Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Glendale
Progent's consulting services for network service organizations in Glendale Arizona enables you to offer your customers Progent's consulting and Help Desk Call Center support under your company's own branding as a transparent extension of your regular IT services group. These services can help you add to your client base, close gaps in your service offerings, satisfy your customers, and increase your profits.
Progent's nationwide roster of network infrastructure engineers, desktop support specialists, network admins, and cybersecurity consultants have worked as seamless extensions to the support groups of some of the world's largest IT support firms. Progent's breadth and depth of expertise enables you to widen the scope of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your company's brand.
Progent is a network consulting firm with 20 years of experience delivering remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered online technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you exclusively and performs under your direction to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the heart of an effective Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also a hassle to configure and maintain. Small or niche IT service companies do not have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to expand your support workload, the range of technical issues your firm can handle, the number of geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT support firms include:
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for IT service providers allows you to become a sole source for practically all IT guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies at your own pace without having to say no to new business owing to a gap in in-house expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Glendale, Arizona Businesses
Progent's veteran team of certified consultants and technical experts can provide Glendale, Arizona organizations a broad range of online technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:
Learn More Details About Progent's Consulting Program for IT Service Firms in Glendale, Arizona To learn more details about Progent's consulting support for network service firms in Glendale, Arizona, call 1-800-993-9400 or refer to Contact Progent.