Harrisburg Consulting Support for IT Support Companies
Temporary Support Staff Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Harrisburg
Progent's consulting support for network service firms in Harrisburg Pennsylvania enables your company to provide your clients Progent's consulting and Help Desk support using your brand as a transparent extension of your regular IT services team. These services can help you add to your revenue, expand your service catalog, create happy clients, and improve your bottom line.
Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and cybersecurity professionals have acted as seamless expansions to the support groups of some of the world's biggest IT support businesses. Progent's breadth and depth of technical knowledge allows you to add to the capabilities of your IT service practice, and Progent's close integration with your support team helps you strengthen and protect your branding.
Progent is an IT support firm with 20 years of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer services company in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your customers of world-class IT services. Progent bills you exclusively and works under your direction to provide your customers support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for customers who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Smaller IT service providers do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms a practical way to keep their own branding while providing their customers responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up communications with your current ticketing system. The features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your business can take on, the number of locations you can service, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's remote desktop support staff provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
- Normal support times are 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional on-premises support in major metros is offered throughout the country at additional cost.
- You retain complete control of your clients and billing.
- Your clients submit service requests by means of your own branded Internet portal, a toll-free number, or by directing an email to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can grow your staff and strategic IT skills steadily without having to decline opportunities owing to a lack of expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent works as a transparent supplement to your internal IT service team, under your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Extensive Documentation: Progent utilizes an advanced documentation platform to make sure all services delivered are fully documented. This enables your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Practice: You can easily and affordably accept more jobs outside your main fields of expertise and serve new geographies without the risks associated with increasing your head count too quickly.
- Strengthen Your Brand: You can improve your mind share as a full-spectrum IT service provider by delivering more services to more clients using your own brand.
- Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT support operations.
- Rapid Problem Escalation: With a sizable team of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Customers Happy: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has provided online IT support from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces fast results.
- Advanced Industry Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Harrisburg, Pennsylvania Organizations
Progent's nationwide roster of certified consultants and technical experts can provide Harrisburg, Pennsylvania businesses a wide array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for IT service firms include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Microsoft Entra Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Reporting
- Azure, AWS, Google Cloud
- Online IT Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Expertise
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Tech Support
- Colocation Center Support
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- iPhone Support
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Support for IT Service Firms in Harrisburg, Pennsylvania To learn additional information about Progent's reseller program for IT service organizations in Harrisburg, Pennsylvania, call 1-800-993-9400 or see Contact Progent.
An index of content::
Ubiquiti switch Engineer
Ubiquiti UniFi access point Specialist
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wave 2 access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, VoIP phones, and security cameras. Progent offers the expertise of seasoned wireless professionals who can help you to determine the value of UniFi technology for your business and help you to plan, deploy, manage, and maintain your UniFi ecosystem.
ProSight Remote Network Infrastructure Monitoring Engineer
Remote Network Infrastructure Monitoring Specialists
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner and more secure Active Directory environment. Both versions also offer the long-term advantages of cutting-edge remote network monitoring and management technology. These advantages can include simpler management, better compliance with information security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime.
Specialists VMware Site Recovery Manager Failback
Professionals VMware Disaster Recovery
VMware's market leading Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Consultant Services Fault Tolerant Network
Non-stop Network Online Help
Progent's fault tolerant system experts provide non-stop computing support, disaster recovery services, network load balancing, high-availability interoffice connectivity, high-availability Internet connection design, fault-tolerant data center support, and other 24x7 operations services to show your company configure a non-stop network for strategic applications. Progent possesses the background to design economical, high-availability systems by deploying the evolving suite of Windows Cluster servers such as Windows 2003 Cluster Server, SQL Cluster Server, and Microsoft Exchange Cluster Server. Progent's Microsoft and Cisco authorized consultants can help you build a fault tolerant mutli-location network with a completely redundant Internet interface and efficient system load balancing.
Troubleshooting Remote Workforce Endpoint Management
Urgent Telecommuter Endpoint Management Online Technical Support
Progent can help small and mid-size organizations to configure unified remote endpoint management solutions for administering devices used by offsite workers.
NinjaOne and Progent NOC Network Monitoring Remote Troubleshooting
Largest NinjaOne RMM Remote Server Monitoring Technical Support Services
A cornerstone of Progent's Network Operations Center is its effective integration of NinjaOne RMM, a cutting-edge remote monitoring and management (RMM) platform which facilitates automated alerting and streamlined incident response.
