Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Glendale
ProgentProgent's consulting services for network service organizations in Glendale Arizona enables you to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent extension of your regular IT services group. These services can help you add to your client base, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's nationwide roster of network infrastructure engineers, desktop support specialists, network admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you exclusively and performs under your direction to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to expand your support workload, the range of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support group provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metros is offered throughout the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your customers submit incident reports via your branded Internet portal, an 800 number, or by sending an email to your assigned email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Call Center and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows you to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your internal support team, under your direction, and invoices you rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are thoroughly described. This allows you to shift service assignments to internal personnel when you have sufficient staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities outside your core fields of expertise and open additional territories without assuming the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a broad array of IT disciplines and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Escalation: Thanks to a large roster of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for help outside the fold.
  • Online Support Professionals: For two decades, Progent has provided remote IT support from Call Center support to advanced consulting. Effective online service saves money and produces quick results.
  • Advanced Industry Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold top certifications including CISSP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Glendale, Arizona Businesses
Progent's veteran team of certified consultants and technical experts can provide Glendale, Arizona organizations a broad range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Glendale, Arizona
To learn more details about Progent's consulting support for network service firms in Glendale, Arizona, call 1-800-993-9400 or refer to Contact Progent.