24x7x365 Grand Rapids Immediate Ransomware
Computer Malware Identification and Removal Consulting
For Mission Critical Computer Environments
Case Study: Crypto-Ransomware Malware Repair and Business Restoration
Crypto-Ransomware : Your Feared IT Nightmare
Ransomware has become an escalating cyberplague that represents an extinction-level danger for businesses of all sizes poorly prepared for an assault. Versions of crypto-ransomware such as Reveton, Fusob, Locky, SamSam and MongoLock cryptoworms have been replicating for years and still cause damage. Newer versions of crypto-ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim, plus frequent as yet unnamed malware, not only do encryption of online critical data but also infect most configured system protection. Files synched to the cloud can also be encrypted. In a poorly designed data protection solution, this can make any restoration impossible and effectively sets the entire system back to square one.
Recovering applications and data after a ransomware event becomes a race against the clock as the targeted organization struggles to contain the damage, cleanup the virus, and restore mission-critical operations. Since crypto-ransomware takes time to move laterally, attacks are usually sprung during weekends and nights, when successful attacks in many cases take more time to recognize. This compounds the difficulty of promptly mobilizing and organizing a knowledgeable response team.
Progent offers an assortment of solutions for securing enterprises from ransomware attacks. These include staff education to help identify and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of the latest generation security appliances with AI technology from SentinelOne to identify and disable new cyber threats quickly. Progent in addition offers the assistance of veteran ransomware recovery consultants with the track record and commitment to re-deploy a compromised system as quickly as possible.
Progent's Ransomware Restoration Support Services
Soon after a ransomware attack, paying the ransom in cryptocurrency does not ensure that cyber hackers will return the keys to decrypt all your data. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their information even after having sent off the ransom, resulting in increased losses. The gamble is also costly. Ryuk ransoms are often a few hundred thousand dollars. For larger enterprises, the ransom can be in the millions. The alternative is to piece back together the vital elements of your IT environment. Without the availability of essential data backups, this calls for a broad complement of IT skills, top notch project management, and the capability to work 24x7 until the recovery project is done.
For twenty years, Progent has provided certified expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes professionals who have earned advanced certifications in key technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP-ISSAP, CRISC, SANS GIAC, and CMMC 2.0. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP application software. This breadth of expertise gives Progent the capability to rapidly understand necessary systems and organize the surviving parts of your Information Technology environment following a ransomware event and assemble them into a functioning system.
Progent's security team deploys state-of-the-art project management tools to coordinate the complex restoration process. Progent knows the importance of acting rapidly and in concert with a customer's management and IT team members to assign priority to tasks and to get critical systems back on line as fast as humanly possible.
Business Case Study: A Successful Ransomware Incident Response
A small business hired Progent after their organization was attacked by the Ryuk ransomware. Ryuk is believed to have been created by Northern Korean state cybercriminals, suspected of using approaches leaked from the U.S. National Security Agency. Ryuk targets specific businesses with little tolerance for disruption and is among the most profitable versions of ransomware malware. Headline targets include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a single-location manufacturer located in Chicago with about 500 employees. The Ryuk penetration had brought down all essential operations and manufacturing capabilities. Most of the client's data backups had been directly accessible at the start of the intrusion and were destroyed. The client was actively seeking loans for paying the ransom demand (more than two hundred thousand dollars) and wishfully thinking for the best, but ultimately engaged Progent.
Progent worked together with the client to rapidly determine and prioritize the essential elements that had to be restored in order to resume business operations:
- Active Directory (AD)
- MRP System
In less than two days, Progent was able to rebuild Active Directory services to its pre-intrusion state. Progent then initiated rebuilding and storage recovery of mission critical applications. All Exchange schema and configuration information were intact, which greatly helped the restore of Exchange. Progent was able to locate local OST files (Microsoft Outlook Offline Folder Files) on staff desktop computers to recover mail information. A recent offline backup of the client's accounting/MRP software made it possible to restore these vital applications back servicing users. Although significant work needed to be completed to recover totally from the Ryuk damage, core services were recovered quickly:
Over the next month key milestones in the recovery project were made through close cooperation between Progent engineers and the client:
- Internal web applications were returned to operation without losing any data.
