Onsite Service Available in Santa Rosa, Rohnert Park, Sebastopol, Cotati, Windsor, Healdsburg

Northern California Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the San Francisco Bay Area, the California Central Valley, and the Monterey Peninsula.

Northern California Onsite IT Consulting
Progent locations in Northern California

City Street Address Contact Information
San Jose, CA
2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
Fremont, CA 37053 Cherry Street
Newark, California 94560
Sales Phone: 510-933-0400

Link: Fremont Network Support Services
Hayward, CA 26250 Industrial Blvd
Hayward, California 94545
Sales Phone: 510-300-1400

Link: Hayward Network Support Services
Oakland-Berkeley, CA 1300 Clay Street
Oakland, California 94612
Sales Phone: 510-899-7400

Link: Oakland-Berkeley Network Support Services
Palo Alto, CA 3790 El Camino Real
Palo Alto, California 94306
Sales Phone: 650-543-0400

Link: Palo Alto Network Support Services
Petaluma, CA 755 Baywood Drive
2nd Floor
Petaluma, California 94954
Sales Phone: 707-772-1334

Link: Petaluma Network Support Services
Pleasanton, CA 4695 Chabot Dr
Suite 200
Pleasanton, California 94588
Sales Phone: 925-621-2400

Link: Pleasanton Network Support Services
Roseville-Citrus Heights, CA 6520 Lonetree Blvd
Rocklin, California 95765
Sales Phone: 916-910-1200

Link: Roseville Network Support Services
Sacramento, CA 1100 N Market Blvd
Sacramento, California 95834
Sales Phone: 916-273-1400

Link: Sacramento Network Support Services
San Francisco, CA 388 Market Street
San Francisco, California 94111
Sales Phone: 415-321-5400

Link: San Francisco Network Support Services
San Jose, CA 2570 N. First Street
2nd Floor
San Jose, California 95131
Sales Phone: 408-240-9400

Link: San Jose Network Support Services
San Mateo, CA 1900 S Norfolk
Suite 350
San Mateo, California 94403
Sales Phone: 650-931-2400

Link: San Mateo Network Support Services
San Rafael, CA 700 Larkspur Landing Cir
Larkspur, California 94939
Sales Phone: 415-526-1400

Link: San Rafael Network Support Services
Santa Cruz, CA 101 Cooper St
Santa Cruz, California 95062
Sales Phone: 831-824-2134

Link: Santa Cruz Network Support Services
Santa Rosa, CA 131 Stony Circle
Santa Rosa, California 95401
Sales Phone: 707-303-4400

Link: Santa Rosa Network Support Services
Vacaville, CA 3336 N Texas St
Fairfield, California 94533
Sales Phone: 707-470-1313

Link: Vacaville Network Support Services
Walnut Creek, CA 1261 Locust St
Walnut Creek, California 94596
Sales Phone: 925-362-2400

Link: Walnut Creek Network Support Services

More Questions and Answers

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for enterprise customers, Progent follows a structured technique based on predetermined milestones in order to achieve economic, timing, and technical targets while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, planning and architecture proposals, testing, design tuning, and expert deployment. All phases are documented to create a detailed list of technical services delivered and to assist in ongoing system support.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight suite of managed IT services for small and mid-size organizations.

Does Progent offer desktop support services?
Progent offers a wide range of cost-effective consulting and support services to assist your company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning assistance, Microsoft Windows 8.1 integration, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit computing expertise.

What are the benefits of Progent's documentation of support services?
Progent provides complete and meaningful documentation of all service work to make sure customers do not feel “captive” to their support organization. Progent sends e-mail documentation of support activity immediately after finishing each support task, and also sends a printed copy along with monthly billings. Complete IT support documentation makes it easier for clients to move to a new support provider or assume more support duties internally. Complete support reporting also provides management the information needed to assess the quality of maintenance services and produce better informed IT expense projections.

How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants can provide remote or onsite expertise to help organizations of any size to plan, deploy, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent can provide in-depth support for the technologies that make up creating a cohesive Jabber solution such as Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration ecosystem.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants offer broad expertise in the implementation and support of wireless information technology and can help your IT team to design, install, manage and troubleshoot wireless ecosystems that are secure, robust, scalable, simple to manage and operate, ready to support your vital workloads, and seamlessly incorporated into hybrid cloud networks. Remote and on-premises expertise offered by Progent cover a variety of wireless solutions and include smartphone and tablet integration and management, Wi-Fi network infrastructure design and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor credential is an important achievement that indicates mastery in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an extensive test given by the ISACA international professional group. Progent can provide the expertise of a CISA-qualified network security audit consultant trained to assist businesses in the fields of IS audit process, information technology administration, network assets and infrastructure ROI, IT service delivery, protection of information assets, and business continuity preparedness.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can provide Aironet wireless access point consulting and Cisco wireless controller expertise so you can benefit from the 802.11ac Wave 2 WiFi specification to triple the performance for your Wi-Fi network while extending the coverage area.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business experts offer remote and on-premises consulting services for organizations of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid deployment; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms like Cisco Video Interop Server. Progent's certified information security consultants can help you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory standards.

Can Progent help us recover from a ransomware attack?
Progent can provide the services of experienced ransomware recovery experts with the knowledge to restore a network that has suffered an attack by a ransomware virus like Ryuk, WannaCry, NotPetya, or MongoLock. To learn more, see ransomware removal and recovery expertise.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server product line is no longer available, this powerful package is still popular. Progent offers a range of Microsoft SBS consulting services for all releases of the product. Also, Progent's Windows Server Essentials consulting experts can assist your organization to evaluate the possible benefits of transitioning from a locally hosted environment powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud network by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-based application software. Regardless whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a hybrid mix of environments, Progent offers comprehensive consulting, technical support, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and SQL Server.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can help you to create web applications that are driven by sales and inventory programs to reduce the expense and increase the reliability of on-line business. Progent can show you how to set up a secure, robust e-commerce environment and design custom web applications using standard development tools and or customize available applications so that they accommodate your specific business requirements. Progent offers online services from experienced Microsoft SQL Server programmers and Oracle programmers and DBAs, and MySQL experts to help your company to carry out mission-critical application development.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP (Great Plains) makes it affordable to create specialized Microsoft Dynamics GP applications that provide all of the basic functionality of proven Great Plains applications but also address the specialized needs of your organization. With the utilization of the Modifier with Microsoft Visual Basic for Applications, software engineers are able to design with the most popular programming environment in the IT world to adapt Microsoft Great Plains data views, add or modify business logic, produce custom forms and reports, or extend interaction with Microsoft Office programs. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, and programming experience with VBasic, XML, and other developer tools makes it possible to create specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Great Plains.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide organizations with an IT management professional who can serve as a part-time Chief Information Officer. This veteran technology executive can provide strategic direction to help you to deploy sensible technology to enhance business operations so they match more closely with your corporate objectives. Your business can develop and install a well thought out information technology strategy without absorbing the expense of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can carry out include strategic planning, establishing technology budgets, creating and tracking models for ROI, analyzing business processes, negotiating contracts with suppliers, establishing security policies, business impact analysis, streamlining network management, patch tracking, network asset documentation control, and disaster recovery planning.

More Questions and Answers

If your small business is in Sonoma County and you are looking for technical support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 707-303-4400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

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