Locations Served
  Nationwide Remote Help:
Remote Support
Nationwide  866-776-4368
  San Francisco Peninsula:
San Francisco
Cisco Technology Support Yonkers Manhattan White PlainsSan Francisco  415-321-5400
San Mateo County
San Mateo  650-931-2400
  Silicon Valley:
San Jose
San Jose  408-240-9400
Palo Alto
The valley Information Technology Outsourcing GroupPalo Alto  650-543-0400
Fremont  510-933-0400
  East Bay:
East Bay
Oakland  510-899-7400
SQL 2014 IT Consulting Lexington, KYHayward  510-300-1400
Walnut Creek
New York City New York UNIX Network ConsultantWalnut Creek  925-362-2400
Pleasanton - San Ramon
Pleasanton  925-621-2400
  North Bay:
San Rafael
Long Beach Technical Support CompaniesSan Rafael  415-526-1400
Northern Sonoma County
Santa Rosa  707-303-4400
Southern Sonoma County
Petaluma  707-559-7400
Microsoft SharePoint Server 2010 Online HelpVacaville  707-470-1313
  California Central Valley:
Sacramento  916-273-1400
Roseville - Citrus Heights
Outsourcing for Microsoft SharePoint ServerRoseville  916-910-1200
  Monterey Bay:
Santa Cruz County
Computer ConsultingSanta Cruz  831-600-4300

Extended Hours Remote Network Support

for Small and Mid-size Business Computer Systems
Anywhere in the United States

Progent Technical Response Center Extended Hours SupportProgentís Extended Hours Support Program is an online service that takes our technical support options to the next level. Available to all Progent customers who have a fully executed Service Agreement, the Extended Hours Support Program provides access to general Microsoft support between the hours of 6:00 pm to 6:00 am, Pacific Time, and 24 hours on Saturdays and Sundays.

Support Services Available During Extended Hours
Progentís Extended Hours Support Program provides access to online support for:

  • Microsoft Windows Server operating systems
  • Microsoft-based server products, such as Exchange
  • Windows desktop support
  • Microsoft applications such as Word, Excel and Outlook
  • Network and system backup and restore
  • Simple routing and switching support

Progent's Extended Hours Support Program does not currently include support for high-end, specialty applications such as Microsoft SharePoint or Microsoft SQL Server, or for complex routing and switching issues. All support services delivered are invoiced at Progentís standard consulting rates.

If you choose to sign up for this new program, you are guaranteed:

  • Live-answer to your phone call
  • Return call of a technical person within 2 hours
  • Tracking & resolutions through Progent's Technical Response Center (TRC) ticketing system
Pricing for the Extended Hours Support Program
Monthly pricing for the Extended Hours Support Program is based on the clientís company size. Pricing begins at $49.95 per month for companies with up to 19 employees. For complete pricing information, download the Extended Hours Support Program datasheet. (PDF - 95 KB)

Benefits of the Extended Hours Support Program
Progent is a pioneer in providing advanced remote support to businesses of all sizes, helping companies across the U.S. to resolve network issues without the cost and delays associated with on-site service. Progent's Technical Response Center has delivered remote support to businesses in every state in the U.S. (see Progent's customer testimonials). However, if you require after-hours technical assistance and have not enrolled in Progent's Extended Hours Support Program, you might not receive support when calling your primary support team or Progent's Technical Response Center during the extended-hours time frame.

By signing up for the Extended Hours Support Program, you will benefit from:

  • Having access to Progent's Technical Response Center's support expertise whenever you need it
  • Avoiding costly downtime for critical online applications and lost productivity for workers
  • Budget-friendly monthy pricing
  • Peace of mind knowing that your network is supported by the best IT services team in the U.S.
Enroll Now in Progent's Extended Hours Support Program
If you are currently registered with Progent's Technical Response Center, you can sign up for the Extended Hours Support Program by contacting your Progent Business Development Rep directly. Otherwise, you can find out more details about Progent's Extended Hours Support Program or enroll by calling Progent's main number at 1-866-PROGENT (866-776-4368) or by or visiting Contact Progent.

If you need support now and are not currently a Progent client, you can use the web sign up service to receive support now.†This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

© 2002- 2019 Progent Corporation. All rights reserved.

