Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin





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How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business consultants offer remote and onsite expertise for companies of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud or hybrid deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC. Progent's certified network security consultants can assist you design and validate a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

What are the advantages of Progent's model for remote support?
Most IT problems can be fixed immediately by Progent's team of remote service engineers. This eliminates lost productivity which can be caused by waiting for an on-site engineer to show up in person. Furthermore, many independent consultants and IT service groups require minimum service charges that may turn a 10-minute problem into a two-hour expense. Progentís practice of billing per minute and billing exclusively for service that is delivered allows Progentís remote support engineers to resolve hundreds of small issues daily at the least feasible expense. In addition, the confidence of having ready access to Progent's expert team of technical professionals opens the gates to a new realm of sophisticated IT solutions that typical small organizations would otherwise shy away from because of the risk of having insufficient support resources.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Exchange 2010 for software-driven telephony include speech-to-character translation for rapidly scanning your stored voice mail rather than listening to every call, digital attendants to answer callers and help them to work through your voice mail system, programmable call answering processes to transfer or filter calls based on ID or contact information, and text messaging alerts about unanswered calls or voice mail. While Exchange 2010 remains a reliable messaging platform, improved versions of Exchange Server have replaced it. Progent's Microsoft Exchange Server 2010 consultants can help you to manage and troubleshoot your existing Exchange 2010 environment. Progent's Microsoft Exchange Server 2016 experts and Office 365 Exchange Online cloud integration specialists can also assist you to assess the cost advantages and engineering challenges of upgrading to a current, edition Exchange Server.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family has been terminated, this software package remains popular. Progent offers extensive Microsoft SBS support services for all versions of the product. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your organization to assess the possible benefits of transitioning from an on-premises environment powered by Small Business Server 2011 or earlier to a more cloud-centric computing model by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application software. Whether your resources reside on an on premises datacenter, in the cloud, or across a mix of of both, Progent offers comprehensive consulting, troubleshooting, and software development services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint, and SQL Server.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified VoIP specialists offer Cisco UC520 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient migration to a modern IP telephony and voicemail system.

How can Progent help large enterprises?
Progent's certified consultants can help large businesses to design, execute, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering services such as Active Directory consulting, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration, SQL Server 2012 application development, Cisco network infrastructure engineering, Oracle database administration services, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest companies to integrate crucial IT solutions powered by Microsoft technology and can provide transparent branch office support for nationwide businesses with local offices in Northern California or in major cities through the United States.

Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent offers the support of CISM certified cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the core competencies and worldwide standards of performance that information security managers are required to learn. CISM gives business management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to deliver effective security management and consulting consulting.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, previously known as CallManager, operates as the core of Cisco's collaboration platform. Unified CM and Cisco Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's Cisco-certified CUCM consultants can help with any aspect of CUCM support and troubleshooting in areas that include integrating VoIP phones and video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating Cisco UCS server clustering systems for survivability, and integration with Exchange and Skype for Business.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which uses your existing storage hardware. Barracuda Backup safeguards vital company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting support services to help you to design, configure, manage and troubleshoot a BDR solution built on Barracuda Backup. For more information, go to Barracuda Backup and disaster recovery consulting.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service provides comprehensive hosting of a small company's production servers in an environment that gives the maximum degree of availability and scalability and is also simple to migrate to another host. Progent's Private Cloud hosting and management options are based upon mature virtualization platforms that enable small companies with mixed- platform IT systems to save significantly on the costs of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unprecedented degree of vendor flexibility. Learn about Progent's ProSight portfolio of managed services for small and mid-size businesses.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring endpoint protection (EPP) solution incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Read about Progent's complete ProSight line of affordable network management outsourcing services for small and mid-size businesses.



More Questions and Answers

If your small business is in the Sacramento area and you are in need of technical support, information technology outsourcing, or top-level services from a Progent professional, call 916-273-1400 or visit Contact Progent.
















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