Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

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How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager is designed to promote consistent performance and maximum availability for key applications by providing unified, mixed-platform tracking of physical and virtual resources deployed across on-premises systems and cloud environments. Progent's consulting group offers advanced online and onsite expertise to help businesses of any size to design, integrate, optimize, update and repair SCOM 2016 deployments. Progent's SCOM 2016 consultants can help your company to move to SCOM 2016 from older versions of Operations Manager or from different monitoring products, or combine a variety of monitoring tools into a cohesive IT management solution. Progent can also help you expand your SCOM 2016 environment to incorporate resources hosted on public clouds by providing Azure consulting and Amazon AWS hybrid cloud expertise.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network engineers can provide advanced online and on-premises consulting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small or midsize companies and campus networks to enterprise data centers and service providers. Progent can help you to implement Cisco's continually evolving switch solutions to achieve the throughput, scale, resilience, virtualization, security and ease of management demanded by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch support. To learn about Progent's consulting and support services for Cisco's Nexus line of data center switches, see Cisco Nexus switch consulting and troubleshooting services. For information about Progent's support services for Cisco Meraki switches, see Cisco Meraki switches consulting services.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 experts can assist you to assess the business value of Windows Server 2012 R2 for your company, create test environments and rollout strategies, optimize your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT management, staff, develop an enterprise-wide security plan, streamline network administration, assist with creating applications, and generate and test a DR/BC plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can help you to evaluate the benefits of Windows Server 2016 for your environment and design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small and medium-size organizations automatic backup and easy recovery functions for Microsoft environment. SCDPM 2016 delivers application-aware protection for critical workloads such as SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, supports VMs running on Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, deploy, administer, and repair an enterprise-wide backup/recovery system built around Data Protection Manager 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver occasional guidance to resolve challenging issues or deliver end-to-end project management services to help you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest quality of online computer support possible for both emergency as well as standard problems. For emergency problems that affect multiple users, vital people, or a line-of-business program, the TRC will respond within an hour. For standard issues, the TRC will in less than two hours. Regardless of criticality, your ticket will be created quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on each resolved issue to confirm you are satisfied with the resolution and ready to close out the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers increases throughput and provides redundancy by working around crashed servers in a load-balanced farm. Progent's load balancing engineering services address a wide range of high-availability load balancing solutions including network load balancing, load balanced application software, LAN/WAN backbone routing, and content dispatching products such as Cisco Content Engine. Non-stop load balancing providers for which Progent offers consulting services include Windows 2008 Server R2 Network Load Balancing Manager, the NLB mechanism of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP Global Traffic Manager.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their reach, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and security consultants to help your business to manage your Microsoft SQL Server 2012 solution and configure an efficient and safe network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the expense of maintaining a large IT staff but who still need information systems with world-class dependability, security, and responsiveness.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word consultants offer a wide selection of affordable online support services to help your organization to manage your legacy Microsoft Office Word environment or assist you to migrate to a newer release of Microsoft Office Word. Support offered by Progent's experts include VBA software development, isolating and fixing compatibility problems between different versions of Office Word, interfacing Office Word with different Microsoft Office applications such as Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security support, and smart phone synchronization, and remote Microsoft Office Word training classes customized for your special requirements.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 enhances the speed and simplifies the implementation of Database Availability Groups, which provide automatic failover for maximum uptime. Database Availability Groups in MS Exchange Server 2016 lower failover times by as much as 33% relative to Exchange 2013. Other improvements include setup defaults that enforce leading practices for fault tolerance. Progent's Microsoft certified Exchange consultants can provide Database Availability Group expertise to assist you to create, implement and maintain a Database Availability Group solution the provides world-class security for your Exchange 2016 mailbox servers.

More Questions and Answers

If your small business is in Contra Costa County and you are in need of technical help, information technology outsourcing, or high-level services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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