Progent offers several basic kinds of Contact Center services including Microsoft and Cisco Call Center Outsourcing Support Services, Virtual Helpdesk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft professionals offers your clients easy access to a reliable technical resource with extensive experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's concentration is on earning the support Helpdesk a respected image as a key contributor to company performance. Progent's goal is to fix rather than simply record problems.

Additional Topics of Interest

Windows 10 Business Store Portal IT Services
Houston Support Outsourcing for Windows 10 Migration

Progent's Microsoft-certified consultants can assist businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite evaluation and migration services for Windows 10 available from Progent's experts include ROI analysis, project supervision, application and driver compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated provisioning and management, network infrastructure optimization, Wi-Fi support, disaster recovery planning, custom training for IT support staff and users, and post-migration consulting support.

Engineer for NetApp MetroCluster Synchronous Replication
Services for NetApp MetroCluster Troubleshooting

NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with synchronous replication to deliver fast, zero data loss disaster recovery between sites that are up to 185 miles (300km) apart from each other. Progent's roster of veteran IT consultants can help you to plan, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by providing guidance with procedures like assigning shelf IDs, arranging plexes layout, setting up volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery solution to prove compliance with information assurance standards and government requirements.

Mac Connectivity On-site Support
iPad Network Consulting Services

Progent's Mac networking engineers can help you with a wide array of system foundation issues including system architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies such as Voice over IP and fast wireless connectivity. For business networks built solely on Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the experience and size to deal with the challenge of designing, configuring, and supporting a network infrastructure that is reliable, safe, efficient and aligned with your business goals. Progent can help you configure Appleís Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also give you access to certified professionals to support Cisco routers and switches.

Branch Office Integration
Branch Offices Support and Integration Phoenix, Arizona

Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to develop an unmatched ability for serving branch offices that need network help with the flexibility common to with small organizations but which offers effective client interaction, complete documentation, and compliance with enterprise IT protocols. If your corporation maintains a branch office located anywhere in California or any region served by Progent's engineers, Progent can provide a broad range of in-person and off-site network support services and system design assistance.

Microsoft Windows 8.1 Services
Windows 8.1 Remote Desktop Consulting Service Firm

Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to assist companies of any size to install, administer, and support IT systems that incorporate workstations, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project managers can help create test environments to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 deployment plans based on proven methodologies.

ProSight SSL management Consultancy
ProSight IT documentation management Consultants Alabama

ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it.

Engineers for Project Design Tuning
Consult for Project Requirements Definition

For enterprise project management support, Progent offers access to veteran IT experts with decades of background in technology management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to assist enterprise customers follow leading practices to ensure that major projects are completed on schedule and within budget.

ISA 2004 Server Consulting
Microsoft Expert Support Services for Internet Security and Acceleration Server

Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security solutions for information systems with many locations, remote workers, and mission-critical eCommerce applications. A Progent ISA Server engineer is ready to help your small company plan and implement a configuration of ISA Server 2004 that meets your information protection needs without restricting your productivity.

Fault Tolerant Mutli-location Network Online Help
Microsoft Certified Disaster Recovery Troubleshooting Dallas, TX

Progentís Disaster Recovery/Business Continuity (DR/BC) specialists have extensive backgrounds helping small businesses to reduce system downtime by offering cost-effective remote consulting for disaster recovery/business continuity planning, fault-tolerant IT architecture, data backup and restore systems, and non-disruptive system maintenance. Progentís business continuity consultants can help you to plan and validate an efficient business continuity plan that matches your business goals and IT budget. Progentís disaster recovery engineers can assist you to design, implement, and maintain resilient technologies such as non-stop Internet connectivity, virtualization, clustering, network load balancing, continual off-site backup, and multi-location data centers.

© 2002- 2019 Progent Corporation. All rights reserved.

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