More Questions and Answers
What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to delivering the best quality of remote IT support services available for both urgent as well as standard problems. For urgent issues that impact many workers, crucial people, or a mission-critical application, the TRC will respond within an hour. For non-critical problems, the TRC will within two hours. Under any circumstance, your ticket will be created promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you regarding each corrected problem to verify you are comfortable with the outcome and ready to close out the ticket. Learn more details concerning Progent's Technical Response Center Customer Commitment.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies reduce the effort required for network managers to install applications so they are standardized across an entire workforce, offer the ability to control access to business data, and enable quick deployment of new or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure behind RDS streamlines desktop access, enhances performance, tightens security, unifies administration, and provides a nearly seamless client environment. Progent's desktop virtualization engineers can assist you to assess the business benefits of Microsoft's desktop virtualization technologies, set up test and on-line deployments, optimize your system architecture to accommodate virtualized clients efficiently, assess and resolve security issues, and educate your IT managers to follow industry best practices to gain a fast ROI from desktop virtualization.
How can Progent help us design and manage a virtualization solution?
Virtualization technologies allow businesses to optimize utilization, streamline network administration, and improve workload continuity and data protection. run several virtual machines on a single physical processor. Typical usage scenarios for virtualization include resource consolidation, low-cost platforms for programs that only run on older operating systems, and economical segregation of application development or testing environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization architecture and management, and Citrix XenServer assistance. Progent can configure virtual machines to optimize speed, dependability and ease of administration while simultaneously cutting expenses; suggest and validate disaster recovery strategies that reduce downtown in the event of a catastrophe; and deliver continuing support, troubleshooting, and engineering services as virtualization technology evolves.
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice experts can provide Cisco UC540 consulting support to assist you to manage your legacy UC500 VoIP system or design and carry out a smooth migration to a modern IP telephony and voicemail system.
Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and CUBE configuration experts can help you to design, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based IP PSTN trunks. Progent offers cost-effective online or on-premises expertise to assist businesses to migrate smoothly to an advanced communications ecosystem that offers fast ROI. Progent's certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business and Lync for access to a SIP-based IP PSTN trunk.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your environment, providing you a WLAN that has the coverage, speed, load-handling capability, QoS, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive on-premises service. Progentís on-premises wireless survey includes onsite inspection, RF and security assessment of your existing WLAN, analysis of your site's floor plans, testing for radio frequency contention, signal propagation modeling, selection of optimum placement for customer-specified WAPs such as Cisco Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report describing the new wireless network.
Does Progent offer desktop support services?
Progent offers a wide array of cost-effective services to assist you business to install, integrate, repair, and manage workstations and laptops based on Microsoft Windows, macOS and OS X, or various versions of Linux. Progent's desktop consulting services include Windows 10 planning and migration support, Windows 8.1 technical support, Microsoft Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing upgrades.
Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform allows you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation independent of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help you to plan, configure, test and maintain a disaster recovery system powered by VMware SRM and VMware NSX.
Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer expertise with all of the security services covered under GIAC certification including evaluating infrastructure vulnerability, incident management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers major enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key features initially developed for and proven on Microsoft Azure, among the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid installation, develop and carry out a smooth migration strategy, train your IT management and support staff, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 solution gives you maximum business benefit.
Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer affordable online consulting to help your business to plan, configure, and troubleshoot any aspect of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you finish business-critical projects on time and within budget. Progent has experience in local, cloud-centric, or hybrid networks and can help you build or support a resilient, protected and efficient network infrastructure that aligns with your mode of computing. Progent can also provide online or on-premises training to help manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the strategic value of your information system.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that describes the advantages companies organizations of all sizes can derive by outsourcing network support and other computer services. Progent has also created IT Outsourcing fact sheets for several support offerings targeted for small and medium sized organizations.
More Questions and Answers
If your small business is in San Joaquin County
and you need computer help, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified professional,
call 209-929-1133 or visit Contact Progent.