Enlarging your remote workforce can have a significant effect on network infrastructure, security, and company culture. Progent has two decades of background helping businesses of all sizes to design, configure, administer, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Manhattan Beach organization to pick the right technologies and follow best practices in building and operating a safe virtual ecosystem for teleworkers that promotes teamwork and returns top value. Progent can provide support services ranging from on demand guidance for helping you over occasional technical roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Manhattan Beach, California organizations to succeed with any facet of building a high-performing work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and centralized management.

Help Desk Services for At-Home Workers
A sudden, organization-wide transition to a teleworker workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk Call Center services leverage Progent's nationwide network of online IT support specialists combined with world-class ticketing and tracking technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 PC support from initial help requests through ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or update the status of their active trouble tickets, add information, and upload screenshots or relevant files. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. To find out more, go to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Augmentation Service enables your business to supplement your current Call Desk staff by sharing responsibilities for Support Desk support services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Help Desk Call Center service is based on a collaborative support model utilizing the leading professional services automation tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing management reports. To learn how Progent's Call Desk Augmentation Services can help your company to deliver best-in-class technical support to your at-home workforce, refer to Progent's Call Desk supplementation Services.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing a productive telecommuter solution for your Manhattan Beach, California company, phone 1-800-993-9400 or refer to Contact Progent.