Onsite Service Available in Petaluma, Sonoma

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network that combines Linux/UNIX and Windows servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified IT professional to assist your whole business in a extensive range of security areas. CISSP Certification recognizes expertise with an international standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your company in a variety security fields such as:
  • Security Administration Procedures
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecommunications, Network and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can help you to maintain your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help you to design, configure, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting IT projects for large companies, Progent uses a structured approach based on defined milestones in order to meet economic, timing, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to create a comprehensive description of technical services delivered and to help in ongoing network maintenance.

    Can Progent help us design and integrate a Barracuda Backup solution?
    Barracuda Backup is a low-cost, subscription backup/restore service for small and medium-size businesses. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your existing storage hardware. Barracuda Backup safeguards vital business data produced on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting support services to assist your business to design, integrate, operate and troubleshoot a BDR solution built on Barracuda technology. For additional information, see Barracuda Backup and disaster recovery consulting.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup provides small and mid-size organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for reducing your exposure to data loss, military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad range of services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. To read more, go to Altaro VM Backup Certified Consultants.

    Can Progent help with setting up and using Microsoft Project?
    Progent's certified Microsoft Project Server and Project Online experts offer advanced expertise in implementing and managing all editions of Microsoft Project and can provide a wide range of cost-effective remote consulting services based on industry leading practices to help organizations of any size to receive all the benefits of this powerful project management solution. Services available from Progent include solution planning, software configuration and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN optimized for your facilities, offering you a WLAN that has the reception, speed, load-handling capability, Quality of Service, data protection, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service. Progentís on-premises wireless survey features physical walkthroughs, spectrum and data protection audits of your current wireless network, analysis of your buildingís layout, measuring for RF interference, RF propagation modeling, selection of optimum placement for client-requested Wireless Access Points such as Cisco Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document defining a new wireless network.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange 2016 consultants can help you in any and all phases of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

    What VMware virtualization products are supported by Progent?
    Progent can provide the assistance of a certified VMware VCDX expert to help you plan, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.

    Can Progent provide the support of a CISSP-certified cybersecurity consultant?
    Progent's CISSP-certified network security consultants can help organizations of any size with any facet of information system security. Progent can help create cost-effective security systems that guard a small office from modern malware attacks or Progent can design, configure, and manage a comprehensive security environment for hybrid networks that accommodate local, online, and mobile users sharing IT resources spread across multiple physical sites and public and private clouds.

    Does Progent support Lync Server 2013?
    Lync 2013, renamed Skype for Business, enables organizations of any size to build a manageable and secure communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing, as well as IP and PSTN calling across a broad range of stationary PCs and handheld devices. Progent's certified Lync 2013 experts can help you to assess the advantages of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is committed to delivering the highest level of online IT support possible for both emergency as well as standard problems. For emergency issues that affect multiple workers, key individuals, or a line-of-business application, the TRC is set up to engage within an hour. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your trouble ticket will be created quickly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every resolved issue to make sure you are satisfied with the resolution and willing to close the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-certified consultants have extensive real-world industry experience, on the front lines of IT support, performing a wide variety of networking tasks for a diverse assortment of clients. Every Progent expert carries a set of personal best practices from this extensive industry background, and these are further enhanced by the corporate-wide best practices education that Progent instills in its engineering group. For larger engagements, Progent consulting staff use the Microsoft Solutions Framework (MSF) structure for service delivery which breaks projects down into well defined and manageable phases that minimize the possibility of a project spinning out of control.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group known as a DAG is the core of high availability for Microsoft Exchange 2013 Mailbox servers. Introduced in Microsoft Exchange 2010, a DAG is a collection of up to 16 Mailbox servers in which any server in a DAG can contain a copy of an Exchange mailbox database from any other DAG server. DAG servers cooperate with one another to recover unassisted from failures that affect MBX databases. Progent's certified Exchange consultants can provide Database Availability Group support services to assist your organization to design, install and maintain an HA environment for your Exchange mailbox servers. In addition, Progent's Microsoft Exchange 2016 Server consultants can help you move your Microsoft Exchange 2013 DAG environment to Exchange Server 2016.

    More Questions and Answers

    If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of technical assistance, IT outsourcing, or high-level services from a Progent professional, call 707-559-7400 or visit Contact Progent.

    © 2002- 2019 Progent Corporation. All rights reserved.

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