Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Florianópolis organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.

Progent can assist Florianópolis, Santa Catarina organizations to with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their current trouble tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service allows you to augment your current Call Desk organization by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Florianópolis, Santa Catarina company, call 1-800-993-9400 or refer to Contact Progent.