Florianópolis Work at Home Employees Solutions Advisor
Call Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major effect on network architecture, security, and corporate culture. Progent has two decades of background assisting SMBs to design, configure, manage, tune, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Florianópolis organization to select the right technologies and follow best practices in creating and operating a safe virtual ecosystem for telecommuters that facilitates teamwork and returns maximum value. Progent offers services ranging from on demand guidance for getting you over challenging IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.
Progent's consultants can help Florianópolis, Santa Catarina businesses to with any facet of building a high-performing work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Remote Workers
A rapid, company-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a well-staffed internal Help Desk. Progent's Help Desk services allow businesses of any size to outsource or augment their Call Desk with Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 PC technical support from service requests through ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows telecommuters to track or update their active tickets, add details, and upload screen captures or relevant files. Support services are delivered at a significant discount off Progent's normal Level 1 technical support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your company to augment your existing Support Desk team by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model based on the leading professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your business to provide best-in-class IT support to your at-home employees, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Florianópolis, Santa Catarina company, call
An index of content::
24-7 Data center Monitoring On-site Support
Datacenter Monitoring Engineer
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes advanced remote or on-premises consulting services for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite troubleshooting to help you to remediate critical issues detected by SCOM 2012.
Cisco Certified Experts 24x7 HelpDesk Consulting
24x7 Call Center Remote Troubleshooting
The Help Desk service delivery structure adopted by Progent's Technical Response Center offers small organizations an affordable alternative to reliance on freelance consultants by offering broad expertise shared by numerous engineering groups, optional 24x7 access to urgent help, escalation capability to top-level engineers for handling the most complex issues, support consistency and dependability, quick follow through overseen by veteran IT service administrators, a choice of convenient techniques for initiating support tasks, plus excellent progress visibility made possible by trouble ticket updates and accessible through a web portal.
SQL 2008 Online Support
MS SQL Server 2008 Remote Consulting
Progent's Microsoft-Premier SQL Server engineers offer a range of support services to help small and midsize businesses to design, install, manage, and troubleshoot Microsoft SQL Server 2008 solutions in order to get the maximum competitive advantage from Microsoft's state-of-the-art database management technology. In addition, Progent can provide help with system infrastructure, enterprise-wide security, and custom software programming to increase the business benefit of your SQL Server 2008 investment.
Windows Server 2016 Security and Compliance Troubleshooting
Windows Server 2016 Multi-domain clusters Technology Consulting Services
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.
24-7 Telecommuter Helpdesk Specialist
Teleworker Helpdesk Services Remote Technical Support
Progent offers small and mid-size companies overflow or fully outsourced Help Desk support services for at-home employees.
MCSE Expert Certified Word 2019 Information Technology Outsourcing Companies
Providers Outlook 2016
Progent's certified Microsoft Office and Microsoft 365 consultants can help businesses of any size to integrate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a seamless solution that offers quick return on investment and enables better business results. Progent can help your company to integrate Microsoft Office or Microsoft 365 applications with one another and with additional core Microsoft platforms such as SharePoint, Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to fix compatibility problems with various versions of Microsoft Office desktop and can provide customized online instruction to individuals and teams.
IT Consultant SQL Server 2017 Database Migration
SQL Server 2017 Backup Integration Support
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business advantages of upgrading to SQL Server 2017 and can help your organization to design and carry out an efficient migration of your databases and applications to any deployment model including onsite, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support services ranging from on-demand design review or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on time and within budget.
Windows 10 Compatibility Testing Computer Specialist
Windows 10 Upgrade Engineer
Progent's Microsoft-certified consulting experts can assist organizations of any size to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Remote and on-premises assessment and migration support for Windows 10 available from Progent's experts include ROI analysis, project management, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker connectivity, data and identity security, automated deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for network management staff and end users, and post-migration technical help.
Part-Time CIO Setup and Support
CIO Support
Progent can supply small businesses with an information management professional who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business processes so they match more closely with your corporate objectives. Your business can create and install a well conceived IT strategy without absorbing the cost of a full-time Chief Information Officer.
Mandrake Linux Services
Suse Linux Support and Help
Progent's Linux consulting experts provide small businesses and software developers support for administering and supporting Linux computers that coexist with Microsoft-based technology. Progent offers your business access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This wide range of experience provides you with an easy single source to show you how to create and manage a protected and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by integrating MS Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Exchange Server 2019 Consultant Services
Microsoft Experts Exchange 2019 Hybrid Integation Support and Help
Progent can help you in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 for hosting Exchange; planning high availability (HA) architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; configuring hardware load balancing (HLB); setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Integration Monitoring and Reporting
Operations Manager Technical Consultant
Progent's Microsoft-certified consultants have more than a decade of experience planning, deploying, enhancing and troubleshooting SCOM environments and can provide organizations of any size expert online or onsite consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and both Microsoft and third-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.
