For small office computer networks located anywhere in the state of Georgia, Progent's Microsoft certified technical team members can deliver online help and remote troubleshooting to solve your computer network problems quickly and cost effectively. Progent has developed top-notch skills, software tools, and support databases to diagnose and fix IT problems without the expense and delays associated with in-person service calls.
If your Georgia small business is located beyond the larger metropolitan areas such as Atlanta, Augusta, Columbus, Savannah, or Athens, your local computer network support options may be limited in skills, or unavailable during a crisis. This results in a computer network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical tasks for a diverse range of clients. This means you get not just the technical know how needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with efficient network solutions.
ProSight IT Asset Management for Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight portfolio of managed services for small businesses.
Consulting Services for Microsoft System Center 2016 Virtual Machine Manager
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure management products and is designed to offer a centralized mechanism for deploying and managing virtualized fabric and services across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can help organizations of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, show you how to migrate efficiently from legacy releases of VMM, develop workflows for building and deploying virtual machines and VM hosts, implement fault-tolerant scale-out clusters, connect your datacenter infrastructure with public cloud services, set up virtual switches, develop and debug PowerShell scripts, and help you evaluate the strategic advantages of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts offer advanced Windows Hyper-V consulting and VMware vSphere support.
Easy Payment via Credit Card
Progent's easy payment options for urgent technical support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for recurring accounts.
BI Reporting and Analytics Consulting and Development
Progentís business information reporting consultants can provide remote and on premises consulting to assist your organization with any aspect of business intelligence reporting from debugging or modernizing reports to designing and implementing an advanced BI environment. Progent's BI experts can assist your company to support your existing BI system, assist you to upgrade reports and databases from an outdated reporting product to a current solution, and deliver custom remote training to meet your specific requirements. Progentís business reporting and analytics consultants offer expertise in the leading business analytics reporting tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.
MySQL Database Application Programming and Database Administration Services
Progent's MySQL software programmers and database administrators offer affordable remote database administration or software programming support and can assist businesses of any size to integrate and support MySQL within a robust IT environment that offers advanced performance, expandability, and security. Progent also has proven skill helping companies migrate databases from Oracle to MySQL.
Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants can provide a wide range of remote services to help you to plan, program, test, install, manage, and troubleshoot applications based on any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can assist you to upgrade your legacy Excel applications to the newest releases of Excel, support Excel on Apple iOS and Google Android mobile devices, and resolve compatibility issues between different releases of Office Excel. Progent can provide as-needed support to organizations who need a fast fix to a specific issue related to Office Excel and Progent can also provide comprehensive project management support for migrating or creating mission-critical application software based on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the special requirements of individual users or teams.
Online Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based systems anywhere in the United States. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve difficult network problems quickly and affordably. The scope of information technology expertise represented by Progent's staff of consultants allows them to escalate even the toughest problems to the right subject matter experts as necessary. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Technical Response Center, Progent's experts can provide your organization with enterprise-level support without the cost and management hassle of maintaining a big in-house support group.
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting service provides comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and expandability and is also simple to migrate to any data center. Progent's Private Cloud hosting and management services are based upon proven virtualization techniques that enable small companies with mixed- platform environments to save significantly on the costs of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor flexibility. Find out more about Progent's ProSight portfolio of managed IT services for small businesses.
Virtualization techniques allow IT organizations to optimize resource utilization, simplify network administration, and improve workload uptime and data protection. run several virtual servers on a single physical processor. Typical applications for virtual servers include resource consolidation, low-cost platforms for programs that only run on older OS software, and affordable isolation of application programming or testing environments from production ones. Progent's virtual server consultants offer Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Windows Server 2008 Hyper-V Virtual Server consulting, VMware vSphere and vCloud configuration and troubleshooting, VMware NSX network virtualization design and integration, and Citrix XenServer assistance. Progent can configure virtual machines to maximize speed, reliability and manageability while at the same time cutting costs; suggest and verify disaster recovery plans that reduce productivity loss in the event of a major failure; and provide ongoing maintenance, repair, and engineering assistance as computer technology evolves.
Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology engineers offer expert remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that run the gamut from small businesses and campus networks to enterprise data centers and ISPs. Progent can show you how to implement Cisco's rapidly improving switch solutions to achieve the performance, expandability, availability, virtualization, data protection and manageability required for your business. For information about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting services. For details about Progent's consulting and support services for Cisco's Nexus Series of switches, refer to Cisco Nexus switch consulting and troubleshooting services. To find out about Progent's support services for Cisco Meraki switches, go to Cisco Meraki switches consulting services.
Microsoft Active Directory (AD) Design and Troubleshooting Expertise
Progent's Microsoft-certified Active Directory experts have extensive experience troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost Active Directory objects, cleanup of beta software configuration objects in production AD systems, and fixing of unsuccessful setups of Active Directory and AD-integrated software. Progent is also experienced in using ďexpert onlyĒ Active Directory tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address important areas including Active Directory naming standards, hierarchical structure, IT administration model, selection and structure of group policy objects, as well as protection and monitoring specifications. Progent can also evaluate the implications of alternate server and service configurations on functionality and speed. Progent can assist businesses to design and implement deployments of Active Directory Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.
SharePoint Server Consultants
Progent's Microsoft-authorized Microsoft SharePoint 2013 engineers, SharePoint Server 2010 developers and Microsoft SharePoint Server 2007 consultants can show you how to evaluate the economic case for implementing the latest version of SharePoint, consult with you on the appropriate version of Microsoft SharePoint Server for your circumstances, offer configuration and deployment services, assist you to set up Microsoft SQL Server as a back-end database manager, improve your network integrity, integrate your off-the-shelf and custom application programs to work with Microsoft SharePoint, develop a comprehensive security plan that incorporates portal solutions, and deliver maintenance and Call Center support.
Data Backup and Recovery Expertise
Progent's backup and restore consultants can provide support for a wide range of products and services that provide solutions for backing up Windows, Apple Mac, and Linux servers and desktops plus laptops and handhelds. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable end-to-end service for secure backup and disaster recovery.
Configuration Support for Lync 2013
Microsoft Lync Server 2013, now called Skype for Business, allows organizations of all sizes to build a manageable and protected communications environment that permits the modern BYOD computing model with instant messaging, real-time presence, web meetings with app sharing and whiteboard, and both IP and PSTN calling enabled for a wide assortment of stationary PCs and mobile clients. Progent's Microsoft-certified Lync Server 2013 consultants can assist your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (via Microsoft Lync Online) or hybrid topology suitable for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT team and users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook, Excel and PowerPoint. Progent's Skype for Business Server consultants can also help your organization to plan and carry out a smooth upgrade to Skype for Business.
Detailed Documentation of Services Delivered
Progent provides complete and detailed documentation of all support work to ensure customers do not feel like a hostage to their support company. Progent sends email accounts of support activity immediately after completion of each service interaction, and also provides a hard copy along with monthly invoices. Complete network support documentation makes it easier for clients to move to a different support organization or take on more support responsibilities internally. Good service reporting also give management the visibility required to determine the value of maintenance services and produce more realistic IT expense projections.
Contact a Progent Computer Consultant
To see how you can contact a Progent network support expert for online or onsite assistance in , call 1-800-993-9400 or go to Remote Network Support.
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