Onsite Service Available in San Rafael, Sausalito, Novato, Larkspur, Mill Valley, Corte Madera, Fairfax, San Anselmo, Belvedere, Ross, Tiburon

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 07-559-7400

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 916-273-1400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 1414 Soquel Ave
Santa Cruz, California 95062
Sales Phone: 831-600-4300

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online support program offers companies 24x7 access to online support from Progent's TRC. Support services available beyond regular business hours include resolving problems with Microsoft-based server products, MS Windows desktop support, help with MS Office programs, system backup and restore, and basic routing and switching help for Cisco networking products.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified IT consultants who can assist you with a seamless business network relocation to a new facility, including data center design and setup, project management, creating a complete security plan that includes physical site security, ISP selection and coordination, and efficient network upgrades. Progent can also help your company to select a remote data center to support your key applications, plan your environment, and provide continuing remote data center support.

What are the benefits of Progent's documentation of support services?
Progent produces complete and detailed documentation of all support work to make sure clients donít ever feel like a hostage to their support provider. Progent sends e-mail accounts of services shortly after finishing each support task, and also provides a hard copy along with monthly billings. Complete IT service reporting makes it less disruptive for customers to move to a new support organization or assume more service duties internally. Complete support reporting also give management the visibility needed to determine the value of maintenance services and produce better informed IT budgets.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants offer broad expertise in the implementation and maintenance of wireless information technology and can help your IT team to plan, configure, administer and repair wireless solutions that are compliant, resilient, scalable, simple to manage and operate, able to support your critical workloads, and seamlessly integrated into hybrid cloud networks. Remote and onsite Consulting services available from Progent cover a selection of wireless solutions and include smartphone management, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between sites located as far as 300km apart. Progent can provide the skills of a NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by providing guidance with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and testing your DR system to verify adherence with industry standards and regulatory requirements.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 consulting experts can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, educate your IT support, staff, create a corporate-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan. If you are thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to assess the value of Windows Server 2016 for your business and design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 Server migration consultants can help your business in all phases of your migration to Microsoft Exchange Server 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring HLB for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration consultants offer cost-effective remote support to help companies of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-based or hybrid environments that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise or Progent can provide comprehensive project management outsourcing services to help you move smoothly to the Amazon AWS cloud platform.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange Server 2010 for software-driven telephony include speech-to-text conversion for quickly searching your voice mail rather than playing back each call, digital attendants to answer callers and assist them to work through your voice messaging menus, rules-based answering processes to route or scan incoming calls based on ID or contact data, and text messaging alerts about missed calls or voice mail. While Exchange 2010 is still a reliable unified messaging platform, improved releases of Exchange Server have replaced it. Progent's Exchange Server 2010 experts can assist your company to maintain and repair your existing Exchange 2010 environment. Progent's Microsoft Exchange Server 2016 consultants and Office 365 Exchange Online cloud solutions consultants can also assist you to assess the strategic advantages and engineering risks of upgrading to a modern, edition Exchange Server.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the expertise of BlackBerry-qualified professionals who can help small businesses to plan, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices affordably and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the cost and hassle of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, combined with Progent's proven remote support model, provides small and mid-size businesses a cost-effective solution for integrating BlackBerry devices and software seamlessly into their information system.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 improves the performance and simplifies the deployment of DAGs, which offer an automatic failover cluster for high availability. Database Availability Groups in MS Exchange 2016 lower failover delay by an estimated 33% relative to Microsoft Exchange 2013. Additional enhancements include setup defaults that correspond to leading practices for disaster recovery. Progent's certified Exchange consultants can provide DAG support services to assist your business to create, deploy and administer a DAG environment the provides world-class security for your Exchange mailbox servers.

More Questions and Answers

If your small business is in Marin County and you are looking for computer support, information technology outsourcing, or advanced services from a certified Progent engineer, call 415-526-1400 or visit Contact Progent.

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