Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can create efficient cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, configure, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients sharing IT resources spread over multiple physical sites and public and private clouds.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology consultants can provide expert online and on-premises support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that run the gamut from small or midsize businesses and campus LANs to enterprise data centers and public clouds. Progent can help you to implement Cisco's quickly evolving switch solutions to achieve the performance, expandability, uptime, virtualization support, data protection and manageability demanded by your business. For information about Progent's consulting and troubleshooting services for Cisco's extensive family of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. To find out about Progent's support for Cisco's Nexus Series of switches, see Nexus switch consulting and troubleshooting services. For details about Progent's support for Cisco Meraki switches, see Cisco Meraki switches consulting and troubleshooting services.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of a certified video conferencing and telepresence engineer with expertise deploying technology from the leading video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to design, configure, expand, or maintain a telepresence solution that protects your current investment and maximizes the business value of your IT system. Progent also offers the expertise of network infrastructure engineers who can assist businesses of any size to create and maintain a network that delivers the performance, dependability, security, and scalability you need to support your video conferencing/telepresence environment.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the highest level of online network support possible for both urgent and standard issues. For emergency problems that affect many users, crucial individuals, or a line-of-business application, the TRC will respond within an hour. For standard issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on each corrected issue to verify you are comfortable with the outcome and ready to close out the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager increases the availability of business-critical programs by proactively detecting and helping to fix problems before they are able to bring down a network. System Center Operations Manager can optimize network performance by examining predefined performance levels and usage profiles on critical servers, allowing IT managers to be more efficient in integrating performance-related resources and to eradicate problem areas before they bring about severe system traffic jams. However, setting up Operations Manager to take complete advantage of this complex monitoring solution can be difficult. With more four years of background with the NetIQ software upon which MOM is derived, Progent's IT consultants can help you select the proper Operations Manager features, install and configure Operations Manager, and write specialized rules, scripts, reports and alarms for your IT system. Progent can also document Operation Manager's server monitoring policies and procedures for your IT organization.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for clients who need to increase their knowledge of critical office productivity applications and network hardware. Read more about Progent's Microsoft Office Word and Microsoft Office 365 Word training, Microsoft Excel and Microsoft Office 365 Excel classes and programming help, MS Project training, and classes on Apple macOS and OS X application software. In addition, Progent offers live online webinar training seminars. Virtual online classes provide a flexible and low-cost solution for teaching your IT staff to operate a wide selection of important applications.

Progent also provides itemized documentation for all services performed. These comprehensive service reports provide your in-house IT staff a convenient and helpful history of important technical issues concerning your network and can provide insight on how to anticipate and resolve problems to come.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts offer online and onsite consulting to assist your organization with any facet of BI reporting from troubleshooting or enhancing reports to planning and implementing a comprehensive business intelligence solution. Progent's BI experts can help you to support your existing BI environment, assist you to upgrade reports and databases from a discontinued reporting product to a modern one, and deliver custom online training to meet your specific needs. Progentís business reporting professionals can provide expertise in the leading business intelligence reporting and visualization platforms including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server developers can help you to build and maintain applications that utilize the SQL Server RDBMS. Progent adheres to leading lifecycle management practices to build scalable, manageable SQL Server applications and is able to team with a client's management to complete projects in a cost effective and cost-effective manner. Progent for can help your company to build Microsoft SQL Server solutions by providing a broad array of professional services such as requirements analysis, data tier architecture, data migration, T-SQL coding, software configuration, storage management, performance and I/O configuration tuning, backup and restoration strategies, clustering and virtualization, reusable schema, replication solutions, security, and business continuity.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix virtual desktop consultants can help you to design, install, administer, and troubleshoot a virtualized Windows application delivery and management solution by offering XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can assist your organization to administer and support a remote datacenter that offers high availability, advanced security, and fast disaster recovery. Progent can also assist you manage and support additional virtualization platforms from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

How can Progent help local governments and school districts with IT management?
Progent has a long background providing a full-spectrum of remote network consulting and emergency troubleshooting services to local governments and schools across the United States. Progent is one of the industryís pioneers in delivering advanced remote network consulting and has delivered network support to organizations in all 50 states. Progent's online computer consulting for local governments eliminates travel expenses and solves problems more quickly than onsite support.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 experts can help companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless productivity solution that provides fast ROI and promotes better business results. Progent can help your company to interface Microsoft Office or Office 365 apps with one another and with other key Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems with different versions of Office and offers customized online Microsoft Office and Office 365 instruction to individuals or groups.

What security support does Progent offer for Linux/UNIX environments?
If you operate a mixed-platform IT network that combines Linux/UNIX and Windows servers, Progent offers Linux and Windows security expertise by providing a CISSP-certified network expert to help your whole enterprise in a extensive selection of security concerns. CISSP Certification denotes expertise with a global standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your business in a broad range of security fields such as:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Methodology
  • Software Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecom, Network and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    How can Progent help my company manage our Windows 8.1 devices?
    Progent's certified Windows 8.1 consulting experts can deliver a variety of IT outsourcing and co-sourcing services to assist organizations of any size to support, manage, and repair environments that include workstations, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration support.

    More Questions and Answers

    If your small business is in the Sacramento area and you are looking for technical assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 916-273-1400 or visit Contact Progent.

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    The sophistication and integration demands of Microsoft Windows Servers calls for a network consulting team with hands-on experience and in-depth familiarity with planning and integrating seamless, end-to-end network technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years supporting Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to match closely with your strategic goals. Progentís IT services can assist you with planning, deploying, managing, and troubleshooting Windows Server systems that increase the business value of your IT system. Progentís consultants can assist you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.

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    Progent offers the part-time or temporary services of a veteran Chief Information Officer to provide a broad perspective to help you select and maintain network solutions appropriate for your current needs and that can be a firm foundation for your future growth. Progent's part-time or temporary Chief Information Officer consulting services provide economic advantages to companies trying to optimize the impact of their IT investment but who are unable or unwilling to take on another high-level manager to their head count. Since Progent is vendor-neutral, with a large team of engineers certified to maintain all leading OS platforms and connectivity technologies plus a wide selection and business software, Progent is in a unique situation to provide objective advice along with expert technical support for building and maintaining information systems that fit the special needs of your business.

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    Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and in addition have fast access to Progentís Microsoft and Cisco Certified IT support experts. With Progent's economically priced IT service packages, small organizations can select a simple Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small company information systems enterprise-class availability, security, and performance.

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    Progent provides national online help and troubleshooting services for companies that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft Windows products. Remote network consulting offers optimum return for your information technology dollar by extending client productivity and shortening the hours billed for network repair services. Advanced remote access utilities and skilled service specialists and consultants allow Progent to handle the majority of network problems without squandering time and money by traveling to your site. In most of situations your network issues can be remediated by telephone or via a mix of phone support and online connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISM certified security professionals to assist you with the most difficult system problems.

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    Progent provides Microsoft Windows Cluster Server expertise to help your company utilize fault-tolerant server clusters designed to provide 100% operation. Clustered Windows servers for high-availability systems include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster. By helping you design non-stop clustered server environments around Microsoft Windows Server 2003 Cluster, Progentís Premier Windows professionals make sure that your high availability server clusters are set up to maximize the business advantage of your IT system.

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    For small businesses interested in Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.