Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 707-772-1334

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 415-321-5400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 101 Cooper St
Santa Cruz, California 95062
Sales Phone: 831-824-2134

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange Server 2016 experts can assist you in any and all phases of your upgrade to Exchange 2016 including planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified IT experts have in-depth IT industry experience, in the trenches of IT support, executing a multitude of technical projects for a diverse assortment of customers. Each Progent expert carries a proven set of personal best practices from this extensive industry experience, and these are further improved by the corporate-wide leading practices training that Progent instills in its consulting team. For larger projects, Progent technical team members follow the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into well defined and manageable phases that reduce the possibility of a project spinning out of control.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your internal IT organization to benefit from the network monitoring activities of an outside IT support firm. If your operation has a small in-house information technology staff, Progent's Managed Network Monitoring outsourcing program is an affordable way to increase network reliability, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs assessment and installs Microsoft Operations Manager
  • Progent deploys a remote Operations Manager server to monitor your IT system
  • Progent provides Helpdesk support, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent performs regular IT maintenance including installation of service packs and security patches
  • Hardware must be under vendor's on-premises warranty program

    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified wireless consultants offer Cisco Aironet Wi-Fi access point consulting and Cisco wireless controller consulting so you can benefit from the IEEE 802.11ac Wave 2 WiFi standard to get three times the performance for your wireless network while extending the coverage.

    My business application needs 24x7 support. Can Progent help?
    Progent's low-priced after-hours remote support program provides companies 24x7 access to remote technical support from Progent's Technical Response Center. Support services available beyond regular business hours include resolving problems with Windows servers, Windows desktop troubleshooting, assistance with Microsoft Office applications, system backup/restore, and basic routing and switching support for Cisco networking products.

    Can Progent help design a fault-tolerant load balancing solution?
    Load balancing of multiple servers increases performance and provides fault tolerance by working around crashed servers in a load-balanced farm. Progent's load balancing consulting services address a broad array of high-availability load balancing solutions such as network load balancing, load balanced application software, network backbone routing, and content dispatching technology including Cisco Content Engine. Fault tolerant load balancing technologies for which Progent can provide consulting expertise include Windows 2008 Server R2 Network Load Balancing Manager, the NLB mechanism of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 BIG-IP Global Traffic Manager.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small businesses expert support for solutions from other major VPN vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you create a detailed security plan and select appropriate products from multiple vendors to achieve your security objectives while sticking within your spending restraints.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon AWS cloud integration consultants offer cost-effective online support to help companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to deploy cloud-based or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent offers occasional support or Progent can deliver project management outsourcing or co-sourcing to help you migrate smoothly to the Amazon AWS cloud platform.

    Can Progent help my business develop custom eCommerce applications?
    Progent's IT consultants can assist your company to create web sites that are integrated with sales and inventory applications to lower the cost and maximize the dependability of on-line commerce. Progent can help you to configure a secure, highly available e-commerce environment and build purpose-built web applications based on standard development tools and or customize off-the-shelf applications so that they support your special business requirements. Progent offers affordable online services from experienced Microsoft SQL Server developers and Oracle programmers and database administrators, and MySQL consultants to assist you to complete mission-critical application development.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix desktop virtualization experts can help your business to design, deploy, manage, and support a virtualized Windows desktop and application delivery and management system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can help you optimize your network for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and maintain an off-site datacenter that features high availability, advanced security, and fast recovery. Progent's Citrix technology experts can also assist you manage and support additional virtualization products from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V integration.

    What are the benefits of Progent's documentation of support services?
    Progent provides complete and detailed documentation of all service work to make sure clients donít ever feel like a hostage to their IT service organization. Progent sends e-mail accounts of support activity shortly after finishing each support task, and also provides a hard copy along with monthly billings. Complete network support reporting makes it less risky for customers to transfer to a different support provider or assume more service duties internally. Good support documentation also provides management the information required to assess the quality of maintenance services and produce more realistic network expense projections.

    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Exchange Server 2016 offers important enhancements compared to previous versions of Exchange through features including native capability for high-availability mailbox server clusters known as Database Availability Groups or DAGs support for low-cost disk storage to slash the cost of large inboxes, a feature-rich web client compatible with more browsers, advanced voice mail handling including voice-to-text conversion, and a variety of tools for improving data protection and regulatory compliance. Microsoft calculates that if carefully deployed, up-to-date releases of Microsoft Exchange can reduce email expenses by as much as 80%. Because Microsoft has stopped supporting Microsoft Exchange Server 2003, businesses have another incentive to ask Progent's Microsoft Exchange Server 2016 consultants about migrating to the newest release of Microsoft Exchange.

    More Questions and Answers

    If your small business is in the San Francisco East Bay area and you need computer assistance, information technology outsourcing, or top-level expertise from a Progent consultant, call 510-300-1400 or visit Contact Progent.

    © 2002- 2019 Progent Corporation. All rights reserved.

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