|San Jose, CA
|2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
||37053 Cherry Street
Newark, California 94560
|Sales Phone: 510-933-0400
Link: Fremont Network Support Services
||26250 Industrial Blvd
Hayward, California 94545
|Sales Phone: 510-300-1400
Link: Hayward Network Support Services
||1300 Clay Street
Oakland, California 94612
|Sales Phone: 510-899-7400
Link: Oakland-Berkeley Network Support Services
|Palo Alto, CA
||3790 El Camino Real
Palo Alto, California 94306
|Sales Phone: 650-543-0400
Link: Palo Alto Network Support Services
||755 Baywood Drive
Petaluma, California 94954
|Sales Phone: 707-772-1334
Link: Petaluma Network Support Services
||4695 Chabot Dr
Pleasanton, California 94588
|Sales Phone: 925-621-2400
Link: Pleasanton Network Support Services
|Roseville-Citrus Heights, CA
||6520 Lonetree Blvd
Rocklin, California 95765
|Sales Phone: 916-910-1200
Link: Roseville Network Support Services
||1100 N Market Blvd
Sacramento, California 95834
|Sales Phone: 916-273-1400
Link: Sacramento Network Support Services
|San Francisco, CA
||388 Market Street
San Francisco, California 94111
|Sales Phone: 415-321-5400
Link: San Francisco Network Support Services
|San Jose, CA
||2570 N. First Street
San Jose, California 95131
|Sales Phone: 408-240-9400
Link: San Jose Network Support Services
|San Mateo, CA
||1900 S Norfolk
San Mateo, California 94403
|Sales Phone: 650-931-2400
Link: San Mateo Network Support Services
|San Rafael, CA
||700 Larkspur Landing Cir
Larkspur, California 94939
|Sales Phone: 415-526-1400
Link: San Rafael Network Support Services
|Santa Cruz, CA
||101 Cooper St
Santa Cruz, California 95062
|Sales Phone: 831-824-2134
Link: Santa Cruz Network Support Services
|Santa Rosa, CA
||131 Stony Circle
Santa Rosa, California 95401
|Sales Phone: 707-303-4400
Link: Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, California 94533
|Sales Phone: 707-470-1313
Link: Vacaville Network Support Services
|Walnut Creek, CA
||1261 Locust St
Walnut Creek, California 94596
|Sales Phone: 925-362-2400
Link: Walnut Creek Network Support Services
More Questions and Answers
Does Progent support Lync Server 2013?
Microsoft Lync Server 2013, now called Skype for Business, enables businesses of all sizes to build a manageable and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, presence, web conferencing with app sharing, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants can assist you to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (with Microsoft Lync Online) or hybrid topology appropriate for your present and future goals, deploy Lync 2013 in a way that expedites your ROI, and provide live webinar and onsite training to your IT team and end users. Progent has in-depth expertise in critical components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook, Word and PowerPoint.
Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight family of managed IT services for small and mid-size businesses.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging system that accelerates teamwork by providing flexible set of options for retrieving calls and messages within an environment that is simple to deploy and administer. Unity Connection lets you read and manage voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support services to make sure your voice messaging deployment gives you significant business advantage.
Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the design and deployment of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small companies who can't justify the expense of maintaining a large IT staff but who still require information networks with world-class reliability, protection, and responsiveness.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants can provide advanced online and onsite support for Microsoft Project Server and for Microsoft platforms that integrate closely with Microsoft Project Server. Consulting services offered by Progent include Project Professional set up, SharePoint Server 2013 planning and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 consulting, Office Excel and Office 365 Excel application support, and PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to help you to optimize your infrastructure to accommodate local, branch office, home-based, and mobile users so that they can use Project Server 2010 to collaborate securely and productively. Progent's security consultants can assist your IT team to adopt and police security policies that safeguard sensitive business information without interfering with productive information exchange.
Why should a small business outsource IT support?
Whether it involves planning network infrastructure, setting up or outsourcing a Help Desk, rolling out an updated messaging system, or creating an on-line business system, outsourcing your IT technical services can control costs and minimize risks, allowing network service expenses to grow in a more linear and controlled fashion than is possible by building up a big, all-purpose internal IT organization.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your internal IT team to take advantage of the network monitoring services of an outside IT support group. If your business has a small in-house IT team, Progent's Managed Network Monitoring outsourcing program is an affordable way to optimize network reliability, performance and security.
Key components of Progent's Managed Network Monitoring Package include:
Progent does a requirements assessment and configures System Center Operations Manager
Progent sets up an off-site System Center Operations Manager server to track your IT system
Progent provides Helpdesk support, coordinated with Operations Manager
Progent remotely tracks, diagnoses, and/or fixes problems
Progent provides ongoing service management including installation of service packs and security patches
Hardware must be covered by manufacturer's on-site warranty service
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consultants can help businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and library resources; plan, implement, and manage private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist you to move from an older release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can assist you to optimize and repair your existing SCVMM 2012 environment to make sure you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to help your organization to design and execute a smooth migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new security capabilities, more affordable VMM storage fabric, and other enhancements.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of remote network support possible for both emergency as well as non-critical issues. For urgent issues that affect multiple users, crucial people, or a line-of-business application, the TRC will engage within an hour. For non-critical issues, the TRC will in two hours or less. Under any circumstance, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will get in touch with you on every resolved problem to make sure you are comfortable with the outcome and willing to close the trouble ticket. Find out more about Progent's Technical Response Center Customer Commitment.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class data center colocation Sites in the San Francisco Bay Area and larger cities across the U.S., and Progent's colocation support group can improve your systemís reliability and performance by helping you select a colo facility that addresses the particular needs of your organization including geographic proximity, space, connectivity, affordability, and extra additional features and services. Progentís data center support services are designed for companies with equipment located at colocation hosting sites and in need of timely on-site service at the colo site as well as online support from Microsoft and Cisco certified professionals. Progent offers a selection of colocation center consulting services including system architecture evaluation, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and deployment of non-stop systems, defining and implementing layered security structures, firewall configuration and support, designing load balancing solutions, and planning high-availability server and storage clustering configurations.
How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's entire ProSight series of low-cost network management outsourcing services for small organizations.
How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to ensure top performance and maximum uptime for critical workloads by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed across on-premises datacenters and cloud environments. Progent's SCOM consulting team offers world-class remote and onsite support to assist businesses of all sizes to plan, integrate, tune, update and repair Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can assist you to move to Operations Manager 2016 from older versions or from different IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a cohesive infrastructure management solution. Progent can also help you expand your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds by providing Azure consulting and Amazon AWS hybrid cloud expertise.
More Questions and Answers
If your small business is in Vacaville or anywhere in the San Francisco North Bay
and you require computer assistance, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional,
call 707-470-1313 or visit Contact Progent.