Windows 11 and Android Remote Support Services
MCSE Expert Certified Windows 11 Snap Assist Outsourcing
Progent's Windows 11 consultants can provide a variety of services for Windows 11 including cloud and hybrid integration, mobile management and synchronization, at-home workforce connectivity, data and identity security, streamlined provisioning, and Call Center services.
Windows Server 2012R2 Storage Spaces Configuration
Online Consulting Windows Server 2012 R2 Hyper-V
Progent's Microsoft-certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security plan, streamline IT management, assist with application development, and generate and test a DR/BC plan.
Microsoft and Cisco Certified Services Internet Data Center
Zero Downtime Data Center Professional
Progent's Data Center professionals can help you select high availability data centers that match the particular needs of your company. High availability off-site data centers are particularly attractive to small companies because of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a minimum level of fault tolerance is too costly for most small organizations. Progent can help you get all the benefits of non-stop data centers and fault tolerant colo sites by offering a full range of consulting and maintenance services.
Technical Support Duo Zero Trust Security
Open Now Duo Multi-factor Authentication Setup and Support
Progent's Duo managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices.
Offsite Workforce Video Conferencing Online Help
Remote Workforce Video Conferencing IT Consulting
Progent can assist small and mid-size companies to configure and debug conferencing technology to enable their at-home workforce to communicate effectively with teammates and clients.
Horizon3.ai NodeZero Certified Threat Assessment Security Firms
Horizon3.ai NodeZero Cybersecurity Pen Testing Cybersecurity Firm
Progent's certified cybersecurity experts can perform NodeZero-powered penetration tests to verify your security defense tools and policies are correctly set up and effective.
Cisco Firewalls Technology Consulting
Cisco PIX Migration Integration
Cisco's PIX firewalls have been discontinued and Cisco might not support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you determine if you should move up to next generation firewall products available from Cisco. Progent's Cisco-certified specialists can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.
Offsite Workforce Support Services
Setup and Support Call Desk for at Home Workforce
Progent has 20 years of background helping small and medium-size companies to plan, deploy, tune, manage, and debug IT networks that incorporate teleworkers.
Shared Computer Support Help Desk Consultant Services
Co-managed Support Desk Network Consultants
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Online Help At Home Workforce Helpdesk
Telecommuter Helpdesk Services Online Troubleshooting
Progent offers small and medium-size companies supplemental or comprehensive Help Desk support services for telecommuters.
Support and Integration Android printing
Android and Outlook integration Consultant Services
Progent's seasoned team of IT consultants and subject matter specialists have extensive background providing remote and on-premises support for organizations of any size who want to incorporate Android phones and tablets into their IT systems so that mobile clients can be productive from anywhere. Progent offers the breadth of skills to resolve technical issues that involve numerous manufacturers and that entail a mix of legacy and current information technology. Progent offers cost-effective remote expertise to assist you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to assist you to resolve especially challenging IT problems, or Progent can provide comprehensive project management services to help you complete major IT projects on schedule and on budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one classes to show you how to manage and operate Android phones securely and productively.
ProSight VM Hosting Engineers
ProSight Virtual Machine Hosting Consulting
Progent's ProSight Virtual hosting services offer small businesses a variety of benefits such as reduced capital costs, reductions in operational costs, better management focus, world-class security, enhanced fault tolerance, and business continuity.
Microsoft Azure hybrid cloud integration Consultant
Professional Hybrid cloud solutions
Progent can help your IT team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with one or more public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Catalyst Wireless Access Point Consulting
Cisco DNA Center Consulting Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point experts offer affordable remote and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
Microsoft and Cisco Shared Network Support Help Desk Consulting Services
Virtual Call Desk Technical Support
Progent's Co-managed Call Center service makes it possible for your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on ConnectWise Manage, the top shared professional services automation platform for managing end-user service requests, ticketing, ownership, progress tracking, and metrics.
