Florianópolis At Home Workforce Integration Consulting
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your at-home workforce may have a major impact on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that incorporate at-home workers. Progent can assist your Florianópolis organization to pick the appropriate technologies and follow best practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past challenging IT roadblocks to full project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Florianópolis, Santa Catarina organizations to with any aspect of creating a high-performing work-from-home environment by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, cybersecurity, data protection solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
An emergency, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Call Center. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to offer an economical, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 PC support from initial help requests to trouble ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or update the status of their current trouble tickets, enter information, and upload screenshots or attachments. Technical support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. To learn more, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service allows you to augment your current Call Desk organization by splitting responsibilities for Help Desk support transparently between your in-house support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk service uses a co-sourcing support solution based on the number one professional services automation platform for managing help requests and ticketing, assigning ownership, monitoring progress, and generating management reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class IT support to your from-home workers, see Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and maintaining an efficient work-from-home solution for your Florianópolis, Santa Catarina company, call
An index of content::
Windows 2019 IT Services
Microsoft Consulting Services Windows Server 2012 R2
The sophistication and connectivity requirements of Microsoft Windows Servers requires a network consulting firm with practical expertise and broad knowledge in planning and integrating cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2008 and Windows Server 2003 to align closely with your business objectives. Progent's IT services can assist you with planning, installing, managing, and troubleshooting Windows Server systems that maximize the business value of your computer network. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
Flexential Tampa Colocation Center Engineer
Urgent Flexential Data Center Tampa Consultancy
Progent utilizes the Flexential Tampa data center mainly to deliver private cloud hosting services. Progent has a team of network consultants located in the Tampa area, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware professionals, and senior DRBC planning consultants. Progent can also help your business to design and execute a move to the Flexential data center by providing services like designing solution configuration, recommending hardware components, system configuration and validation, troubleshooting, streamlining online management, and training your network staff.
Internal Network Security Scan Specialists
Security Scan Consultants
Progent provides small businesses a pair of ultra-affordable security evaluation scanning packages that include, for a preset fee, remotely administered scans of your network security profile which are evaluated by expert security specialists who assess the data collected by the remote scan, deliver unbiased evaluations of your current security vulnerability, and offer suggestions for improvements. Progent has developed two complementary network security evaluation packages for external and internal security scanning that are priced to meet the restricted budgets of small businesses while offering enterprise-class evaluations of your network's vulnerability to attack.
64-bit Migration Consultancy
64-bit Computing Professional
Progent's Microsoft-certified consultants can help your organization to enhance your servers or desktops from 32 bits to 64 bits. Progent can assist you to calculate the risks and benefits of upgrading to 64-bit computing, design an efficient migration strategy that reduces business disruptions, and deliver inexpensive, professional remote help to aid your company to configure 64-bit operating systems and applications on your current computers.
Network Architecture Onsite Support
Remote Branch Office IT Consulting
For enterprises with branches in or any region served by Progent's engineers, Progent's Microsoft-Premier network support professionals and authorized Cisco system consultants offer a range of IT support services such as project planning, Sarbanes Oxley compliance, site relocations, corporate security, network design, on-site or remote emergency support, and technical support for co-location hosting environments. A Progent network architect can help you design a multi-office information system that makes smart use of colocation services and Internet hosting sites. Progent's Microsoft Certified consultants can help major corporations plan, integrate and support major rollouts of the latest versions of Microsoft products such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progent's Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.
Microsoft Azure enterprise hybrid cloud solutions Consult
Microsoft Azure hybrid cloud integration Professionals
Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Windows Server 2000 Upgrade Help
Urgent Microsoft Windows 2000 Onsite Technical Support
Progent's certified Windows 2000 Server experts offer computer help and IT consulting services for the entire family of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and troubleshooting offerings include system design, installation, project management, local and remote technical support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
24 Hour Small Business Network Consultant
Small Office Consulting Services
If you have a small business network with 10 to 50 desktop clients, Progent's computer outsourcing services save your company from over-reliance on single independent service provider while giving you affordable and reliable access to enterprise-class network support. By providing IT consulting service when you need it, providing specialized expertise for critical applications, delivering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives you an affordable way for optimizing the business value of your small business information system. Progent is the smart way for small businesses to build and support a reliable and safe IT system and to benefit from fast access to the skilled consulting ordinarily restricted to enterprises who are able to support a large in-house IT organization.
wireless IP phone integration Network Engineer
Wireless AP Support and Integration
Progent's Cisco-certified wireless technology consulting experts can assist you to deploy, manage, and debug Cisco Wi-Fi devices such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Onsite Technical Support SCCM 2016 Planning
Engineer SCCM 2016 Device Management
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, simplifies compliance settings control, inventories network assets, guards against corporate data leakage, provides network health reporting, allows secure end-user self service, and delivers a common point of control for administering multi-operating system ecosystems running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.