- The MailStore Server exceeding 4 million historical messages was restored to operations and accessible to users.
- CRM/Orders/Invoices/Accounts Payable/Accounts Receivables/Inventory Control functions were 100% functional.
- A new Palo Alto Networks 850 security appliance was brought online.
- 90% of the desktops and laptops were fully operational.
Conclusion
A possible business-killing disaster was evaded through the efforts of dedicated professionals, a wide array of IT skills, and close collaboration. Although in hindsight the ransomware virus penetration described here should have been disabled with up-to-date cyber security systems and ISO/IEC 27001 best practices, user training, and properly executed incident response procedures for information backup and proper patching controls, the reality remains that state-sponsored criminal cyber gangs from Russia, China and elsewhere are tireless and will continue. If you do fall victim to a crypto-ransomware virus, remember that Progent's team of professionals has extensive experience in crypto-ransomware virus blocking, cleanup, and file recovery.
To read or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)
Additional Ransomware Protection Services Offered by Progent
Progent can provide companies in Grand Rapids a variety of remote monitoring and security evaluation services designed to help you to minimize your vulnerability to ransomware. These services incorporate next-generation machine learning capability to uncover zero-day strains of crypto-ransomware that can escape detection by traditional signature-based security products.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious tasks. These include health monitoring, patch management, automated remediation, endpoint setup, backup and restore, A/V defense, remote access, standard and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your designated IT management personnel and your assigned Progent technical consultant so that emerging problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services. - ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services (DPS): Backup and Recovery Services
Progent has partnered with leading backup software companies to produce ProSight Data Protection Services (DPS), a portfolio of management offerings that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow non-disruptive backup and rapid restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering. - ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification on Apple iOS, Android, and other personal devices. With 2FA, when you log into a protected application and give your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A broad range of devices can be used as this added means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security. - Outsourced/Co-managed Help Desk: Help Desk Managed Services
Progent's Support Desk managed services enable your IT team to outsource Support Desk services to Progent or split responsibilities for support services seamlessly between your internal support resources and Progent's nationwide pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk Service provides a transparent supplement to your corporate network support team. Client interaction with the Help Desk, provision of technical assistance, escalation, ticket generation and tracking, performance metrics, and management of the support database are cohesive whether issues are resolved by your corporate IT support organization, by Progent, or a mix of the two. Read more about Progent's outsourced/shared Help Center services. - Active Protection Against Ransomware: AI-based Ransomware Detection and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. Progent Active Security Monitoring services safeguard on-premises and cloud resources and provides a single platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and recovery services. - ProSight IT Asset Management: Network Documentation Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Read more about ProSight IT Asset Management service. - Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to optimizing the security and reliability of your computer environment, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to defend physical and virtual endpoints against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
An index of content::
24/7 Information Assurance Security Team
Network Traffic Analysis Audit
Global Information Assurance Certification was founded in 1999 to validate the skill of IT security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for all of the network security services covered under GIAC certification such as evaluating infrastructure security mechanisms, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
MRTG Consultant Services
MRTG Consulting Services
Nagios and MRTG are powerful, free monitoring tools that operate with Linux and can be deployed to analyze UNIX networks, MS Windows systems, or mixed-platform networks where Linux and Windows run side by side. Nagios allows network managers to track system services including SMTP, HTTP, FTP, and NNTP. MRTG allows you to track the bandwidth in and out of SNMP network devices including processors, routers, and switches. Progent's network monitoring consultants can help you utilize both these programs to tune and troubleshoot your system.
24/7 Computer Engineer SQL Server 2012 AlwaysOn Availability Groups
SQL Server Management Studio Consultant Services
Progent can provide the support of certified consultants as well as experienced software programmers, database administrators, project managers, Cisco-certified network architects, disaster recovery specialists, and certified security professionals to assist you to assess the potential benefits of SQL Server 2012 for your business, set up test environments at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define an efficient and secure network infrastructure that lets you maximize the business benefit of SQL Server 2012.
