Besides offering rapid access to top-tier IT consultants and subject matter experts (SBEs) to assist Fort Wayne, Indiana businesses to resolve specific technical problems or longer-term initiatives, Progent offers short-term staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk response. On-demand staffing makes it possible for organizations to deal with anticipated or unplanned surges in demand for IT personnel, which may result from situations such as company mergers, site relocation, technology upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary supplemental staffing can also cover voids left by the loss of full-time IT personnel because of vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the flexibility to react to surges in requirements for IT services without dealing with the expense and hassle that come with reviewing and hiring professional IT personnel and without the burden of adding to your full-time head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Center Program
- Fast availability of reliable network pros
- Easy engagement, cessation, and re-engagement of services
- Transparent augmentation of your full-time IT staff
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close relationship with a top-level, full-spectrum resource for IT expertise
Progent's shared Call Center service is a specialized on-going staff augmentation option that allows IT organizations to divide the responsibilities of Call Center support seamlessly between their internal IT staff and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your in-house Call Center, Progent's shared Help Desk program is a collaborative service solution powered by the leading shared PSA tool for streamlining, service requests, generating tickets, assigning responsibility, tracking progress, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for businesses throughout the United States. Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Fort Wayne, Indiana Businesses
Progent's nationwide team of certified consultants and technical experts offers Fort Wayne, Indiana companies a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
Contact Progent for Temporary Staffing Services for Fort Wayne, Indiana Businesses
To learn more about Progent's temporary staff augmentation services for Fort Wayne, Indiana companies, call 800-993-9400 or visit Contact Progent.