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More Questions and Answers

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi environment including access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and on-premises support to help you build and administer a Cisco wireless VoIP phone solution by providing services that range from debugging the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert consulting for solutions from other major Firewall suppliers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can show you how to design a comprehensive security strategy and choose appropriate technologies from a variety of vendors to achieve your security objectives while staying within your budget limits.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help you to plan, deploy, and troubleshoot any facet of your iOS and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or long-term engagements to help you complete business-critical initiatives on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you create or support a highly available, protected and scalable network infrastructure that aligns with your computing model. Progent can also provide online or onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the business value of your IT network.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of any size to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to move from a legacy edition of SCVMM or from another virtualization management platform, and Progent can help you to optimize and troubleshoot your existing SCVMM 2012 environment to make sure you realize maximum business value. Progent also offers Virtual Machine Manager 2016 migration consulting to help your organization to design and implement a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can take advantage of stronger security capabilities, more affordable VMM storage fabric, and other improvements.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco network technology, but Progent has deep experience in the design, installation, and integration of heterogeneous networks that incorporate products from various top vendors. Services offered by Progent include Mac and iPad consulting, Linux support, Sun expertise, iPhone and iPad integration, Android smartphone integration, BlackBerry management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-platform IT network with Linux/UNIX and Windows servers, Progent can offer Linux and Windows security consulting by providing a CISSP-certified network professional to help your whole business in a extensive range of security areas. CISSP Certification recognizes mastery of a global standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your enterprise in a broad range of security fields including:

  • Security Management Procedures
  • Security Architecture and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Process Security
  • Site Security
  • Cryptography
  • Telecommunications, Network and WAN Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to offer a unified solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist businesses of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from older versions of VMM, develop workflows for building and installing virtual machines and hosts, implement high-availability compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to assess the strategic advantages of the latest technologies like Storage Replica and Shielded VMs. Progent's virtualization experts offer world-class Windows Hyper-V consulting and VMware ESXi expertise.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, works with the most popular handheld devices, permits single login with Azure Active Directory, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and experience to resolve the many technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will optimize the business value of your investment in this powerful platform.

    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco appliances, you may be using an outdated version of IOS, the operating system used in almost all Cisco router and the latest Cisco switches. Cisco often publishes upgrades to IOS to fix problems, plug security vulnerabilities, or improve features. Unfortunately, upgrading IOS or other Cisco operating systems can be a challenge, depending upon your Cisco equipment and your system infrastructure. As an example, there may be limitations of local RAM that might cause a new OS version to execute incorrectly. Progent's Cisco CCIE consultants offer a wide array of services related to updating Cisco IOS software or other Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run version audits of your Cisco software, propose appropriate upgrades, provision Cisco appliances, copy images/, activate and test your Cisco software, optimize performance, troubleshoot issues, and train your network support managers how to get the benefits of any important new functions.

    Can Progent help us integrate and manage Android smartphones?
    Progent's Android smartphone integration consulting services have extensive background providing online and on-premises assistance for businesses of all sizes who want to integrate Android phones into their IT networks so that mobile clients can work together while on the go. Progent offers the range of skills to resolve technical problems that span multiple manufacturers and that represent a mix of legacy and current information technology. Progent offers cost-effective remote technical support to help you with any stage of planning, implementing, managing and troubleshooting your BYOD environment. Progent can deliver as-needed support to help you to resolve especially challenging IT problems, or Progent can provide comprehensive project management services to ensure that you complete strategic IT projects on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, apps, management utilities and network infrastructure. Progent also offers customized group or one-on-one training to show you how to manage and use Android phones and tablets to maximize their business value.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide medium size companies in Northern California and in larger cities across the U two cost-effective outsourcing support packages based around System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printer-friendly fact sheet summarizing Progent's two Network Monitoring Packages for mid-sized companies, click:Network Monitoring Packages.

    Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
    Progent's Cisco wireless controller experts can help you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's modern wireless controller products. Progent can provide support for hardware-based and software-based Wi-Fi controllers and can assist you to decide which type is appropriare for your wireless solution. For 802.11ac Wave 2 Wi-Fi controller appliances from Cisco, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller expertise.

    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's SQL Server developers can assist your organization to create and support applications that utilize Microsoft's SQL Server database platform. Progent adheres to leading lifecycle management practices to create scalable, easy-to-manage SQL Server applications and is able to work with a customer's IT staff to complete programs in a timely and cost-effective way. Progent for can assist you to build Microsoft SQL Server solutions by offering a broad array of professional services including functional specs, data tier architecture, data integrity, T-SQL coding, software configuration, capacity planning, performance tuning, backup and restoration strategies, partitioning, reusable schema, replication mechanisms, security, and fault tolerance.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's MS Exchange 2016 experts can help your business in any and all phases of your migration to Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining mass storage requirements for your virtual machines, databases and logs; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).



    More Questions and Answers

    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you need computer support, IT outsourcing, or top-level expertise from a certified Progent engineer, call 650-931-2400 or visit Contact Progent.
















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