Technology Antispam
Support and Setup Anti-Virus
E-Mail Guard is Progent's economical anti-spam and antivirus service that offers small companies enterprise-quality defense against spam, viruses, directory harvesting, and other types of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-managed antispam and antivirus services that ward off email attacks before they are able to breach the corporate firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server vendor, hardware technology, or geographic location.
Microsoft Exchange 2000 Consultant Services
Upgrade Consultants Exchange 2000 Upgrade
Progent is one of the most expert information technology consulting firms for integrating email and messaging solutions based on Microsoft Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the advantages of Microsoft Exchange 2000 for common scenarios such as upgrading from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
South Dakota Software Consulting Firm
Microsoft and Cisco New York Consulting Services Firm
Progent's Technical Response Center (TRC) offers nationwide extended hours remote assistance for networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide after-hours telephone help and remote direct computer access to isolate and repair technical problems quickly and affordably. The breadth of IT experience represented by Progent's staff of nationwide support engineers makes it possible to escalate even the toughest problems to appropriate specialists as needed. For urgent problems, the TRC tries to answer your request for support within one hour.
Private Cloud Virtual Datacenter Hosting Professional
ProSight Virtual Hosting Specialist
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's production servers in a solution that delivers the maximum degree of dependability and scalability and is also easy to move to any data center. ProSight Virtual Hosting options are built on proven virtualization architectures that enable small businesses with mixed- platform environments to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class fault tolerance and an unprecedented degree of vendor independence.
Specialist Windows Server 2022 Azure Arc
Windows Server 2022 Storage Spaces Direct On-site Technical Support
Progent's Microsoft-certified Windows Server 2022 experts can help your company to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
On-site Technical Support MSP360 Backup
MSP360 Backup Online Troubleshooting
Progent's data protection experts can help you to create, install and administer a backup solution based on MSP360 Backup technology to protect your assets hosted on any leading public cloud. Progent can provide monitoring and management to protect against data loss resulting from user miscues, software flaws, malicious insiders, and external attacks like ransomware.
Extended Service Desk Support
Helpdesk Sharing Specialist
Progent's Co-managed Call Center service allows your IT organization to share the load for Help Desk support transparently between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
24 Hour SentinelOne Singularity Control Integration Consultants
Specialist SentinelOne Next Generation Endpoint Protection
Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that includes AI software and advanced services to deliver comprehensive endpoint detection and response.
24 Hour Netwalker ransomware hot line Consultants
Ryuk ransomware hot line Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
24 Hour Part-Time CIO Configuration
Technology Consulting Services Chief Information Officer
Progent offers the part-time or temporary assistance of a veteran Chief Information Officer to provide strategic direction to help your company pick and support network technology appropriate for your current needs and that can serve as a firm foundation for your future growth. Progent's part-time Chief Information Officer services provide financial leverage to companies trying to maximize the impact of their network expenditures but who are unable or unwilling to take on one more high-level position to their head count. Since Progent is vendor-agnostic, with a large team of engineers certified to support all leading OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal position to offer objective advice as well as expert technical help for creating IT solutions that match the special requirements of your organization.
Solaris Remote Consulting
Linux Online Consult
Progent provides national remote technical support and troubleshooting services for businesses that run Sun Solaris networks or whose IT systems include a combination of Solaris and Microsoft Windows products. Remote IT help offers optimum leverage for your information technology budget by extending client efficiency and limiting the hours billed for network analysis and repair. Advanced online access technology and skilled technicians and engineers allow Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of situations your network problems can be dealt with by telephone or through a mix of phone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP certified security specialists to help you with the toughest network issues.
ransomware recovery Specialist
Hermes ransomware protection and recovery Professional
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that reduces your vulnerability to ransomware and meets your business needs.
ProSight Remote Network Infrastructure Management Support Services
ProSight Remote Network Infrastructure Management Computer Consultant
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues.
