For business computer networks located within the state of Hawaii, Progent's Microsoft and Cisco qualified engineers can deliver remote phone assistance and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has developed enterprise-grade expertise, sophisticated utilities, and support knowledge bases to identify and resolve computer network problems without the cost and time delays normally associated with in-person technical service visits.
If your Hawaii organization is situated outside of the larger urban areas such as Honolulu, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís group of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a broad range of clients. This means you get not only the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to deliver efficient network solutions.
The Progent Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento can be used for testing mission-critical applications, creating efficient system upgrade procedures, assessing and optimizing performance, planning or validating business continuity solutions, mitigating compatibility issues, and building training systems for new technologies. For Progent customers without sufficient internal resources to assemble effective pilot environments, Progent's Test and Training Lab cuts capital costs and technical risk and helps keep critical network projects on schedule.
ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out about Progent's ProSight family of managed IT services for small and mid-size businesses.
NetApp MetroCluster Disaster Discovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles apart. Progent can provide access to a NetApp MetroCluster expert who can help your business to design, configure, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster environment by providing guidance with procedures like assigning disk pools, determining aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a TCP/IP configuration replication network, and testing your MetroCluster disaster recovery system to prove adherence with industry standards and government requirements.
Online Training Classes for Popular Desktop Apps
Progent offers live online training for a range of productivity applications. Progent's Webinar training covers topics such as Microsoft Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro development, PowerPoint co-editing, Outlook security, Microsoft Office Access programming, Microsoft Dynamics GP migration, and Windows 10 management. Live online education offers the advantages of traditional classroom seminars, such as instant communication between clients and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the availability of multiple workers.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention consultants and data leakage protection consultants can help you to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of sensitive or unauthorized information or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and stay compliant with industry privacy standards and regulatory mandates like HIPAA and Sarbanes-Oxley. Learn about Progent's entire ProSight line of value-priced network management outsourcing services for small and medium-size businesses.
Apple iPhone Integration
Progent's iPhone and iPad integration consultants can provide affordable remote assistance to help your business to design, deploy, and troubleshoot any aspect of your iOS and Windows integration solution and is available for quick jobs to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale projects on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or support a highly available, secure and scalable network infrastructure that aligns with your computing model. Progent also offers online and onsite training for individuals or groups to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that maximizes the business value of your information network.
Microsoft Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 support experts can assist you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, create pilot systems and migration plans, tune your network for local, multi-site, private or public cloud-based, and partial-cloud environments, educate your IT management, team, develop a corporate-wide security plan, streamline network management, help with creating applications, and build and validate a disaster recovery/business continuity plan. If your organization is thinking about upgrading from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to assess the value of Windows Server 2016 for your environment and design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid deployment model.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown ever more complex. In addition, most small business networks integrate software and hardware from many different suppliers. This makes computer integration and support increasingly challenging. It is impossible for even the most talented individual to have in-depth familiarity in all aspects of computer technology, or extensive practical experience in the enormous range of brands, versions, and updates that small businesses include in their information systems. Progent utilizes a collaborative approach to computer support and relies on application specialists to bring in-depth knowledge when needed to fix the most intractable problems efficiently, at the lowest cost to your company.
ProSight WAN Watch Infrastructure Monitoring and Management
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance bottlenecks. Learn more about the complete ProSight portfolio of value-priced network monitoring and management services for small and medium-size organizations.
SharePoint Server Help
Progent's Microsoft-authorized SharePoint Server 2013 specialists, Microsoft SharePoint 2010 engineers and Office SharePoint Server 2007 consultants can show you how to rationalize the economic justification for implementing the latest release of Microsoft SharePoint, consult with you on the appropriate version of Microsoft SharePoint Server for your circumstances, provide setup and integration services, help you to set up MS SQL Server as a back-end database, optimize your network integrity, integrate your standard and custom application software to operate with SharePoint Server, develop a comprehensive security plan that incorporates portal solutions, and deliver maintenance and Contact Center services.
Microsoft Office 365 Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid networks that combine Office 365 Exchange Online and local installations of Exchange. This allows you to have some mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any phase of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver occasional support to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on time and on budget. To learn more about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.
Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide advanced remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that range from small or midsize companies and campus networks to giant data centers and ISPs. Progent can show you how to implement Cisco's rapidly evolving switching technology to achieve the performance, scale, resilience, virtualization support, security and manageability needed by your business. To learn about Progent's support for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. To find out about Progent's consulting and support services for Cisco's Nexus Series of switches, refer to Cisco Nexus switch consulting and support services. To learn about Progent's support for Meraki switches, visit Meraki switches consulting and troubleshooting services.
PC and Mobile Device Centralized Administration Support
Progent can provide Configuration Manager 2016 cloud integration, Microsoft System Center 2012 Configuration Manager planning and installation and Microsoft Intune consulting to consolidate and simplify the management of your PCs and Cloud-connected mobile devices. Progent can help you to upgrade efficiently to SCCM 2016 from an older device management platform or help you to modify your current SCCM 2016 environment to accommodate your changing IT needs.
Talk to a Progent Computer Support Expert
To learn how to access a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Online Network Support.