More topics of interest:

An index of content::

Alabama Network Consulting Microsoft MCA Engineer Telecommuting Jobs Central Valley California
Alabama Technical Consultants Linux Support and Help
Alaska Small Business IT Outsourcing Firms Seattle Bainbridge Island Issaquah SQL Server 2012 Information Technology Installation Service
Arizona Computer Support Company Microsoft SharePoint Server 2007 Outsourcing in Phoenix, Maricopa County
Boston, Massachusetts Design Companies Microsoft, Cisco and Security Certified Experts Server Consultants for Boston, MA
Brisbane Network Support Companies Cisco Expert SF Professional in California
CISA Consulting Contract Job Norfolk Virginia Cisco CCNA Support Job Opportunities
CISSP Security Evaluation CISSP Auditing in Spokane Inland Northwest
CISSP Security Firm Security Consultancy Fort Wayne International Airport FWA
Catalyst 3850 Switch On-site Technical Support Technology Consulting Services for Catalyst Switch IOS
CentOS Linux, Sun Solaris, UNIX IT Consultant Yonkers CentOS Linux, Solaris, UNIX Online Technical Support
Chief Information Officer Support Services Top Ranked Technical Support
Cisco Assessment Queens, New York Expert for Cisco
Cisco CCIE Network Consultant Computer Consultancy Company in Syracuse Manlius Salina DeWitt
Cisco Computer Setup Cisco Software Recovery Colorado Springs Fort Carson
Cisco Support Organizations Cisco Small Business Computer Consultants in Greensboro Winston-Salem
Computer Consulting Group Remote Help Desk Security Consultants
Computer Security Consultant Subcontractor Jobs Cisco CCDP Network Consulting Job Opportunities
Consultancy Services Company Windows Server 2012 Consultant Services
Cybersecurity Firms for Firewall CISSP Security Consultants in Los Angeles California
Double-Take Backup Remote Technical Support Network Consultants for DoubleTake Carbonite Software Availability
Fedora Linux, Sun Solaris, UNIX Remote Support Debian Linux, Solaris, UNIX Consulting Services Washington DC
Firewall Security Evaluation CISSP Evaluation Garland, Texas
Fully Redundant Internet Network Network Consulting Redundant Network IT Consulting
Global Information Technology Installation Service Remote Technical Support for Tracy
Great Plains Migration Computer Consulting Dynamics GP/Great Plains Features IT Services
Indiana Consulting Group Computer Installation
Information Technology Consulting Firms for Uniondale, New Jersey Network Specialists for Uniondale
Integration Consultants for Detroit, MI Microsoft and Cisco Authorized Expert Technical Support Group
Iowa Computer Support Consultants Support Companies Pasadena California
Microsoft SQL Server Network Manager Microsoft SQL 2014 On-site Technical Support
Microsoft Windows Server 2019 Computer Consulting Group St Louis Missouri Windows Server 2016 Information Technology Consultant
Microsoft Windows Server 2019 Outsourcing IT Support Windows Server 2016 Outsourcing in Cupertino, CA
Microsoft Windows Server 2019 Server Consulting Windows Server 2016 Network Support Companies
Migration Help for Microsoft Network Consultancy Firms in Salem, Marion County
Nationwide Remote Computer Service Computer Network Service Company
Nationwide Remote Consultants National Consulting for Denver
Network Consultants for Redhat Linux, Sun Solaris, UNIX Outsourcing for Mandrake Linux, Solaris, UNIX
Network Security Engineer Part-Time Jobs Career for MCSE Remote Support
Network Security Testing for CISSP Firewall Security Company in Atlanta, Fulton County
Network Specialist for Alaska Microsoft Certified Georgia Networking Consultants
Nevada Network Consultation Support Organizations for BlackBerry Smartphone in Denver Colorado
New Orleans, Louisiana Onsite and Remote Support Small Business Network Consulting Firms
Oklahoma - Oklahoma City, OK, Tulsa, OK, Norman, OK, Lawton, OK Security Consulting Companies Oklahoma Computer Consultancy
One-On-One Training for Network Router Training
Online Troubleshooting for CentOS Linux, Solaris, UNIX Slackware Linux, Solaris, UNIX Online Troubleshooting
Pacific Grove Small Office IT Consulting Services Technical Support Organization for Monterey County in California
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Polycom OTX Telepresence Consultant Telepresence Consultants
RIM BlackBerry Consultants BlackBerry Small Office Computer Consulting Services in Greensboro North Carolina
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Remote Help Desk Configuration Windows Security Information Technology Consulting Firm
SQL 2012 System Engineers Network Consultants in Silicon Valley, California
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SQL Server 2012 Experts Microsoft SQL Server Network Providers Glendale California
Security Audit Services for Security Security Consulting Services Grand Rapids
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SharePoint 2013 Computer Consultants Microsoft SharePoint Server 2010 Support Outsourcing
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Small Business Computer Consulting Firms for Pennsylvania Migration Consultants for Virginia Beach, Norfolk, Chesapeake, Richmond, Arlington
Small Business IT Support Firms for Colocation Small Business IT Consulting Firm for Colo South Bend, IN
Small Business Network Consulting Firms for Kentucky SharePoint Server Computer Engineer in Washington DC
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Utah Network Installation Microsoft Exchange 2016 Troubleshoot
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Wisconsin Computer Network Support Companies Network Support Virtual Office Job

