Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware requires time to steal its way across a target network. For this reason, ransomware attacks are commonly unleashed on weekends and at night, when IT personnel may be slower to recognize a breach and are less able to mount a quick and coordinated defense. The more lateral movement ransomware is able to manage within a victim's network, the longer it takes to restore basic IT services and scrambled files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is intended to guide organizations to carry out the urgent first step in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Fresno area to identify and quarantine breached servers and endpoints and guard undamaged resources from being compromised.
If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Fresno
Modern strains of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any available system restores. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively knocks the IT system back to square one. So-called Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryptors required to recover encrypted files. Ransomware assaults also attempt to exfiltrate information and TAs require an additional settlement in exchange for not publishing this data on the dark web. Even if you are able to restore your system to a tolerable point in time, exfiltration can pose a big issue depending on the nature of the downloaded data.
The restoration process after a ransomware breach involves a number of distinct stages, most of which can be performed in parallel if the recovery workgroup has a sufficient number of people with the necessary skill sets.
- Containment: This urgent initial step requires arresting the sideways progress of ransomware across your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by veteran ransomware recovery engineers. Containment activities include cutting off affected endpoints from the rest of network to block the contagion, documenting the environment, and protecting entry points.
- System continuity: This involves restoring the IT system to a minimal useful level of capability with the shortest possible downtime. This process is usually the top priority for the targets of the ransomware attack, who often see it as an existential issue for their company. This project also demands the widest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and mobile phones, databases, productivity and mission-critical apps, network topology, and protected endpoint access. Progent's recovery team uses state-of-the-art collaboration platforms to coordinate the multi-faceted recovery process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's management and IT group to prioritize activity and to get vital resources back online as quickly as possible.
- Data restoration: The effort required to restore data damaged by a ransomware assault depends on the state of the systems, how many files are affected, and which restore techniques are needed. Ransomware attacks can take down critical databases which, if not properly closed, might need to be rebuilt from scratch. This can include DNS and AD databases. Microsoft Exchange and SQL Server depend on Active Directory, and many manufacturing and other business-critical applications depend on SQL Server. Often some detective work may be needed to locate clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were not connected during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators or root users.
- Implementing advanced AV/ransomware protection: Progent's ProSight Active Security Monitoring utilizes SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus tools used by some of the world's biggest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, repair and analysis in one integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Activities consist of determining the kind of ransomware involved in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement amount with the ransomware victim and the cyber insurance provider; establishing a settlement and timeline with the hacker; confirming compliance with anti-money laundering sanctions; overseeing the crypto-currency payment to the TA; receiving, reviewing, and using the decryptor tool; debugging failed files; building a clean environment; mapping and connecting drives to reflect precisely their pre-attack condition; and restoring physical and virtual devices and software services.
- Forensics: This activity is aimed at uncovering the ransomware assault's progress across the targeted network from start to finish. This history of how a ransomware assault progressed within the network assists you to assess the impact and uncovers weaknesses in security policies or processes that should be corrected to avoid later breaches. Forensics involves the review of all logs, registry, GPO, AD, DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensic analysis is usually assigned a top priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is essential that other key recovery processes such as operational resumption are performed in parallel. Progent has a large roster of IT and data security professionals with the skills required to perform activities for containment, operational resumption, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has delivered remote and on-premises IT services throughout the U.S. for more than two decades and has earned Microsoft's Partner certification in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes consultants who have earned advanced certifications in foundation technologies such as Cisco networking, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned internationally recognized certifications including CISM, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has guidance in financial and ERP software. This scope of expertise allows Progent to salvage and integrate the undamaged pieces of your information system following a ransomware attack and reconstruct them rapidly into an operational system. Progent has worked with top cyber insurance providers like Chubb to help organizations recover from ransomware attacks.
Contact Progent for Ransomware Recovery Expertise in Fresno
For ransomware system recovery expertise in the Fresno metro area, phone Progent at 800-462-8800 or visit Contact Progent.