Ransomware Hot Line: 800-462-8800
24x7 Online Access to a Senior Ransomware Consultant
Ransomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a break-in and are least able to organize a quick and coordinated response. The more lateral progress ransomware is able to make within a victim's system, the more time it will require to restore basic operations and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to take the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can assist organizations in the Glendale metro area to locate and quarantine infected devices and guard clean resources from being compromised.
If your system has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Available in Glendale
Modern variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any available system restores. Files synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically sets the IT system back to the beginning. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryptors needed to unlock encrypted files. Ransomware attacks also try to steal (or "exfiltrate") files and TAs demand an additional ransom for not publishing this data or selling it. Even if you can rollback your network to a tolerable date in time, exfiltration can pose a big issue depending on the nature of the stolen data.
The recovery work subsequent to ransomware penetration involves several distinct phases, most of which can be performed concurrently if the response workgroup has enough people with the required skill sets.
- Containment: This time-critical initial step requires arresting the lateral progress of the attack within your network. The more time a ransomware attack is permitted to run unchecked, the longer and more expensive the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine processes include cutting off affected endpoints from the rest of network to minimize the contagion, documenting the environment, and securing entry points.
- System continuity: This involves bringing back the network to a basic useful degree of functionality with the least downtime. This effort is usually at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and mobile phones, databases, office and line-of-business applications, network architecture, and safe remote access management. Progent's recovery team uses advanced collaboration tools to organize the complex restoration effort. Progent appreciates the importance of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to get critical resources back online as quickly as feasible.
- Data restoration: The work required to recover files damaged by a ransomware attack depends on the state of the systems, how many files are encrypted, and what restore methods are required. Ransomware assaults can destroy critical databases which, if not gracefully shut down, may have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many manufacturing and other mission-critical platforms are powered by Microsoft SQL Server. Often some detective work could be needed to find undamaged data. For example, undamaged OST files may exist on staff PCs and notebooks that were not connected at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including root users.
- Deploying modern AV/ransomware defense: Progent's Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the same AV technology used by many of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing in-line malware blocking, identification, mitigation, recovery and analysis in one integrated platform, ProSight Active Security Monitoring lowers TCO, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if there is one. Services consist of determining the type of ransomware used in the assault; identifying and making contact with the hacker; verifying decryption tool; deciding on a settlement with the victim and the insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor tool; debugging decryption problems; building a pristine environment; mapping and connecting drives to match exactly their pre-encryption condition; and restoring computers and services.
- Forensic analysis: This activity is aimed at learning the ransomware attack's storyline across the targeted network from start to finish. This history of how a ransomware attack travelled within the network assists you to assess the damage and brings to light shortcomings in rules or work habits that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is commonly given a high priority by the insurance provider. Since forensic analysis can take time, it is critical that other key recovery processes such as business continuity are pursued in parallel. Progent maintains a large team of information technology and security professionals with the skills needed to perform the work of containment, business resumption, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and onsite IT services across the United States for over two decades and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts (SMEs) includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and major distributions of Linux. Progent's data security consultants have earned industry-recognized certifications such as CISM, CISSP, GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent also has guidance in financial and ERP software. This breadth of skills allows Progent to salvage and integrate the surviving parts of your information system following a ransomware attack and reconstruct them quickly into an operational network. Progent has collaborated with leading cyber insurance carriers like Chubb to help businesses clean up after ransomware attacks.
Contact Progent for Ransomware Recovery Consulting in Glendale
For ransomware cleanup consulting services in the Glendale area, call Progent at 800-462-8800 or go to Contact Progent.