Onsite Service Available in Petaluma, Sonoma

More Questions and Answers

Does Progent offer consulting help for server clustering with Windows Server?
The failover cluster feature set incorporated into the latest releases of Windows Server has been radically re-engineered to simplify the deployment, configuration, and management of clusters and to offer improved levels of system availability, security, performance, and versatility. New or improved features include cluster verification, revamped configuration and deployment, unified cluster management, new cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, more storage and RAM capacity, enhancements for multi-site clusters, and live migration support for Windows Hyper-V virtual machines. Progent's certified failover cluster consultants can assist you assess the business benefits of failover clusters, design and execute a deployment, train your IT personnel to manage your failover clusters, provide ongoing consulting and support services, and create and validate a disaster recovery procedure. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest level of online IT support services available for both urgent and standard issues. For urgent issues that affect many users, crucial people, or a line-of-business program, the Technical Response Center will engage in one hour or less. For non-critical issues, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you regarding every corrected problem to make sure you are satisfied with the outcome and ready to close out the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site access support to help you plan and implement high-availability architectures for multiple-office connectivity. Progentís Cisco-certified CCIE engineers can design and deploy ultra-reliable Inter-office networks supported by non-stop EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over offers economical 24x7 interoffice networking.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts can provide comprehensive remote and onsite support for Microsoft Project Server and for Microsoft platforms that integrate closely with Microsoft Project Server. Services provided by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 integration, MS Exchange 2016 Server migration, Exchange 2013 Server consulting, Office Excel and Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE consultants to assist your company to optimize your environment to support local, branch, at-home, and mobile workers so that they can use Project Server 2010 to collaborate safely and efficiently. Progent's certified network security engineers can assist you to adopt and police security workflows that protect sensitive business information without interfering with productive information exchange.

What web development services are available from Progent?
If you want to redo your organizationís web site, create in-house webs for purposes such as human resources or worker orientation, create a compelling web presence for a start-up venture, or put together enterprise-level, database driven web applications, Progent can provide capable and seasoned web development consultants. Web custom software development services offered by Progent's Applications Experts Team include web site design and development, web site project management, ASP and Microsoft .NET programming, and graphical content design. Progent's SQL Server developers, Oracle programmers and database administrators, MySQL database application consultants, and Office Access application developers can assist your business to design, build, and support data-powered sites. Progent's consultants can also help you design and maintain a protected, dependable server and communications infrastructure featuring remote and wireless connectivity, to support your web applications.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours online technical support program provides clients round-the-clock availability of online support from Progent's TRC. Support services available beyond standard business hours include resolving issues with Microsoft server products, Microsoft Windows desktop support, assistance with MS Office programs, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can help you to understand the strategic advantages of XenServer and additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your current XenServer environment and show you how to enhance consolidation, performance, protection, availability, and recoverability.

Can Progent provide the expertise of a CRISC-certified risk management consultant?
The CRISC program was established by ISACA to verify a consultant's skills to plan, deploy, and support IS control mechanisms to reduce network risk. Progent can provide the expertise of a CRISC-certified risk management consultant to assist your company to create and carry out a risk management plan based on leading practices promoted by CRISC and geared to match your company's risk tolerance, business objectives, and IT budget.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services automatic backup offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out about the entire ProSight portfolio of value-priced managed services for small organizations

What types of organizations can Progent help?
Progent provides IT outsourcing, Azure and Amazon AWS cloud integration plus PC and mobile device support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus remote office support and disaster recovery/business continuity solution design for enterprises. Progent's small business clients typically cannot justify the hassle and expense needed to maintain a full-fledged IT support team and rely on Progent for as-needed advice, integration and remediation. SMBs find it cost effective to utilize Progent's online support services on an occasional basis for tasks such as Microsoft Windows Server configuration, Exchange Server set up, network hardware patching, site moves, hybrid cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery solutions, Progent can provide immediate online or onsite access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified data security consultants can provide an array of security and compliance assessment services tailored for networks of all sizes.

How can Progent help large enterprises?
Progent's consultants can help large businesses to plan, deploy, and manage major rollouts of key Microsoft, Cisco, and Oracle technology by providing support services such as Active Directory expertise, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 Server integration, SQL Server programming, Cisco network infrastructure engineering, Oracle database administration services, MySQL consulting, and project management support. Progent has worked with some of the world's largest companies to integrate mission-critical information technology solutions based on Microsoft technology and can provide seamless branch office support services for enterprises with local offices in Northern California or in major cities through the U.S.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that enhances cloud integration, supports the most popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants have the broad knowledge and experience to address the critical technical and business challenges involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to perform a smooth migration that will optimize the return on your investment in this mission-critical platform.

More Questions and Answers

If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are looking for computer support, information technology outsourcing, or high-level expertise from a Progent engineer, call 707-559-7400 or visit Contact Progent.

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