Helpdesk Services IT Consulting
Service Desk Support Consultants
Progent’s Shared Call Center service allows your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Services ProSight VM Hosting
Engineer ProSight Virtual Hosting
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center facility, and the support expertise of Progent's Microsoft-certified consulting team to provide small and midsize companies with a comprehensive information technology outsourcing alternative that improves network dependability and protection, reduces management hassle, and cuts costs. With Progent's Private Cloud Hosting, a smaller company can have each of its software platforms and critical business application servers supported within a safe and fault tolerant facility on a high-performance, high-availability virtual server set up and supported by Progent's network support professionals.
Online Support Services wireless VoIP phone integration
Wi-Fi IP phone integration Computer Consultant
Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide online and onsite assistance to help you create and administer a Cisco wireless VoIP phone deployment by delivering integration services that can range from troubleshooting the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.
Technology Professional Enterprise Project Management
Project Management Consultancy
For advanced project management support, Progent offers the services of senior IT professionals with years of experience in IT management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise clients adhere to leading practices to ensure that strategic projects are successfully completed on schedule and on budget.
Professionals ISSAP Certified Security Architecture
ISSAP Certified Cybersecurity Architecture Consultants
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP Certification through thorough examination and significant experience with information security design. ISSAP consultants have comprehensive understanding of access control systems and methodologies, phone system and network security, cryptography, requirements analysis, BCP and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can help your business with all phases of secure network architecture.
Professional Windows Server 2012R2
Windows Server 2012R2 Server Manager Setup and Support
Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, create pilot environments and migration strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT management team, develop a corporate-wide security plan, automate network management, help with application development, and generate and test a disaster recovery/business continuity plan.
ProSight Remote Desktop Management Technical Consultant
ProSight Remote Server Management Online Technical Support
ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can impact your business.
Internet Security and Acceleration Server Network Consulting
24/7/365 Remote Support Services Microsoft Firewall
Progent's certified ISA Server consultants have extensive backgrounds developing Microsoft-based security designs for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company design and implement an installation of ISA Server 2004 that supports your information protection needs without restricting your productivity.
Integration Support Microsoft GP/Great Plains
Dynamics GP/Great Plains Features IT Services
Progent can help you prepare and execute an efficient migration to Dynamics GP/Great Plains so that you retain your information, improve your protection, modernize your analytics, take full advantage of Microsoft Office integration, and reduce business interruption by designing and executing a sensible migration plan. Progent can also help educate new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and business analytics by providing Crystal Reports help, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP/Great Plains.
Altaro O365 Backup Technical Support
Altaro O365 SharePoint Backup Outsourcing
Progent is an Altaro partner and can design and manage a deployment of Altaro Office 365 Backup to back up and restore your M365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
SBS 2011 Support and Setup
IT Consultant Small Business Server 2011
Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a powerful but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET functions included with Small Business Server 2011 requires an IT consultant with hands-on expertise and extensive knowledge in planning and building cohesive and comprehensive information technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and troubleshooting IT environments based on the SBS line of servers and applications.
24 Hour Meraki MR53 Access Point Online Support
Meraki MR66 Access Point Technical Support
Progent's Meraki Wi-Fi access point consultants offer online and onsite support services to assist organizations of all sizes to design, install, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their location or computing device.
Consultant Services macOS Remote
Professional Mac Remote
Progent provides national online help and troubleshooting services for businesses that run Apple macOS and OS X networks or whose information systems include a mix of Apple Mac and Microsoft Windows technology. Progent's engineers offer Apple macOS and OS X users a variety of IT services such as desktop support, upgrading to the most recent edition of macOS from other earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with Apple iPhone and Apple iPad integration and management, or migrating to iCloud services. Remote network consulting offers optimum leverage for your information technology budget by preserving user efficiency and shortening the time charged for network repair services. Advanced remote access technology and experienced technicians and engineers combine to enable Progent to solve the majority of IT issues without wasting time and expense by traveling to your location. In the vast majority of cases your IT problems can be remediated by telephone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM certified security professionals to help you with the most challenging system problems.
Cisco Firepower 9300 Series Firewalls Onsite Technical Support
Cisco Firepower 4100 Series Firewalls Consulting Services
Cisco's Firepower NGFWs Firewalls deliver a major performance boost over Cisco's popular ASA 5500-X firewalls and offer unified management of modern security features such as application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and carry out an efficient upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally control IT environments that include branch offices, data centers, and cloud resources.
