Springfield Teleworkers Integration Support Services
Help Desk Call Center Solutions Consulting and Support Services
Enlarging your at-home workforce may have a significant effect on network architecture, security, and company workflows. Progent has 20 years of background helping small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Springfield company to pick the appropriate tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent offers services ranging from as-needed guidance for getting you past occasional IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Springfield, Illinois companies to with any aspect of building a high-performing remote work environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, cybersecurity, data protection solutions, and unified management.
Help Desk Support for Remote Workers
A fast, organization-wide changeover to a from-home business model, which might be activated by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of remote Level 1 desktop technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to track or update the status of their active tickets, enter details, and append screenshots or relevant files. Support services are delivered at a significant discount off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small companies.
- Progent's Help Desk Call Center Augmentation Service allows you to augment your existing Help Desk team by sharing responsibilities for Help Desk Call Center support services transparently between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution utilizing the number one professional services automation (PSA) platform for handling service requests and ticketing, establishing responsibility, monitoring progress, and producing reports. To find out how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your at-home workforce, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining an efficient work-from-home solution for your Springfield, Illinois business, phone
An index of content::
3800 Router Online Support
Network Engineer ISR G2 Routers
Cisco has designed an extensive product line of routers that includes appliances designed to provide the security, performance, and reliability demanded by organizations ranging from small offices to worldwide enterprises. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and network uptime. Progent can help you select and integrate Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you add new users, start new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, such as Cisco's 800 family of small business routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, CRS Carrier Routing System for core Networks, as well as legacy 2500 and 2700 Routers.
Microsoft SUS Technology Professional
Windows Server Update Services Professional
Microsoft WSUS allows network administrators to deploy and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, configuring user's computers, defining the Group Policy parameters, and making sure your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.
Windows Server 2022 Hybrid Integration Online Troubleshooting
Microsoft Windows Server 2022 Computer Consultant
Progent's Microsoft-certified Windows Server 2022 consultants can help your company to plan and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that combines cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
Juniper Junos Configuration Security Organization
24-7 Cybersecurity Tech Services Juniper Junos Management
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Immediate Infor SyteLine CloudSuite Database Tuning Specialists
Infor SyteLine CloudSuite Planning and Scheduling Specialists
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing, distribution and service companies to simplify complex supply chains and streamline critical business processes in order to bring products to market quickly and meet customer commitments dependably. Progent offers the expertise of an ERP specialist with more than two decades of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that spans from as-needed advice to end-to-end solution planning and project management. Sample services offered by Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and database administration.
Urgent Consult SUS
Consulting Services Microsoft SUS
Microsoft WSUS allows network managers to install and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT staff can completely and easily manage the installation of updates that are published via Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as planning the Microsoft Windows Server Update Services deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your system environment.
800 Series ISR Router IT Consultants
IOS XR Software Engineer
Cisco offers a full array of routers including routers built to deliver the security, performance, and reliability demanded by customers ranging from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and network availability. Progent can help you select and configure Cisco routers to establish a solid foundation for your IT system and to make it easy to grow as you add new users, start new offices, install new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by Cisco's IOS platform, such as Cisco's 800 family of small business routers, Cisco 1800 and 2800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, as well as legacy 3600 and 3700 Routers.
Co-managed Service Desk Consultant
Technical Support Services Virtual Help Desk
Progent's Shared Help Desk service allows your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Ubiquiti UniFi AP Consultants
Open Now Ubiquiti WiFi access point Consult
Ubiquiti's UniFi family of Wi-Fi products includes indoor and outdoor Wave 2 Wi-Fi access points, WiFi 6/6E and WiFi 7 APs, security gateway appliances, managed switches, IP phones, and cameras. Progent offers the expertise of seasoned wireless professionals who can help you to assess the benefits of Ubiquiti's UniFi products for your environment and help you to plan, install, manage, and maintain your UniFi ecosystem.
Microsoft 365 IDFix Technology Consulting
After Hours Microsoft 365 and iPhones Integration
Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes hosted at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help your organization with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on schedule and on budget.
Open Now Citrix Virtual Application Delivery Consultants
Integration Presentation Server
Progent's Citrix experts can assist your business to design, deploy, administer, and troubleshoot a virtual application delivery and management solution built on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to administer and maintain an off-site datacenter that features high uptime, enhanced security, and fast disaster recovery.
Exchange Server Upgrade Consultants
Professionals Exchange 2010 Migration
Progent's Microsoft-certified consulting experts can assist your organization to determine the value of Microsoft Exchange Server 2010 for your company and can help you to design and implement a smooth upgrade to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer quick payback by improving your workers' efficiency, cutting the cost of hardware and service, simplifying management, and integrating your key communications platforms.
CISA Certified Audit
Network Security Auditor CISA Certified
The Certified Information Systems Auditor accreditation is a prestigious qualification that indicates mastery in information system security auditing. Accredited by the American National Standards Institute, the CISA credential requires that candidates undergo a comprehensive test given by the ISACA international professional association. Progent offers the services of a CISA-Premier network security audit consultant able to assist companies in the fields of information systems audit services, information technology enforcement, systems and infrastructure lifecycle, information technology support, safeguarding of information resources, and business continuity planning.
Exchange 2013 Availability Engineer
Exchange Server 2013 Remote Troubleshooting
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers important innovations as well as a redesigned structure. These enhancements affect vital facets of IT including manageability, high availability (HA), compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable remote support and management services for Exchange Server 2013.
