Enlarging your remote workforce may have a major impact on IT architecture, security/compliance, and company workflows. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Grand Rapids company to pick the right tools and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that facilitates collaboration and delivers top business value. Progent can provide support services ranging from as-needed expertise for getting you past occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent's consultants can assist Grand Rapids, Michigan organizations to succeed with any facet of building a high-performing remote work ecosystem by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, cloud integration, Call Desk augmentation, security and compliance, data protection solutions, and unified management.

Help Desk Services for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which might be the result of an epidemic or as part of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Support Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Support Desk with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Help Desk support services utilize Progent's nationwide network of online technical support experts along with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables teleworkers to check or update the status of their current tickets, add details, and upload screenshots or attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Supplemental Service allows your business to expand your current Call Center organization by sharing responsibilities for Help Desk support services transparently between your in-house support personnel and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support model utilizing the leading professional services automation tool for handling help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To find out how Progent's Help Desk Call Center Augmentation Services can help your business to provide best-in-class desktop support to your at-home employees, visit Progent's Call Center supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing a productive telecommuter environment for your Grand Rapids, Michigan organization, phone 1-800-993-9400 or visit Contact Progent.