Sampling of Cities
Where Progent Has
Provided Remote Support

Aberdeen, NC
Alameda, CA
Alamo, CA
Alpharetta, GA
American Canyon, CA
Anacortes, WA
Anaheim, CA
Anchorage, AK
Annapolis, MD
Aptos, CA
Arlington, GA
Arlington, TX
Arnold, CA
Atherton, CA
Atlanta, GA
Auburn, MA
Austin, TX
Baltimore, MD
Bayswater, WA
Beaverton, OR
Bellevue, ID
Belmont, CA
Bend, OR
Benicia, CA
Berkeley, CA
Berlin, CT
Blacklick, OH
Blacksburg, VA
Bloomington, MN
Blythe, CA
Boca Raton, FL
Boise, ID
Boston, MA
Brisbane, CA
Broadway, VA
Brooklyn, NY
Broomfield, CO
Brunswick, GA
Burlingame, CA
Cameron Park, CA
Camp Hill, PA
Campbell, CA
Cambridge, MCA
Carmel, CA
Carmichael, CA
Castro Valley, CA
Chicago, IL
Chino, CA
Christiansburg, VA
Cincinnati, OH
Citrus Heights, CA
Cleveland, OH
Clifton, NJ
Coconut Grove, FL
Colleyville, TXC
Colorado Springs, CO
Columbia, SC
Columbus, OHC
Concord, CA
Coral Springs, FL
Cornelia, GA
Corpus Christi, TX
Corte Madera, CA
Costa Mesa, CA
Cottonwood, AZ
Cromwell, CT
Cupertino, CA
Cypress, CA
Dallas, TX
Daly City, CA
Danville, CA
Darien, IL
Decatur, GA
Del Rio, TX
Denver, CO
Dixon, IL
Downey, CA
Dublin, CA
Eagan, MN
Eagle, ID
East Palo Alto, CA
Eden, NC
Edgecomb, ME
El Cajon, CA
El Cerrito, CA
El Dorado Hills, CA
El Granada, CA
El Paso, TX
Elgin, IL
Emeryville, CA
Escondido, CA
Fairbanks, AK
Fairfield, CA
Farmington, NM
Fayetteville, GA
Fergus Falls, MN
Fontana, CA
Fort Worth, TX
Foster City, CA
Fremont, CA
Frisco, TX
Fort Lauderdale, FL
Fort Worth, TX
Flushing, MI
Gardner, IL
Geyserville, CA
Gilroy, CA
Glendale, CA
Grand Ledge, MI
Granite Bay, CA
Granite Falls, NC
Grass Valley, CA
Greenbrae, CA
Greenfield Center, NY
Greenville, SC
Greenwood Village, CO
Grenada, MS
Grover City, CA
Hartley, TX
Hayward, CA
Heathrow, FL
Herndon, VA
Highland Park, IL
Hillsboro, OR
Houston, TX
Honolulu, HI
Houston, TX
Huntsville, AL
Hurricane, UT
Indianapolis, IN
Irvine, CA
Irving, TXA
Irving, CA
Itasca, IL
Jackson, MO
Jackson, TN
Jackson, WY
Jacksonville, FL
Jefferson, OH
Jersey City, NJ
Johnstown, PA
Kapolei, HI
Kansas City, MO
Kent, WA
Kodiak, AK
La Jolla, CA
La Mesa, CA
Lansing, MI
Larkspur, CA
Las Vegas, NV
LaVergne, TN
Lawrenceville, NJ
Leawood, KS
Lexington, KY
Lincoln, CA
Little Rock, AR
Livermore, CA
Loganville, GA
Lodi, CA
Londonderry, NH
Long Beach, CA
Los Altos, CA
Los Angeles, CA
Los Gatos, CA
Louisville, KY