ProSight Email Guard AES Encryption Specialist
Cloud Protection for Email Consultant Services
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.
Network Consultants Office for Mac
24-7 Office for Mac Support and Help
Microsoft Mac Office allows Mac users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Macintosh experts can help you set up Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Mac users can access the new features in Word, Excel, PowerPoint and Entourage in order to share information and network resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows platforms and can support environments that mix Apple Macintosh with Windows systems with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows systems.
Top Quality Upgrade Consulting Exchange 2000 Upgrade
Microsoft Exchange Upgrade Specialist
Progent is one of the most qualified network consulting firms for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server support.
Windows 7 Help Desk Onsite Technical Support
24/7 Microsoft Certified Partner Windows 7 Backup and Restore Computer Consultant
Progent's Microsoft certified engineers can provide offsite and on-premises support services to help your company to manage, maintain, and troubleshoot PCs based on Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, backup and restore, online connectivity, mobile device integration, wireless network design, and 24x7 network monitoring and alerts.
Microsoft Azure hybrid cloud integration Specialist
Cisco and Microsoft Consulting Microsoft Azure hybrid cloud solutions
Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources as well as one or more cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Consulting Services ProSight Remote Managed IT Services
Network Infrastructure Monitoring Engineers
Progent's ProSight family of managed services are designed to provide businesses who maintain minimal internal network support staffs with affordable help from world-class management platforms and technical expertise. Benefits of Progent's ProSight line of managed IT services include fixed IT management expenses, smart automation of common administrative processes, ongoing adoption of the latest information technology, smooth transition from legacy technology to modern solutions, close alignment of information technology with strategic goals, access to veteran network experts, and allowing management to concentrate on business instead of fast-evolving computer technology.
CCIE Certified Integration Services Aironet Wave 2 Wi-Fi AP
Specialist Aironet 700 Access Point
Progent's Cisco certified Wi-Fi experts offer economical remote and on-premises support for both end-of-life and modern Wave 2 Aironet Wi-Fi APs and Progent can assist your business to design and maintain wireless solutions that incorporate indoor and outdoor/industrial Aironet access points.
Computer Consultant SharePoint 2013 Migration
SharePoint Designer 2013 Remote Consulting
Progent has been providing SharePoint consulting services since the first product was released more than 20 years ago, and Progent has the scope of IT know-how to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and select the most appropriate edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in specific tasks related to your SharePoint 2013 deployment.
Support and Setup Teleworker Services
Teleworker Online Support
Progent has 20 years of experience helping small and mid-size businesses to design, implement, optimize, manage, and debug computer networks that incorporate a remote workforce.
Specialist Exchange 2013 Voice Mail
Exchange 2013 SharePoint integration Specialist
Microsoft Exchange 2013 incorporates major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a revamped architecture. These enhancements favorably impact key IT areas including manageability, high availability (HA), security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you understand the possible business benefits of migrating to Microsoft Exchange 2013, design an efficient validation and deployment strategy, and educate your IT staff to manage your Exchange 2013 solution. Progent can also provide ongoing online consulting and support and management for Microsoft Exchange Server 2013.
Catalyst 802.11ax Access Point Integration Support
Integration Support Catalyst Wi-Fi 6 AP Configuration
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Access Point experts offer economical remote and onsite help for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Emergency Engineer Citrix virtual desktops
24-Hour Citrix Desktop Studio Help and Support
For desktop and application virtualization, Progent can provide the expertise of a Citrix-certified XenDesktop consultant who can assist your company to plan a XenDesktop environment that improves the business impact of your information network; configure XenDesktop software with your servers, user computers, and peripherals; migrate your existing virtual desktop software to the latest versions of XenDesktop; and deliver comprehensive online technical support. Progent can also train your IT staff to adhere to industry leading practices to maintain XenDesktop effectively.
CCIE Certified wireless IP phone integration Integration
wireless IP phone security Support
Cisco's wireless IP phones are hardened Wi-Fi handsets intended for workers who are mobile within office, hospitality, health-care or other venues where management requires portable phones that offer more control, data security and durability than is achievable with the Bring-Your-Own-Device style of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that IT teams set up and optimize many components of your wireless infrastructure including access points, routers, wireless LAN controllers, and call management software. Progent's Cisco-certified experts offer online and onsite support to help your organization build and maintain a Cisco wireless IP phone deployment by providing integration services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.
24x7 Symantec VelociRaptor Secure
24x7 Symantec Firewall Security Group
Progent's Symantec consultants can help you maintain discontinued Symantec firewall and VPN products such as the Symantec Raptor and Symantec VelociRaptor line or help you upgrade to more recent firewall solutions. Progent can also enable you to create and implement a comprehensive security strategy that can incorporate firewall/VPN appliances and utilities, outsourced security and virus defense services, system monitoring software, and formal policies and processes. Progent has the skill to be your single source for on-going technical help, administration, education, and security consulting.
CIO Integration
Computer Consultant CIO
Progent can provide small companies with an IT management expert who can act as a part-time CIO. This part-time CIO can provide long-term direction to help you deploy appropriate IT products to enhance business processes so they match better with your business objectives. Your business can develop and install a well conceived IT strategy without absorbing the expense of a full-time senior IT executive.
Best SentinelOne Ransomware Rollback Consultant
24 Hour SentinelOne Ransomware Protection Specialists
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management solution that includes AI software and expert services to provide comprehensive endpoint detection and response.
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