Besides providing rapid access to high-level IT consultants and subject matter experts to help Harrisburg, Pennsylvania businesses with discrete IT problems or longer-term projects, Progent offers temporary staff augmentation to deal with more broadly defined assistance like desktop help, IT administration, and Call Center services. Short-term staffing makes it possible for businesses to deal with anticipated or surprise peaks in the need for IT services, which may result from situations like mergers and acquisitions, site moves, technology migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or regulatory mandates. Temporary IT staff augmentation can also cover voids resulting from the absence of in-house staff members due to scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staffing Services
Progent's temporary staff augmentation services offer businesses the ability to respond to surges in demand for network personnel without dealing with the expense and delays that come with reviewing and hiring reliable IT personnel and without the risk of increasing your in-house staff size.
Important aspects of Progent's short-term supplemental staffing services include:
Progent's Co-managed Center Service
- Rapid access to seasoned network pros
- Simple engagement, cessation, and re-engagement of services
- Transparent extension of your full-time network support staff
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved fast
- Strong working relationship with a top-level, full-spectrum resource for network support
Progent's co-managed Call Center service is a specialized on-going staff expansion option that enables IT organizations to divide the work of Call Center support transparently between their full-time IT staff and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk service is a joint support solution powered by the industry's leading group professional services platform for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's industry certifications.
Progent's Areas of Expertise for Harrisburg, Pennsylvania Organizations
Progent's nationwide team of certified consultants and technical experts can deliver Harrisburg, Pennsylvania organizations a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for Harrisburg, Pennsylvania Businesses
To find out more about Progent's temporary staff augmentation services for Harrisburg, Pennsylvania businesses, call 800-993-9400 or visit Contact Progent.