never an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available consultant is usually close by to help. Progent can in addition dispatch onsite support to the majority of zip codes in the United States within one business day of answering a support call. Progent's remote technical support team has provided help to small businesses in every state (See Progent's nationwide testimonials.)

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed reports of all service activity to make sure customers do not feel like a hostage to their support company. Progent sends email documentation of support activity immediately after completion of each support interaction, and also provides a printed copy along with monthly invoices. Comprehensive IT service reporting makes it easier for customers to transfer to a new service organization or take on increased support duties internally. Complete service documentation also provides IT managers the information required to assess the quality of maintenance services and develop better informed IT expense projections.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key component of any overall IT system security plan. Progentís security professionals can perform extensive unannounced penetration security tests without the awareness of your organization's internal IT resources. Stealth penetration checking uncovers whether existing security defense tools such as intrusion detection alerts and event log monitoring are properly configured and consistently observed.

More Questions and Answers

If your small business is in Fremont or anywhere in Silicon Valley and you require technical support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 510-933-0400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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