Expanding your at-home workforce can have a major effect on network architecture, security, and corporate processes. Progent has two decades of background assisting SMBs to design, deploy, administer, tune, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Anaheim organization to select the right technologies and follow best practices in building and operating a safe virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide services that go from as-needed expertise for getting you over challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Anaheim, California companies to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A sudden, enterprise-wide switchover to a telecommuter workforce, which could be the result of a pandemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Call Center with Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center support services leverage Progent's nationwide network of online IT support specialists along with world-class ticketing and follow-up software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of remote Level 1 PC support from service requests through trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or edit the status of their active trouble tickets, enter information, and append screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 support experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables you to augment your existing Call Center staff by sharing responsibilities for Call Desk support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution utilizing the leading PSA platform for handling help requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. For information about how Progent's Help Desk Supplementation Services can enable your company to provide best-in-class technical support to your at-home workforce, go to Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home solution for your Anaheim, California company, phone 1-800-993-9400 or refer to Contact Progent.