Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a network. For this reason, ransomware attacks are typically launched on weekends and late at night, when IT staff may take longer to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve inside a victim's network, the longer it takes to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist businesses in the Guarulhos metro area to locate and isolate breached servers and endpoints and protect clean assets from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Guarulhos
Current strains of ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online data and infiltrate any available system restores and backups. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals responsible for ransomware assault, demand a ransom payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware assaults also try to exfiltrate information and TAs demand an additional payment in exchange for not publishing this data on the dark web. Even if you are able to rollback your system to an acceptable date in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The recovery process subsequent to ransomware attack has several crucial phases, most of which can proceed concurrently if the response workgroup has a sufficient number of people with the required experience.

  • Quarantine: This time-critical initial step involves arresting the sideways progress of ransomware within your network. The more time a ransomware attack is permitted to go unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response engineers. Quarantine activities include cutting off affected endpoints from the rest of network to block the contagion, documenting the environment, and securing entry points.
  • Operational continuity: This covers bringing back the IT system to a basic acceptable degree of functionality with the least downtime. This process is typically the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and mission-critical apps, network topology, and secure remote access. Progent's recovery team uses state-of-the-art workgroup tools to organize the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in unison with a client's managers and IT group to prioritize tasks and to get critical resources back online as fast as possible.
  • Data recovery: The effort required to recover data impacted by a ransomware assault varies according to the state of the systems, how many files are encrypted, and what recovery methods are required. Ransomware attacks can destroy key databases which, if not carefully closed, might need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server depend on AD, and many financial and other mission-critical applications are powered by SQL Server. Some detective work could be needed to locate undamaged data. For instance, non-encrypted OST files may exist on staff PCs and notebooks that were off line at the time of the ransomware assault.
  • Implementing modern antivirus/ransomware defense: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same AV technology implemented by some of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering in-line malware filtering, detection, mitigation, repair and forensics in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a certified SentinelOne Partner. Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Activities include establishing the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the hacker; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption tool; debugging failed files; creating a pristine environment; mapping and reconnecting datastores to reflect exactly their pre-encryption state; and reprovisioning machines and software services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress across the network from start to finish. This history of how a ransomware assault travelled within the network assists your IT staff to evaluate the damage and brings to light gaps in policies or processes that should be rectified to avoid later breaches. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect changes. Forensics is typically assigned a top priority by the insurance carrier. Since forensics can take time, it is critical that other important activities like operational resumption are pursued in parallel. Progent has a large team of information technology and cybersecurity experts with the knowledge and experience required to perform activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the United States for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced certifications in core technology platforms including Cisco networking, VMware, and popular distributions of Linux. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning applications. This scope of skills gives Progent the ability to identify and consolidate the surviving pieces of your IT environment following a ransomware assault and reconstruct them quickly into a functioning system. Progent has collaborated with leading cyber insurance providers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Expertise in Guarulhos
For ransomware system restoration consulting services in the Guarulhos area, call Progent at 800-462-8800 or go to Contact Progent.

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