Besides providing rapid access to guidance from high-level IT professionals and subject matter experts to help Glendale, Arizona businesses to resolve specific IT issues or longer-term projects, Progent offers short-term staff augmentation to deliver more broadly defined assistance like PC help, network management, and Help Desk call center services. Temporary staffing makes it possible for organizations to respond to planned or unexpected increases in the need for IT services, which may result from scenarios such as mergers and acquisitions, site moves, platform migration, business process changes like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also cover voids left by the absence of in-house staff members due to vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term IT Staffing Services
Progent's temporary staffing services offer organizations the versatility to respond to surges in demand for IT services without being saddled with the expense and hassle that come with identifying and hiring appropriate IT help and without the risk of increasing your permanent head count.

Important aspects of Progent's short-term staff augmentation services include:

  • Fast availability of seasoned network professionals
  • Easy engagement, termination, and resumption of services
  • Transparent augmentation of your full-time network support staff
  • Full reporting of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
  • Close relationship with a world-class, full-service source for IT expertise
Progent's Co-managed Help Desk Call Center Service
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation alternative that enables IT groups to divide the responsibilities of Call Center support transparently between their internal IT personnel and Progent's extensive pool of IT support specialists. Acting as a seamless extension of your in-house Call Center, Progent's co-managed Help Desk Call Center service is a collaborative service alternative powered by the industry's leading shared PSA tool for streamlining, service calls, ticketing, assigning ownership, monitoring progress, and producing documentation.

Why Choose Progent?
Progent has 20 years of background providing online and on-premises network services for organizations of all sizes throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Glendale, Arizona Organizations
Progent's nationwide team of certified consultants can provide Glendale, Arizona organizations a wide array of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service organizations include:

Contact Progent for Temporary Staff Augmentation for Glendale, Arizona Businesses
To learn more details about Progent's temporary supplemental staffing services for Glendale, Arizona organizations, call 800-993-9400 or visit Contact Progent.