Onsite Service Available in Vacaville, Fairfield, Suisun City, Dixon





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Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications like Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-qualified CCIE network consultants can assist you to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, optimize, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite IT support help to organizations in each state in the United States. Many of these customers have expressed their high regard for Progent in the form of testimonials to the high quality of Progent's support personnel. Take a look at Progent's customer testimonials to learn what they have said about the quality of Progent's IT services.

How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) solution incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn about the entire ProSight line of value-priced managed services for small businesses.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified engineers have in-depth IT industry backgrounds, in the trenches of IT support, performing a wide variety of technical tasks for a diverse assortment of customers. Every Progent IT professional brings a proven set of personal methodologies from this broad industry background, and these are further enhanced by the company-wide best practices education that Progent instills in its engineering staff. For larger projects, Progent experts utilize the Microsoft Solutions Framework structure for service delivery which divides projects into well defined and manageable phases that reduce the possibility of a project getting out of control.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants can provide advanced online support services to help businesses of any size to integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective hybrid environments that support Windows and Linux operating systems and applications in hybrid topologies that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to help you to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop technologies lower the effort required for IT administrators to set up software programs so they are standardized throughout an entire workforce, offer the power to manage rights to critical information, and enable quick installation of additional or updated workstations. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS streamlines desktop access, enhances performance, strengthens data security, unifies management, and provides a nearly seamless client environment. Progent's Windows Server 2016 engineers can assist your company to evaluate the business advantages of Microsoft's desktop virtualization solutions, configure test and on-line deployments, optimize your network infrastructure to support virtualized desktops efficiently, assess and resolve security problems, and educate your network managers to follow best practices to achieve maximum payback from desktop virtualization.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database application programmers, database administration experts, project managers, Cisco CCIE-certified network architects, business continuity specialists, and data security professionals can help your business to support and expand your SQL Server environment, build or troubleshoot database software, evaluate the likely business benefits of moving to Microsoft SQL Server 2016 or transitioning to Microsoft SQL Server 2014 from an earlier release of SQL Server or from a legacy RDBMS platform, install pilot environments at your site or at Progent's test lab, design and carry out a smooth migration to SQL Server, and define an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange 2016 provides significant improvements over previous releases of Exchange through innovations including built-in capability for fault-tolerant mailbox server clustering known as Database Availability Groups support for low-cost disk storage to slash the cost of big inboxes, a feature-rich OWA web client that works with more web browsers, advanced voice mail capability including voice-to-text conversion, and a variety of utilities for enhancing data protection and regulatory compliance. Microsoft calculates that if carefully deployed, current versions of Microsoft Exchange can cut messaging costs by 50-80%. Since Microsoft has terminated support for Microsoft Exchange 2003, organizations have another reason to ask Progent's Microsoft Exchange 2016 engineers about migrating to the latest release of Microsoft Exchange.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for enterprise customers, Progent follows a structured technique based on agreed upon milestones in order to meet economic, timing, and technical targets while minimizing business disruption. Progent's methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, planning and architecture proposals, pilots, required adjustments, and expert integration. All phases are documented to provide a detailed list of IT services delivered and to help in ongoing network maintenance.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can assist your organization to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist your company to calculate the risks and benefits of upgrading to 64-bit processing, design an economical migration strategy that reduces operational interruptions, and deliver responsive online support to aid you to configure 64-bit software and application programs on your existing hardware. Progent's Microsoft-qualified network engineers can assist your company to install the 64-bit versions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.



More Questions and Answers

If your small business is in Vacaville or anywhere in the San Francisco North Bay area and you require technical assistance, information technology outsourcing, or high-level expertise from a Progent professional, call 707-470-1313 or visit Contact Progent.
















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