Lubbock, TX
Lutherville, MD
Madisonville, LA
Manteca, CA
Marion, IA
Martinez, CA
Maui, HI
Manteca, CA
Mather, CA
McKenzie, TN
McSherrystown, PA
Menlo Park, CA
Mertztown, PA
Mesa, AZ
Miami, FL
Milford, DE
Milford, NH
Mill Valley, CA
Milpitas, CA
Milwaukee, WI
Milwaukie, OR
Minneapolis, MN
Modesto, CA
Monterey, CA
Moraga, CA
Morgan Hill, CA
Mountain View, CA
Mt. View, CA
Mulino, OR
Nantucket, MA
Napa, CA
Napa, CA
Naperville, IL
Nashua, NH
Nevada City, CA
New Orleans, LA
New York City, NY
Newark, CA
North Kingstown, RI
Novato, CA
Oak Park, IL
Oklahoma City, OK
Oakland, CA
Oakland Park, FL
Oakville, MO
Omaha, NE
Ontario, OR
Orange, CA
Orem UT
Orinda, CA
Orlando, FL
Owings Mills, MD
Oxnard, CA
Pacheco, CA
Paget, Bermuda
Palm Beach, FL
Palm Beach Gardens, FL
Palo Alto, CA
Panama City, FL
Paso Robles, CA
Patterson, CA
Petaluma, CA
Phoenix, AZ
Pittsburg, CA
Pittsburg, PA
Plano, TX
Pleasant Hill, CA
Pleasanton, CA
Plum, PA
Plymouth, MI
Point Reyes Station, CA
Point Richmond, CA
Portland, OR
Portola Valley, CA
Raleigh, NC
Rancho Cordova, CA
Redwood City, CA
Redwood Shores, CA
Reno, NV
Reston, VA
Richmond, CA
Richmond, VA
Rio Vista, CA
Riverton, UT
Rockville, MD
Rolling Meadows, IL
Roseville, CA
Round Rock, TX
Sacramento, CA
Saint Paul, MN
Salt Lake City, UT
San Antonio, TX
San Bruno, CA
San Carlos, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Leandro, CA
San Mateo, CA
San Pablo, CA
San Rafael, CA
San Ramon, CA
Santa Clara, CA
Santa Cruz, CA
Santa Rosa, CA
Saratoga, CA
Sausalito, CA
Scotts Valley, CA
Scottsdale, AZ
Sealy, TX
Seattle, WA
Slidell, LA
Sonoma, CA
Soquel, CA
South Lake Tahoe, CA
South San Francisco, CA
Spokane Valley, WA
Springfield, CO
Springfield, OR
Springville, IN
Springville City, UT
Stockton, CA
St. Helena, CA
Sunnyvale, CA
Temecula, CA
Tempe, AZ
Temple City, CA
The Woodlands, TX
Torrance, CA
Tracy, CA
Trumbauersville, PA
Tualatin, OR
Turlock, CA
Union City, CA
Union City, GA
Vacaville, CA
Vancouver, WA
Victorville, CA
Wallingford, CT
Walnut Creek, CA
Waltham, MA
Warren, OH
Watsonville, CA
Wayne, NJ
West Hollywood, CA
West Sacramento, CA
Westport, CT
Wichita, KS
Wilmington, DE
Windsor, CA
Winter Park, FL
Winter Springs, FL
Winston-Salem, NC
Woburn, MA
Wolfeboro Falls, NH
Woodbridge, VA
Woodcliff Lake, NJ
Woodland, CA
Woodside, CA
Yakima, WA
Yankton, SD
York, NE
Yountville, CA
Yuba City, CA