Operations Manager On-site Technical Support
Microsoft System Center Operations Manager Remote Support Services
Small to middle size companies can now get all the advantages of Operations Manager and also have quick access to Progent's Microsoft certified IT support professionals. With Progent's affordably priced network service programs, mid-size businesses can select a simple co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small and midsize business information systems world-class availability, security and productivity.
SQL Server 2012 Monitoring Consultant
Top Rated Microsoft Denali Support Services
Progent can provide the support of certified consultants and experienced software developers, DBAs, project management experts, network infrastructure architects, business continuity specialists, and data security professionals to assist you to evaluate the potential advantages of Microsoft SQL Server 2012 for your organization, set up test environments at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and configure a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server 2012.
Cloud Network Infrastructure Management On-Call Services
Cisco Certified Network Management Services Cloud Network Infrastructure Management
Progent's Cisco-Premier network engineers can assist you to use Cisco's management utilities alongside a selection of specialized third-party applications to build a comprehensive network management solution to keep your network operating reliably, fully utilize limited resources, protect your data, revive rapidly from device failure or malicious attacks, and enable you to expand or repurpose network resources sensibly and affordably as your business grows.
VMware vCloud Suite Engineers
Consulting VMware Site Recovery Manager Compliance
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a repeatable workflow for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Remote Support Services MSP360 Managed Backup
Support and Setup MSP360 Exchange Mailbox Backup
Progent's data protection experts can help you to create, install and manage a backup solution based on MSP360 Backup software to protect your IT assets residing on any major public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss resulting from human mistakes, software errors, malicious insiders, and malware assaults such as ransomware.
Services ProSight password management
network infrastructure documentation management Professional
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it.
Signature-matching Virus Protection Engineer
Consult ProSight ASM Endpoint Protection
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools from SentinelOne to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks.
Exchange SE Hybrid Integation Computer Consultant
Exchange SE Hybrid Integation Online Troubleshooting
Progent can assist your organization in any phase of your upgrade to Microsoft Exchange 2019 including configuring Windows Server 2019 for hosting Exchange; designing HA infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; planning and implementing Windows Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and configuring Outlook.
Support and Help Cisco Firepower NGFW Firewalls
Cisco Firesight Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a significant performance improvement over Cisco's popular ASA 5500-X firewalls and offer unified management and automation of modern security capabilities like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and carry out a smooth migration to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to build and centrally control IT ecosystems that include local offices, data centers, private clouds and public clouds.
ProSight Reporting Auvik Network Managemrnt Technology Consulting Services
ProSight Reporting Network Infrastructure Monitoring Technical Support Services
ProSight Reporting is a growing suite of real-time reporting tools created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
SQL Server 2022 Big Data Cluster On-site Support
Open Now Microsoft SQL Server 2022 Remote Support
Progent's certified SQL Server 2022 experts can help your organization to assess the business case for migrating to SQL Server 2022 and can deliver fast remote or on-premises contact with experts in system design and integration, application programming, database administration, and cybersecurity.
Dynamics GP/Great Plains Integration
Dynamics GP Power BI Online Consulting
Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management solution built, like all Microsoft accounting tools, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft financial products in the Dynamics GP/Great Plains line, provides an affordable solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its modular approach you are able to purchase only the capability you currently require, with the ability to expand clients and enlarge capabilities when necessary. Progent's Dynamics GP/Great Plains Software consulting engineers can help you install, configure and administer Microsoft Dynamics GP/Great Plains 2010 as well as earlier editions of Microsoft Dynamics GP.
Cisco VoIP Information Technology Outsource
Online Cisco Certified CCIE Configuration Services
Progent's Cisco CCIE-certified network infrastructure experts have extensive experience helping ISPs to design, deploy, administer, optimize, and troubleshoot high-availability, extensible connectivity environments appropriate for public networks.
Top Quality Windows Server 2012 R2 Hyper-V Virtual Switch Technical Support
After Hours Windows Server 2012R2 Virtual Fibre Channel Support Outsourcing
Progent's Microsoft-certified consultants can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and migration plans, tune your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud datacenters, train your IT support, staff, develop an enterprise-wide security plan, automate network administration, help with application development, and generate and test a DR/BC plan.