Help and Support SharePoint Portal Server
Office SharePoint Server 2010 Support and Help
Progent's Microsoft-authorized consultants can help you rationalize the economic case for deploying Microsoft SharePoint Server 2007, advise you on the most appropriate version of Microsoft SharePoint Server for your application, offer configuration and deployment services, assist you to install Microsoft SQL Server as a supporting database, optimize your network integrity, integrate your off-the-shelf and custom application programs to work with SharePoint 2007, design a company-wide security strategy that incorporates portal technology, and provide maintenance and Help Desk services.
CCIE Expert Certified Small Business APs Remote Consulting
Emergency Small Business WAP571 Technology Consulting Services
Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to configure, administer, and troubleshoot Cisco Small Business Wireless APs.
IP address management Professionals
Open Now Consulting ProSight IT asset documentation management
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it.
Contract Programmer Microsoft 365 Project
Microsoft Project Workflow Class
Progent's Microsoft consultants offer advanced expertise in implementing, managing and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help organizations of all sizes to get all the benefits of this powerful platform. Support services available from Progent include system planning, installation and upgrades, setting up safe collaboration among onsite and offsite users, network infrastructure optimization, and specialized online training classes.
CIO Troubleshooting
24x7 IT Services CIO
Progent can provide small companies with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer long-term direction to help you integrate appropriate IT products to improve business processes so they match more closely with your corporate goals. Your company can create and implement a well conceived IT strategy without absorbing the expense of a full-time senior IT executive.
Remote Working Consultant
Helpdesk for Telecommuters Support Services
Progent has two decades of experience assisting small and mid-size businesses to plan, implement, optimize, manage, and debug IT networks that incorporate telecommuters.
24 Hour Integration Offsite Workforce
Work from Home Solutions Network Consultant
Progent has two decades of background assisting small and mid-size businesses to design, implement, optimize, manage, and debug computer networks that support at-home workers.
Top Service Database Outsourcing
Computer Consultant Service Reports
Progent uses a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The discipline of documenting and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
SQL Server 2016 and Hyper-V Integration Services
SQL Server 2016 Troubleshooting
SQL Server 2016 introduces significant enhancements in performance, scale, security and compliance, uptime, BOYD integration, and integrated BI. New features include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Jason support, Row-level Security, Mobile Report Publisher, and centralized management of on-premises and cloud-resident resources. Progent's Microsoft-certified consulting team can deliver online and on-premises support to assist businesses of all sizes to deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Lync or Skype for Business, and SCOM.
Microsoft SQL Consultants
Microsoft SQL Professional
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that opens the door to the fast development of a new generation of high-end applications that can give your business a significant competitive edge. SQL Server provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, ensures you success in designing, installing and supporting Microsoft SQL Server solutions that are seamlessly connected with other applications powered Microsoft's .NET environment.
Network Consultant Ekahau Wi-Fi RF Coverage Maps
Ekahau Wi-Fi Network Management Professional
Progent's Ekahau-certified Wi-Fi consultants can assist your business to design, implement, enhance, manage and debug a Wi-Fi solution optimized for your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF signal measurement.
Supplemental Help Desk Cost Savings Online Support Services
Co-managed Support Desk Costs Professional
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to reduce costs and increase productivity.
Windows Server 2022 Container Image Online Technical Support
Windows Server 2022 and SCVMM Network Consultants
Progent's certified Windows Server 2022 consultants can assist your company to design and carry out an efficient migration to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Sun Solaris Onsite Technical Support
Solaris Professionals
If your business computer system mixes Sun Solaris technology with MS Windows, Progent can show you how to incorporate your servers into a unified network that permits all your operating systems to run side by side for simple management, transparent dataflow, high dependability, enhanced throughput, and tight security. Progent's Sun Solaris and Windows integration assistance offerings feature network infrastructure configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online technical help and troubleshooting, on-site technical support, and Help Desk Call Center services.
Windows Server 2019 Live Migration Technology Consulting
Windows Server 2019 Hyper-V Online Support Services
Progent's certified Windows Server 2019 experts can help your organization to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, manageability, Hyper-V virtualization, security and compliance, hybrid local/cloud integration, availability, and Linux support.
Microsoft Certified Windows Server 2016 Hybrid Solutions Consultant Services
Specialist Windows Server 2016 Security and Compliance
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to help businesses of any size to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.
Best Coder Power BI Desktop
Integration Companies Power BI Data Prep
Progent's Power BI consultants can assist you to plan, install, maintain, enhance or troubleshoot your Power BI environment. Progent's database experts can assist you to prepare your target data for Power BI reports and dashboards. Progent can help you implement and manage an onsite, cloud based, or hybrid network model for Power BI.
Emergency Activesync Specialist
Configuration Smartphone
Progent's consultants provide expertise in a variety of disciplines related to mobile connectivity including network infrastructure, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified professionals can save your business work and expense by using their wireless expertise to show you how to select and configure wireless networking technologies that fit the needs of your company. Progent can also optimize your network architecture so that mobile data devices work better.
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