Onsite Service Available in Salinas, Marina, Castroville

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 707-772-1334

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 415-321-5400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 101 Cooper St
Santa Cruz, California 95062
Sales Phone: 831-824-2134

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning and migration experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 available from Progent's experts include Return on Investment estimates, project management, application compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, automated provisioning and management, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and ongoing Call Center support services.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours online technical support program offers companies round-the-clock availability of online support from Progent's Technical Response Center. Services available outside regular work hours include fixing problems with Microsoft-based server products, Microsoft Windows desktop support, assistance with MS Office programs, network and system backup/restore, and fundamental routing and switching support for Cisco technology.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to deliver rapid, zero RPO disaster recovery between datacenters that are as far as 300km apart from each other. Progent can provide the skills of a certified NetApp MetroCluster expert who can help your business to design, deploy, manage, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering guidance with procedures like assigning disk pools, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to show compliance with industry standards and government requirements.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the advanced problem solving abilities of Operations Manager, a next-generation network management software solution that monitors the availability, speed and security of your IT system and detects anomalies before they can bring down your network. To give you more understanding about the performance and robustness of your network infrastructure, Progent can help you deploy and operate popular network monitoring tools powered by the Linux operating system.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix desktop virtualization consultants can help your business to plan, implement, manage, and support a virtual Windows application delivery solution by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can help you to administer and support an off-site datacenter that features high availability, enhanced security, and rapid recovery. Progent can also assist you with additional virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide online access to an Oracle certified consultant for Oracle DBA services or an Oracle software programmer. Progent can assist you to create effective solutions for key Oracle DBA tasks including performance tuning, backup and restore strategies, and database protection, or train your in-house personnel how to use industry best practices for streamlining major management tasks. Progent can also provide the support of a PL/SQL programmer to assist you to design, tune, troubleshoot, or port Oracle-based applications that can range from business reports to data-driven web commerce sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper and can help you to optimize existing SQL programs by utilizing Oracle's SQL Access Advisor.

How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server experts, database application programmers, database administrators, project management consultants, Cisco network infrastructure engineers, disaster recovery specialists, and IT security consultants can help your business to maintain and expand your SQL Server environment, build or troubleshoot data-driven business applications, evaluate the potential advantages of moving to SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an older version of SQL Server or from a different database system, install pilot systems at your datacenter or at Progent's test lab, plan and execute a smooth migration to SQL Server, and define an efficient and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of an accredited video conferencing engineer with expertise integrating products from the major video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or troubleshoot a telepresence solution that protects your investment and optimizes the strategic value of your IT system. Progent can also provide the expertise of infrastructure consultants who can help companies of all sizes to create and troubleshoot a communications network that delivers the performance, dependability, protection, and scalability you need to accommodate your video conferencing/telepresence environment.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified IT experts have in-depth real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad assortment of customers. Each Progent consultant brings a set of personal methodologies from this extensive industry experience, and these are further improved by the corporate-wide leading practices education that Progent teaches its engineering staff. For larger engagements, Progent consulting staff follow the Microsoft Solutions Framework (MSF) structure for service delivery which breaks projects down into well defined and manageable sections that minimize the possibility of a project getting out of control.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of remote network support possible for both emergency and non-critical problems. For urgent problems that impact many workers, vital individuals, or a mission-critical program, the Technical Response Center will respond in one hour or less. For standard problems, the TRC will in two hours or less. Regardless of criticality, your trouble ticket will be generated quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on every corrected issue to make sure you are satisfied with the results and ready to close the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 experts can help businesses to integrate Microsoft Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and OneNote into a seamless solution that provides fast return on investment and promotes improved business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with other core Microsoft technologies such as SharePoint, Exchange Server and SQL Server deployed locally or hosted in the cloud. Progent can also assist you to resolve compatibility problems between different releases of Microsoft Office desktop and offers customized online Microsoft Office and Office 365 instruction to individuals or groups.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases performance and offers redundancy by side stepping downed servers in a load-balanced farm. Progent's load balancing support services address a broad array of fault-tolerant load balancing technologies such as network load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products such as Cisco Content Engine. Fault tolerant load balancing technologies for which Progent offers consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Access Gateway, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consulting experts can provide economical online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide tailored webinar classes for Office Access programming and DBA services.

More Questions and Answers

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for technical support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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