Onsite Service Available in Santa Cruz, Scotts Valley, Aptos, Watsonville, Capitola

More Questions and Answers

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 support experts can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and rollout plans, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support, team, develop an enterprise-wide security strategy, automate network management, assist with creating applications, and build and test a DR/BC plan. If you are thinking about upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to assess the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Bundles built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that tracks the availability, performance and security of your IT system and detects anomalies before they can bring down your network. To provide more insight concerning the performance and robustness of your network infrastructure, Progent can help you deploy and manage leading network monitoring software based on the Linux operating system.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified network experts who can show you how to perform a seamless computer network relocation to a new building or campus, including data center design and setup, project management, defining a comprehensive security plan that includes physical site security, ISP and telecommunications carrier selection and synchronization, and efficient software and hardware upgrades. Progent can also help you to select a remote data center to support your key servers, prepare your environment, and provide ongoing colocation site support.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and medium-size organizations. A Barracuda Backup deployment can include a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup safeguards critical company data produced on-premises, at one or more remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to help your business to plan, configure, operate and troubleshoot a backup and disaster recovery solution built on Barracuda Backup. For details, go to Barracuda Backup and disaster recovery consulting and management.

Does Progent support Lync Server 2013?
Lync Server 2013, renamed Skype for Business, enables organizations of any size to build a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, presence, web meetings with app sharing and whiteboard, and both IP and PSTN telephony enabled for a broad assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 consultants can help your company to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live online and onsite training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a unified voice messaging solution that accelerates collaboration by providing flexible set of options for retrieving voice messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you access and manage voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to mid-size businesses and enterprise branch locations with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE solution delivers the highest possible competitive value.

Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel application consultants can provide cost-effective remote programming support for programs that utilize Microsoft Office Excel or Microsoft Office 365 Excel as a front-end or back-end platform for custom software. Progent can help you to plan, code, pilot, deploy, and manage new software; maintain and enhance current ones; and migrate programs built with earlier versions of Microsoft Excel to current editions. Progent provides support for Microsoft Excel VBA and Microsoft Office Access programming and can assist your company to connect Excel-based applications to Microsoft SQL Server or other advanced databases that can incorporate real-time information. Progent's Excel experts can also help you to set up environments that combine Microsoft Office Excel with other Microsoft platforms including Office Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also assist your company to migrate to more current Excel versions, including the advanced 64-bit release, and offers cost-effective remote virtual training classes in Office Excel that can be tailored for individuals or large groups.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-qualified CCIE network experts can assist you to manage your existing PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to plan, configure, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure management service makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Learn about Progent's entire ProSight series of value-priced outsourced network management services for small and medium-size businesses.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange Server 2010 for software-driven voice messaging include voice-to-character preview for rapidly searching your stored voice mail instead of playing back every call, automatic attendants to greet callers and assist them to navigate your voice mail menus, rules-based answering procedures to transfer or filter calls based on ID or contact data, and text messaging notifications about missed voice calls or voice mail. Although Exchange 2010 is still a poplar unified messaging solution, improved releases of Exchange Server have supplanted it. Progent's Exchange 2010 professionals can assist your company to maintain and troubleshoot your existing Exchange 2010 deployment. Progent's Microsoft Exchange Server 2016 consultants and Exchange Online cloud solutions consultants can also help you assess the strategic benefits and technical risks of upgrading to a current, release of Exchange.

More Questions and Answers

If your small business is in Santa Cruz or anywhere in the Northern Monterey Peninsula area and you need technical assistance, IT outsourcing, or top-level services from a Progent consultant, call 831-600-4300 or visit Contact Progent.

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