Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to help Hartford, Connecticut businesses with discrete technical issues or longer-term initiatives, Progent offers short-term staff augmentation to deal with more broadly defined assistance like desktop help, network management, and Call Center services. On-demand staffing can help businesses to deal with expected or unexpected peaks in demand for network services, which may result from situations such as mergers and acquisitions, data center relocation, technology migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory changes. Short-term staffing can also fill voids left by the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Short-Term Staff Augmentation Program
Progent's temporary supplemental staffing services give businesses the versatility to respond to surges in demand for network personnel without being saddled with the expense and delays associated with reviewing and hiring reliable IT personnel and without the risk of increasing your permanent staff size.
Key features of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Service
- Fast availability of seasoned network pros
- Easy initiation, cessation, and resumption of services
- Seamless augmentation of your full-time IT staff
- Full documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
- Strong working relationship with a world-class, full-service resource for network expertise
Progent's shared Help Desk program is a proven flexible staff augmentation option that enables IT groups to divide the work of Help Desk Call Center support seamlessly between their internal network staff and Progent's nationwide team of IT support specialists. Acting as a seamless supplement of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative service solution powered by the industry's leading shared PSA platform for managing, service requests, ticketing, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Hartford, Connecticut Organizations
Progent's veteran roster of certified consultants can provide Hartford, Connecticut organizations a broad range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staffing Services for Hartford, Connecticut Companies
To find out more details about Progent's short-term staffing services for Hartford, Connecticut companies, call 800-993-9400 or visit Contact Progent.