Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

More Questions and Answers

How can Progent enhance my network security?
Progent's CISSP and CISM-certified network security engineers can assist you develop a company-wide IT security plan that includes technologies as well as processes to protect your information assets. Progent's ISA Server experts and Forefront TMG specialists can help you to maintain Microsoft's older firewall servers or move to modern security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA firewall with Firepower Services engineers can assist you to maintain Cisco ASA firewalls for optimum infrastructure security. Progent's security vulnerability scanning service packages provide low-cost analyses of your existing external and internal security environment. Progent's ProSight Email Guard spam and virus filtering service can block spam and email-based malware before they can reach your firewall.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup and disaster recovery offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Read about Progent's entire ProSight line of low-cost outsourced network management services for small organizations

My business application needs 24x7 support. Can Progent help?
Progent's low-priced after-hours remote support program offers clients round-the-clock access to online technical support from Progent's Technical Response Center (TRC). Services available beyond standard business hours include resolving issues with Microsoft-based servers, MS Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup and restore, and fundamental routing and switching help for Cisco technology.

What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra fees that drive up support costs. For remote support during normal business hours, you pay only for the actual time spent working on your issue. If it only takes ten minutes to resolve your problem, then you only pay for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you are billed only for the time when Progent's consultant is actually onsite working on your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might be charged for our consultant's travel time, but never a higher emergency rate. Because Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available consultant is typically close by to help. Progent can also offer on-premises technical support to most zip codes in the United States within one business day of receiving a service call. Progent's remote support team has delivered help to small companies in every state (Refer to Progent's nationwide testimonials.)

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts offer comprehensive remote and on-premises support for Project Server and for all Microsoft platforms that integrate in conjunction with Project Server. Services offered by Progent include Project Professional planning and support, SharePoint 2013 design and deployment, SQL Server 2016 integration, Microsoft SQL Server 2014 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 Server integration, Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your environment to support local, branch office, home-based, and mobile users so they can utilize Microsoft Project Server 2010 to work together securely and productively. Progent's network security consultants can assist you to define and police security workflows that protect sensitive project data without interfering with efficient information sharing.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size businesses a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also enables low-cost cloud backup to Azure storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, item-level recovery options for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for managing large-scale environments, and support for Microsoft Volume Shadow Copy Service to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a broad range of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system based on Altaro VM Backup. To find out more, go to Altaro VM Backup Consulting Services.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings management, inventories network assets, guards against corporate data leakage, provides network health monitoring, enables safe self service, and offers a common control mechanism for managing multi-operating system networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration specialists can assist your organization with any aspect of planning, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid environments.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced online support to assist businesses of any size to integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for technical assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

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