Enlarging your remote workforce can have a major effect on IT architecture, security, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Hayward company to pick the right technologies and follow leading practices in creating and maintaining a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from as-needed guidance for getting you over occasional IT bottlenecks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can help Hayward, California organizations to succeed with any facet of creating a high-performing work-from-home ecosystem by providing infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, cloud integration, helpdesk augmentation, data security, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Integrating the physical and software infrastructure required to support a remote workforce can be particularly challenging if you must accommodate a mix of worker-owned hardware such as desktop computers and laptops, routers, and Wi-Fi appliances from different manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering online help for both legacy and current IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for making necessary upgrades. Support services offered by Progent to help you to implement a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to create a safe tunnel for authorized at-home employees to access IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can assist your company to configure and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's popular AnyConnect software for secure VPN tunneling for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow an at-home worker to view and interact with a remote computer's desktop. This technology gives IT managers significant control over the digital ecosystem of at-home employees and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, local wireless networks, and firewall services. Progent can provide expert remote support for setting up home routers from a range of manufacturers. See router configuration support from Cisco-certified experts.
  • Home Wireless networks, typically supporting the whole family and visitors, are frequently utilized by telecommuters to access their Internet router for work. This can create performance as well as security problems. Progent can help you to resolve these issues by providing services like Aironet integration consulting, Cisco Meraki wireless installation expertise, and Ubiquiti Unifi wireless access point integration assistance.
  • Internet access methods impact the performance and availability of connections between telecommuters and the corporate network. Mission-critical processes may require backup Internet connections in case the normal connection fails. Progent can provide guidance for selecting service providers, picking appropriate service bundles, and integrating high-availability Internet connections. See Internet connectivity solutions.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient telecommuter solution for your Hayward, California organization, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::


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    Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are vital to preserving the health of your network and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of any size can afford a degree of network stability that was previously reserved for large enterprises. Progent can provide several RMM options delivered as economical service packages designed to help your company to identify and fix a an array of IT network problems before they can disrupt your business.

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    Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX firewalls to help you with maintenance and Progent can also help you assess whether to move up to the latest firewall technology from Cisco. Progent's Cisco technology experts can help your company design and carry out a smooth migration to Cisco ASA 5500-X Series firewalls following leading practices.

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    System Center Configuration Manager automates software deployment at scale, centralizes compliance settings management, inventories network resources, guards against company data leakage, performs health reporting, allows safe end-user self service, and delivers a common point of control for managing mixed-OS networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can assist your organization with any facet of designing, installing, operating and troubleshooting a System Center Configuration Manager solution for on-premises, cloud, or hybrid environments.

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    Progent can assist small companies to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT management and lower equipment investments. Azure offers a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and network infrastructure and make sure you sidestep the common errors small organizations make when migrating to the cloud. Progent can show you how to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Google Android smartphones and tablets.

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    Windows Server Essentials is a value-priced, entry-level platform that enables small organizations to make the move from the traditional physical in-house datacenter to the modern hybrid computing paradigm that combines local and virtualized cloud-hosted software and infrastructure. Progent's consultants can provide budget-friendly online consulting and technical support services for Windows Server Essentials. Progent can assist you to determine the potential productivity and cost benefits of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud design for your computing ecosystem. Progent can provide comprehensive project management so you can design and execute a smooth move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting, troubleshooting, and customized training.

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