SCOM 2016 Consultant
System Center 2016 and Linux Integration Remote Support
Small to middle size businesses can now get all the benefits of Operations Manager and also have quick access to Progent’s Microsoft and Cisco Premier IT support experts. With Progent's economically priced network service packages, small and midsize businesses can choose a simple System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports System Center Operations Manager to offer small company networks enterprise-class reliability, security, and performance.
Microsoft Solutions Framework Project Methodology Computer Tech
Problem Escalation Through Teamwork Network Architect
Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the front lines of IT service, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for applying computer knowledge to fix real-world IT problems quickly.
Support and Help Windows 2003 Cluster
Microsoft Windows Server 2003 Cluster Technical Consultant
Progent offers Microsoft Windows Cluster Server support to help your company utilize high availability server clusters designed to provide 100% uptime. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, SQL Server Cluster, and Exchange Server Cluster. By showing you how too build zero-downtime clustered server solutions based on Microsoft Windows Server 2003 Cluster, Progent’s Premier Windows professionals make sure that your non-stop server clusters are set up to optimize the strategic value of your computer network.
Database Programming Troubleshooting
Support and Integration Crystal Reports
Progent’s expert software programmers, relational database architects, and program managers can help enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include fast access to veteran project managers for high-level planning and program co-ordination or Progent can assist clients plug expertise gaps by offering relational database architects and programmers skilled in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server consultants can help clients to incorporate SharePoint with additional applications like Microsoft SQL and Excel to build data-driven intranets and web portals. Progent also offers experience with multiple web development technologies and can help businesses to build, enhance, troubleshoot, or migrate web applications to utilize the latest advances in web technology.
Meraki Switch Upgrade Computer Consulting
24 Hour Meraki and Catalyst Switch Computer Consultants
Cisco's Meraki family of access and aggregation switches are designed for sites that go from branch offices to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote consulting expertise to assist your company to plan and deploy a productive network architecture based on Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management tools, set up policies to ensure compliance, create and validate a disaster preparedness plan, and resolve technical issues associated with any aspect of your Meraki ecosystem. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a cohesive networking solution.
Consultant Ransomware Cleanup
Ransomware Recovery Consultant
Progent offers expertise for security testing products including Microsoft Baseline Security Analyzer for running a set of programmed system testing scans to uncover potential security gaps. Progent has extensive experience with network analysis tools and can show you how to make sense of audit reports and react appropriately. Progent can show you how to build protection into your company processes, install scanning applications, plan and deploy a secure system architecture, and suggest policies to optimize the safety of your IT system. Progent's security consultants are available to help you configure a firewall, implement secure remote connectivity to email and data, and install virtual private network. Progent's certified security engineers can test the security of web-based software and can provide comprehensive information security assessments of company-wide security to validate your company's compliance with recognized international security standards including FISMA, PCI, and ISO.
Microsoft 365 AD Connect Technology Consulting Services
Outsourcing Microsoft 365 Single Sign On
Microsoft allows you to create seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have specific Exchange mailboxes located on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can help you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is carried out on time and on budget.
Urgent Network Support Outsourcing Technology Professional
24-7 Outsourcing Network Help Professional
Progent is structured to deliver comprehensive remote consulting for all major technologies associated with small company IT systems and allows you to outsource a variety of vital, as-needed support services including a part-time Chief Information Officer to offer senior-level IT design and negotiating skills, a Call Center for help desk services, proactive remote monitoring, spam and email-borne virus protection as a managed service, project management help for major projects such as site relocations orOS migrations, Cisco-certified experts for designing fast and robust infrastructure, security engineers to ensure data protection and compliance, disaster recovery experts to design and document business continuity plans, and software developers to write, enhance, or troubleshoot mission-critical application programs.
24x7 Specialist Ekahau Wi-Fi Site Survey and Design
24-Hour Ekahau On-premises Wi-Fi Site Survey Remote Support Services
Progent's Ekahau-certified Wi-Fi network design consultants can assist you to plan, deploy, enhance, manage and troubleshoot a Wi-Fi solution customized for your environment. Progent can provide remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for troubleshooting RF signal issues, and Ekahau Insights for monitoring the performance of multiple Wi-Fi networks.
Microsoft Certified SQL Server 2014 Virtual Machines Support Outsourcing
24-Hour SQL Server 2014 Azure Backup Integration
Microsoft SQL Server 2014 incorporates major enhancements in key areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates transparently with all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite services that include system design, configuration, administration, troubleshooting, and software development expertise to enable businesses of any size to achieve fast return from their SQL Server 2014 investment.
Consultant Prices IT Technical Support Company
Consultant Hourly Rate Computer Service
Progent's pricing model is to charge for online service and in-person help by the minute. As a result, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for fast solutions so you will not be tempted to permit less critical problems to fester.
Select Topic: