For business network systems located within the state of Florida, Progent's Microsoft certified professionals can deliver phone assistance and remote troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to identify and fix computer network problems without the high cost and delays normally associated with in-person technical service dispatches.
If your Florida business is located beyond the larger metropolitan areas such as Jacksonville, Miami, Tampa, St. Petersburg, Hialeah, or Orlando, your nearby network support options may be limited in technical capability, or unavailable during an emergency. This results in a network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís staff of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a wide variety of technical projects for a extensive range of clients. This means you obtain not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to provide efficient network solutions.
Remote Support for Windows Server 2008
The complexity and integration demands of Microsoft Windows Server 2008 R2 requires an information technology expert with practical experience and diverse knowledge in architecting and building cohesive end-to-end business technology networks. The professional experience of Progent's Microsoft-certified Windows Server consultants, with an average of over a decade of background supporting Microsoft-powered solutions, assures your success in supporting and troubleshooting your Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 consultants can also help you to assess the benefits of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are considering creating a hybrid network model that integrates on-premises resources with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.
Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Certified Partner, each Progent support expert has access to the technical and training resources required to provide the best computer support possible. Progent's network outsourcing, Contact Center, Office 365 deployment support, and application development services allow small and midsize business clients to take advantage of the wide array of skills associated with the IT departments of large enterprises without the significant cost and hassle of maintaining a large in-house network support staff.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
ProSight DPS Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup and disaster recovery offers small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out about the complete ProSight portfolio of affordable network monitoring and management services for small businesses.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact your network. Learn about Progent's entire ProSight line of value-priced network management outsourcing services for small businesses.
ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out about Progent's ProSight family of managed IT services for small businesses.
Exchange Server 2016 Migration Consulting
Progent's Microsoft Exchange 2016 experts can help you in any and all phases of your upgrade to Exchange Server 2016 such as designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your VMs, databases and log files; setting up HLB for high-availability CAS services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.
Immediate Help for Urgent Problems
With Progentís urgent online computer troubleshooting services, you can get instant help for issues that are causing lost productivity. Remote help does away with the long delay and increased cost associated with on-site technical service. For typical IT management work, Progentís online support engineers can complete the majority of jobs within minutes of receiving a request, rather than forcing your company to wait for hours for on-site support to arrive.
Cisco IOS software Upgrade Consulting
If your network includes Cisco routers, you could be running an old release of IOS, the network OS powering almost all Cisco router and the latest switches from Cisco. Cisco often publishes updates to IOS to correct bugs, shore up security vulnerabilities, or add features. Unfortunately, updating IOS and other Cisco operating systems can be tricky, depending upon your Cisco appliance and your network infrastructure. As an example, there may be limitations of internal RAM that might cause a new software release to operate incorrectly. Progent's Cisco CCIE consultants can provide a wide array of support services related to upgrading Cisco IOS software or any Cisco control software such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your router software, propose sensible upgrades, provision Cisco appliances, copy software images/, configure and verify your Cisco software, tune throughput, resolve problems, and train your network support managers how to get the benefits of all important new functions.
Progent's Consulting and Development Services for SQL Server 2014
SQL Server 2014 includes significant enhancements in key areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and on-premises services that include planning, configuration, management, remediation, and application development services to enable businesses of any size to achieve maximum business value from their SQL Server 2014 investment. In case your organization is already running SQL Server 2014, Progent can assist your company to carry out an efficient migration to Microsoft SQL Server 2016.
Collaborative Approach to Support and Technical Problem Escalation
Computer technologies have become ever more complex. At the same time, most small office computer networks integrate software and hardware from dozens of different vendors. All this makes network integration and support increasingly challenging. It is unfeasible for even the most talented engineer to have deep knowledge in all areas of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, versions, and updates that small businesses incorporate in their information networks. Progent utilizes a team methodology to computer consulting and depends on application experts to bring high-level skills when necessary to fix the most intractable technical issues efficiently, at the lowest cost to you.
After-hours Online Technical Support
Progent's affordable extended hours remote technical support program offers companies 24x7 access to remote support from Progent's TRC. Services available beyond standard work hours include fixing issues with Microsoft-based servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office programs, network and system backup/restore, and basic routing and switching support for Cisco networking products.
Talk to a Progent Network Support Expert
To find out how you can get in touch with a Progent network support expert for online or onsite help in , phone 1-800-993-9400 or go to Online Network Support.
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