Expanding your telecommuter workforce can have a major impact on IT architecture, security/compliance, and corporate processes. Progent has two decades of experience helping SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Cheyenne organization to select the appropriate tools and adhere to best practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent offers services ranging from as-needed guidance for helping you over challenging technical roadblocks to comprehensive project management to help you successfully complete mission-critical tasks.

Progent's consultants can assist Cheyenne, Wyoming companies to succeed with any facet of creating a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Teleworkers
An emergency, company-wide changeover to a from-home business model, which might be motivated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses to outsource or supplement their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services utilize Progent's nationwide team of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from help requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables from-home workers to track or update their active tickets, enter details, and upload screen captures and relevant files. Support services are delivered at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to deal with advanced problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to augment your existing Help Desk organization by splitting delivery of Support Desk support services seamlessly between your regular IT support staff and Progent's extensive pool of desktop support technicians and subject matter experts. Progent's co-managed Call Center service uses a collective support model based on the leading professional services automation (PSA) tool for managing help requests and ticketing, establishing ownership, monitoring progress, and generating reports. For details about how Progent's Support Desk Supplementation Services can help your business to deliver best-in-class desktop support to your telecommuters, refer to Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining a productive telecommuter solution for your Cheyenne, Wyoming organization, call 1-800-993-9400 or visit Contact Progent.