Cisco CCIE Remote Integration Services
After Hours Designers Cisco Access Point
Progent's Cisco CCIE-certified networking experts have extensive background assisting ISPs to design, deploy, manage, optimize, and troubleshoot high-availability, extensible network solutions suitable for shared public networks.
Professionals Linux Network Monitoring, Nagios and MRTG
Linux Network Monitoring Help and Support
Nagios and MRTG are useful, free monitoring tools that run with the Linux OS and can be deployed to analyze UNIX/Linux environments, Microsoft Windows networks, or multi-platform systems in which Linux and Windows run side by side. Nagios allows network support engineers to track network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices including processors, routers, and switches. Progent's system monitoring engineers can assist you to utilize both these utilities to tune and troubleshoot your computer network.
Computer Consultants Great Plains
Network Consultants Dynamics GP/Great Plains
Progent's Microsoft certified experts provide a range of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting package and corporate management tool based, like all Microsoft financial tools, on the scalable and familiar foundation of Windows technology. Dynamics GP 2010, the latest version of Microsoft accounting software in the Microsoft Dynamics GP family, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its segmented approach you can license only the capability you currently require, with the option to add clients and increase capabilities in the future. Progent's Dynamics GP/Great Plains Software consulting experts can help you install, customize and administer Dynamics GP/Great Plains 2010 as well as older versions of Dynamics GP.
Remote Network Monitoring Help and Support
24x7 Network Remote Technical Support
Even if your company has a small computer services group and a modest IT budget, your information network can still have the same high reliability and responsiveness that once required a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier network consultants, the most recent network management software for proactive monitoring and alerts, and economical support packages such as a help desk service to keep your vital business applications and hardware up and running.
Dell DRAC Consult
HP Lights-Out 100c Remote Management Card Consult
Remote server management cards offer network administrators full control over a server without the requirement for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to plan, implement, and support a fault-tolerant business network that incorporates remote server management cards and Progent can use these remote server management cards to deliver efficient off-site technical support. Progent is familiar with a variety of remote management cards including Aten remote server management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon remote server management cards.
24 Hour Specialists SQL Server 2019 and Python
Largest SQL Server 2019 Analysis Services Integration
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to assess the business case for upgrading to SQL Server 2019 and can deliver fast remote or on-premises access to experts in solution planning and integration, software development, database administration, and network security.
Juniper SRX5400 Firewall Technical Support Services
Security Firm Juniper SRX240 Router
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Outlook Web App and iPad Support
IT Consulting Outlook Web App and iPad
Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send messages, search the Exchange global address list, import addresses, sync up calendars, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web Access are working. Progent also offers customized one-on-one Entourage education.
Technology Professional OS X Remote
Mac Remote Consult
Progent provides national online help and consulting services for businesses who operate Apple Mac OS X networks or whose IT systems feature a combination of macOS and Mac OS X with Microsoft Windows products. Progent's consultants can provide Apple macOS and OS X clients a variety of services such as desktop assistance, upgrading to the latest version of Mac OS X from other earlier versions of macOS and Mac OS X, plus expertise with macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud services. Remote IT help provides optimum leverage for your information technology budget by extending client efficiency and shortening the time charged for computer repair services. Sophisticated remote support technology and skilled service specialists and engineers allow Progent to solve most network problems without squandering time and money by traveling to your location. In the vast majority of situations your network issues can be dealt with by telephone or through a mix of telephone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP and ISSAP premier security professionals to assist you with the toughest system problems.
Cisco Certified Help and Support Meraki Outdoor APs
Meraki MR45 Access Point Integration Services
Progent's Meraki wireless AP experts offer online and onsite support to help businesses of any size to plan, deploy, maintain, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive ecosystem that delivers identical connectivity, responsiveness, security, manageability and uptime for wired and wireless users irrespective of their mobility or computing device.
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