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How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants offer online or onsite support to assist organizations of any size to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for all the technologies that go into creating an end-to-end Cisco Jabber collaboration solution such as Cisco network devicesand management software, Microsoft Office applications, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 support experts can help you analyze the possible benefits of Hyper-V-powered virtualization for your business, perform pilot installations to verify Hyper-V's operation with your line-of-business applications, evaluate your network infrastructure for smooth operation with virtualization solutions, assist you in upgrading to Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your network management staff to track and administer Hyper-V, provide expert consulting support for enhancing the security of your virtual machines, establish and test business continuity processes that optimize network uptime, and deliver continuing consulting and technical support including low-cost online repair and turn-key Help Desk outsourcing.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration experts can assist your business to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable remote or onsite support to assist companies to move efficiently to an advanced unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 introduces significant enhancements in performance, capacity, security, availability, mobile computing integration, plus integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, R language integration, Row-level Security, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and on-premises expertise to assist organizations of any size to plan, implement, manage or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service bundles designed to enable small companies to receive an objective security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, an engineer administers a comprehensive examination of your IT infrastructure from beyond your firewalled perimeter to determine potential risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from an authorized machine inside your company firewall to evaluate your exposure to internal attacks. The two security inventory packages are configured and run from a secured external site.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can help businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist you to upgrade from a legacy version of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM 2012 environment so you get the highest possible business value. Progent can also provide SCVMM 2016 migration expertise to help you to plan and execute an efficient upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger security features, more affordable VMM storage fabric, and other improvements.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network that combines Linux/UNIX and Windows servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified network professional to help your entire enterprise in a extensive selection of security areas. CISSP Certification denotes expertise with an international standard for information security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your business in a broad range of security fields including:

  • Security Management Procedures
  • Security Architecture and Paradigms
  • Access Control Solutions and Methodology
  • Applications Development Security
  • Process Security
  • Physical Security
  • Data Encryption
  • Telecommunications, LAN and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's Microsoft-certified SQL Server consultants, database software programmers, database administrators, project managers, Cisco network infrastructure engineers, business continuity planning specialists, and certified data security consultants can assist you to maintain and enhance your SQL Server environment, develop or update database business software, assess the likely business benefits of upgrading SQL Server 2016 or transitioning to Microsoft SQL Server 2014 from an earlier version of SQL Server or from a legacy database platform, install pilot systems at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server, and define a cost-effective and secure IT infrastructure that helps you realize the full strategic benefit of SQL Server.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a broad range of security technologies from Microsoft and Cisco, Progent offers small businesses expert consulting for solutions from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can show you how to create a comprehensive security plan and select appropriate products from multiple suppliers to achieve your security objectives while staying within your budget limits.

    How does Progent handle problem escalation?
    Progent uses a collaborative approach to problem escalation, making it efficient to resolve even the toughest technical issues that can appear occasionally. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and economically solve issues that would baffle ordinary IT support organizations. Working with thousands of customers on installation and integration jobs annually gives Progent a unique view about which techniques work and which do not in resolving network problems.

    How can Progent help my company manage our Windows 8.1 devices?
    Progent's certified Windows 8.1 consulting experts can provide a variety of technical services to assist organizations of all sizes to support, administer, and repair networks that include desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration support.

    Why should a small business outsource IT support?
    Whether it involves architecting IT system infrastructure, setting up or outsourcing a Help Desk, rolling out a new email system, or creating an on-line eCommerce application, outsourcing your system support services can control expenses and minimize uncertainties, allowing IT support costs to grow in a more steady and gradual way than is possible by building up a large, comprehensive in-house IT staff.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive productivity solution that offers quick ROI and enables improved business results. Progent can help you to integrate Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server deployed locally or hosted in the cloud. Progent can also help you to fix compatibility issues with different versions of Microsoft Office and can provide live online Microsoft Office and Office 365 training to individual users or teams.



    More Questions and Answers

    If your small business is in Sonoma County and you require computer assistance, information technology outsourcing, or high-level services from a certified Progent professional, call 707-303-4400 or visit Contact Progent.
















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