|San Jose, CA
|2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
||37053 Cherry Street
Newark, California 94560
|Sales Phone: 510-933-0400
Link: Fremont Network Support Services
||26250 Industrial Blvd
Hayward, California 94545
|Sales Phone: 510-300-1400
Link: Hayward Network Support Services
||1300 Clay Street
Oakland, California 94612
|Sales Phone: 510-899-7400
Link: Oakland-Berkeley Network Support Services
|Palo Alto, CA
||3790 El Camino Real
Palo Alto, California 94306
|Sales Phone: 650-543-0400
Link: Palo Alto Network Support Services
||755 Baywood Drive
Petaluma, California 94954
|Sales Phone: 707-772-1334
Link: Petaluma Network Support Services
||4695 Chabot Dr
Pleasanton, California 94588
|Sales Phone: 925-621-2400
Link: Pleasanton Network Support Services
|Roseville-Citrus Heights, CA
||6520 Lonetree Blvd
Rocklin, California 95765
|Sales Phone: 916-910-1200
Link: Roseville Network Support Services
||1100 N Market Blvd
Sacramento, California 95834
|Sales Phone: 916-273-1400
Link: Sacramento Network Support Services
|San Francisco, CA
||388 Market Street
San Francisco, California 94111
|Sales Phone: 415-321-5400
Link: San Francisco Network Support Services
|San Jose, CA
||2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
|San Mateo, CA
||1900 S Norfolk
San Mateo, California 94403
|Sales Phone: 650-931-2400
Link: San Mateo Network Support Services
|San Rafael, CA
||700 Larkspur Landing Cir
Larkspur, California 94939
|Sales Phone: 415-526-1400
Link: San Rafael Network Support Services
|Santa Cruz, CA
||101 Cooper St
Santa Cruz, California 95062
|Sales Phone: 831-824-2134
Link: Santa Cruz Network Support Services
|Santa Rosa, CA
||131 Stony Circle
Santa Rosa, California 95401
|Sales Phone: 707-303-4400
Link: Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, California 94533
|Sales Phone: 707-470-1313
Link: Vacaville Network Support Services
|Walnut Creek, CA
||1261 Locust St
Walnut Creek, California 94596
|Sales Phone: 925-362-2400
Link: Walnut Creek Network Support Services
More Questions and Answers
Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses fast access to a consultant with expertise in Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 DAG configuration, Exchange 2010 design, Windows Server 2016 Credential Guard and Storage Replica integration, Windows Server 2012 R2 Live Migration consulting, Windows 2008 failover clustering support, and System Center Data Protection Manager configuration in order to build an advanced fault-tolerant messaging solution that accommodates onsite users, branch offices, telecommuters, and road warriors. Progent's ProSight Email Guard is a spam filtering service platform that stops spam and email-borne viruses and includes cloud-based recovery via email spooling. Progent's CISSP and CISM-certified security engineers can help your company to develop architectures, security policies, and operational processes that optimize messaging protection.
Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription-based backup/restore platform for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device built by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital business data produced locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting support services to help you to plan, configure, operate and troubleshoot a backup and disaster recovery system based on Barracuda Backup. For additional information, go to Barracuda Backup and disaster recovery consulting and management.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer comprehensive remote and onsite support services for Project Server and for all Microsoft platforms that work in conjunction with Project Server. Consulting support services provided by Progent include Project Professional and Project Web App integration, SharePoint 2013 planning and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Excel 2016 and Office 365 Excel application support, and Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network engineers to assist you to enhance your infrastructure to accommodate local, branch office, at-home, and mobile workers so they can use Microsoft Project Server 2010 to work together securely and efficiently. Progent's certified security experts can help your IT team to define and enforce security workflows that safeguard sensitive project information without interfering with efficient information sharing.
Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite network support help to organizations in each state in the United States. Many of these clients have expressed their appreciation to Progent through testimonials to the excellence of Progent's support personnel. Take a look at Progent's client testimonials to learn what people say concerning the quality of Progent's network support services.
What VMware virtualization products are supported by Progent?
Progent can provide the assistance of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility.
How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business consultants offer remote and onsite expertise for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to design an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party collaboration systems like Cisco UC. Progent's certified network security experts can assist you design and validate a security environment for your Skype for Business deployment that meets regulatory requirements.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of online IT support services available for both urgent as well as standard problems. For emergency problems that affect multiple users, crucial individuals, or a line-of-business application, the TRC will engage within an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on each resolved issue to make sure you are satisfied with the resolution and ready to close the ticket. Learn more details about Progent's TRC Customer Commitment.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many components of your Wi-Fi environment such as wireless access points, routers, wireless LAN controllers, and network management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and administer a Cisco wireless IP phone solution by delivering integration services that can range from debugging the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade support experts can help your organization to enhance your servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit computing, plan an economical migration process that minimizes business disruptions, and provide timely remote help to assist your organization to install 64-bit operating systems and application software on your current hardware. Progent's Microsoft-certified computing engineers can help you to install the 64-bit editions of Microsoft platforms such as Microsoft Windows Server 2008, Exchange Server, Windows 7, and Office Excel.
Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key part of any comprehensive IT system security strategy. Progentís security experts can run thorough stealth penetration security checks without the knowledge of your company's in-house IT resources. Stealth penetration checking shows whether current security monitoring tools such as intrusion incident alerts and event log monitoring are correctly set up and actively observed.
Does Progent Offer Business Continuity Planning Services?
Progent offers advanced remote consulting for business continuity planning, testing, and education to assist you to prepare for possible disasters, reduce service disruption for your essential network operations, eliminate data loss, and comply with examiners' letters and business obligations. Progent's business continuity consultants can team with your executive and IT administration group to perform risk analysis, identify dependencies, specify human and physical assets required to run your business, prioritize business-critical IT services and specify acceptable restoration times, select hot backup centers, set up safe remote connectivity for key employees, implement emergency notification systems and define responsibilities for staff, write a complete recovery plan, and train key people to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can help you to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure cloud.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified wireless consultants can provide Cisco Aironet wireless AP consulting and Cisco wireless controller integration to help you benefit from the IEEE 802.11ac Wi-Fi specification to get three times the performance for your Wi-Fi network while increasing the signal coverage.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the core of Cisco's communications and collaboration platform. CUCM and Unified CM Express provide an advanced IP-PBX solution by integrating closely with unified messaging apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can assist with any aspect of Unified CM support and troubleshooting in areas such as integrating Cisco VoIP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, designing UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model has no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that increase support costs. For remote support from Progent during regular working hours, you only pay for the time spent resolving your problem. If it only requires ten minutes to solve your problem, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when a Progent team member is actually on premises working on your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be charged for our expertís travel time, but never a higher emergency rate. Since Progent has a large pool of consultants located throughout the entire Northern California service territory, an available engineer is typically close by to help. Progent can also provide onsite support to most zip codes in the United States within 24 hours of answering a support request. Progent's online technical support group has provided help to small businesses in every state (Refer to Progent's customer testimonials.)
More Questions and Answers
If your small business is in the Napa Valley or anywhere in the San Francisco North Bay
and you need technical help, IT outsourcing, or top-level services from a Progent consultant,
call 707-603-2323 or visit Contact Progent.