Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 consulting experts can help you analyze the potential benefits of Hyper-V-powered virtualization for your company, perform test installations to validate Hyper-V's compatibility with your production software, evaluate your network and server architecture for smooth operation with virtual server technology, help you in upgrading to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your network management personnel to track and administer Hyper-V, provide world-class consulting support for improving the protection of your virtual machines, establish and validate business continuity procedures that optimize network uptime, and provide ongoing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk outsourcing.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to offer a unified mechanism for configuring and managing virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to migrate efficiently from older releases of VMM, develop workflows for creating and installing virtual machines and VM hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, configure virtual switches and load balancers, write and refine PowerShell scripts, and help you assess the strategic advantages of new technologies like Storage Replica and Shielded VMs. Progent's certified hypervisor experts offer world-class Hyper-V consulting and VMware ESXi support.

What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other additional fees that drive up support costs. For remote support during normal business hours, you only get charged for the time spent working on your issue. If it only takes ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you pay only for the time when a Progent team member is actually on premises solving your problems. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you might have to pay for our expertís travel time, but not an increased emergency rate. Because Progent has a large pool of consultants located within the entire Northern California service territory, an available expert is usually near to assist. Progent can in addition provide onsite service to most zip codes in the United States within 24 hours of answering a support request. Progent's online support team has provided assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) consultant to help you to plan, install, administer and troubleshoot unified communications environments built on Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth backgrounds assisting companies of any size to create advanced collaboration solutions by providing expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, Voice over IP and video phones setup, and Cisco wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Unified Contact Center, and Unified Mobility.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), provided with Windows Server and Windows desktop, is an advanced server role for web hosting and web software programming. The latest versions provide enhanced protection, reliability, expandability, and troubleshooting while also incorporating significant improvements in automated and remote administration. Many popular extensions to IIS have been built into newer releases such as the Request Filter Module (formerly known as URL Scan), which can block dangerous HTTP requests from being executed by hosted web software. Progent's IIS consultants can help your company to configure IIS as well as the recent extensions to IIS Manager like the GUI for managing FastCGI applications.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, lower their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed throughout multiple sites with thousands of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned wireless consultants who can assist you to determine the benefits of Ubiquitiís UniFi technology for your business and help you to plan, deploy, administer, and troubleshoot your UniFi solution. For details, visit Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

How does Progent handle problem escalation?
Progent follows a team model for problem escalation, making it efficient to solve even the most challenging technical issues that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-qualified experts, Progent can rapidly and affordably fix networking problems that would stymie ordinary IT support organizations. Working with thousands of customers on installation and integration jobs every year gives Progent a unique view on which approaches succeed and which do not in solving network problems.

What are the advantages of Progent's model for remote support?
Most computer system issues can be resolved quickly by Progent's group of remote support experts. This minimizes lost network availability that can result from waiting for a local consultant to appear in person. Furthermore, many freelance consultants and IT service groups demand minimum on-site billing that can convert a 10-minute problem into a 2-hour expense. Progentís model of charging by the minute and billing exclusively for service that is delivered allows Progentís remote service experts to solve hundreds of small issues every day at the least feasible cost. In addition, the confidence of knowing there is ready access to Progent's expert team of IT consultants opens the door to a new realm of sophisticated network solutions that typical small organizations might otherwise shy away from for fear of having inadequate support resources.

Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants offer System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to consolidate and simplify the administration of your desktops along with your web-facing mobile devices. Progent can assist you to migrate smoothly to SCCM 2012 from an older device management solution or help you to enhance your current SCCM 2012 environment to accommodate your changing business needs.

More Questions and Answers

If your small business is in the San Francisco area and you need computer assistance, IT outsourcing, or high-level expertise from a Progent engineer, call 415-321-5400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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