Expanding your remote workforce may have a major effect on network architecture, security, and corporate culture. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Florianópolis organization to select the right technologies and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Florianópolis, Santa Catarina businesses to with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active tickets, add details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your at-home employees, see Progent's Call Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Florianópolis, Santa Catarina company, call 1-800-993-9400 or refer to Contact Progent.