Open Now Consultants OS X Technical Support
Small Business IT Outsourcing Companies macOS
Progent offers nationwide online help and consulting services for businesses that operate Apple Mac environments or whose information systems include a mix of Mac with Microsoft technology. Progent's engineers offer Apple macOS and OS X clients a range of IT services such as desktop assistance, upgrading to the current edition of Mac OS X from legacy versions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Online IT help provides maximum leverage for your IT budget by protecting user productivity and limiting the time charged for network repair services. Advanced remote support tools and experienced service specialists and consultants allow Progent to solve the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of cases your IT problems can be remediated over the phone or through a combination of telephone support and remote connectivity. Progent can offer the services of Cisco certified CCIE network experts and CISSP premier security professionals to help you with the most difficult network problems.
Flexential Internet Data Center Consultant Services
Flexential Data Center Technology Professional
Progent makes use of the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent maintains a group of IT consultants located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also help you to design and execute a move to the Flexential data center by providing services such as designing system configuration, specifying hardware, system setup and validation, debugging, setting up remote network management, and educating your network staff.
NetApp Disaster Recovery Services
NetApp MetroCluster Disk Pools Consult
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with replication to provide rapid, zero RPO disaster recovery between datacenters located as far as 185 miles apart. Progent's roster of seasoned network experts can assist you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical needs and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering help with procedures like assigning shelf IDs, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster DR system to prove adherence with industry standards and government mandates.
Windows Server 2019 Cybersecurity Remote Technical Support
Windows Server 2019 Windows Time Service Engineer
Progent's Microsoft-certified Windows Server 2019 consultants can help your company to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, resilience, and Linux support.
Integration Services Wi-Fi Site Survey
Technical Consultant WLAN Site Survey
Progent's Wi-Fi site survey and predictive modeling help you to design, implement and troubleshoot a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the coverage, speed, capacity, QoS, data protection, and roaming capability your business needs. Wi-Fi survey services from Progent include remote predictive analysis for planning a Wi-Fi network and onsite survey services for confirming, tuning, and debugging an operational wireless LAN.
Supplemental IT Staffing Technical Consultant
Urgent Online Help Temporary Staff Augmentation Services
Progent's temporary staff augmentation services allow businesses to respond to sudden increases in demand for network professionals without incurring the expense and delays associated with vetting and hiring experienced technical help and without adding to your permanent head count.
Conti ransomware hot line Consultants
Engineer Sodinokibi ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the spread of an active ransomware attack. Call 800-462-8800
Technology Professional Wi-Fi access point patch management
24/7/365 Endpoint patch management Technology Professional
Progent's managed services for software/firmware update management provide businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers and scanners, infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like sensors and robotics.
Remote Technology Consulting Antispam
24 Hour Antispam Setup and Support
E-Mail Guard by Postini offers constantly updated spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and service firm. If your company is too small to purchase for a regular Postini license, you can still get access to Postini's Perimeter Management services through Progent's E-Mail Guard antispam and anti-virus service program. Progent's expert email protection consultants can show you how to create an email defense plan that includes spam filtering and virus defense products and policies.
ASP.NET Development Firms
24-7 DotNET Framework Expert Development
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or modernize .NET applications rapidly and at low cost.
Online Wireless Site Survey Specialist
Setup and Support Online Wireless Site Survey
Progent's Wi-Fi site survey services make it easy to design, install and troubleshoot a Wi-Fi network optimized for your facilities, providing you a wireless solution that delivers the reception, speed, density, Quality of Service, data protection, and hand-off ability your business needs. Wireless survey services from Progent include online predictive modeling for designing a Wi-Fi network and on-premises site survey services for confirming, tuning, and debugging an operational Wi-Fi LAN.
Best Remote Consulting Citrix VHD desktops
Citrix VM desktops Online Technical Support
For desktop and application virtualization, Progent can provide the support of a Citrix XenDesktop consultant who can assist your company to plan a XenDesktop environment that improves the business impact of your IT network; configure XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your older desktop virtualization software to current versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also instruct your network managers to follow industry leading practices to manage XenDesktop efficiently.
Information Technology Consulting Firms Tennessee
Nevada Network Consultants
Progent's Technical Response Center (TRC) provides affordable national extended hours remote assistance for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support engineers provide 24x7 telephone support and online direct network access to troubleshoot and resolve technical problems quickly and affordably.
24x7x365 Automatic Network Infrastructure Mapping Support and Setup
Troubleshooting Network Troubleshooting
ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks.
