Progent provides several essential kinds of Helpdesk services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your customers convenient access to a dependable technical resource with years of experience delivering phone support and remote access repair for IT systems based on Microsoft products. Progent's focus is on earning the support Helpdesk a respected reputation as a key contributor to company productivity. Progent's goal is to resolve and not merely report problems.


Additional Topics of Interest

On-site Technical Support for Automatic Network Diagrams
Top Ranked Automatic Network Topology Diagrams Specialists Kent, WA

ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance bottlenecks.

Exchange 2016 Security Online Consulting
Exchange 2016 eDiscovery Support and Help Fort Worth, TX

Progent can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including planning HA architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for high-availability client access services; designing, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Mid-sized Business Networking Organization
IT Consulting Group for Midsized Company in Turlock, CA

Progent provides network services for mid-size businesses with 100 to 250 system users. The mid-size company or office has traditionally been an overlooked segment of the market for network consulting services. The overhead and service access models of large third-party support firms make them too costly for the ordinary small business or small medium business (SMB), which usually has a modest IT budget with which to maintain an IT system whose complexity and capability are often comparable to the information systems of far larger companies. Progent's support delivery model, which takes full advantage of remote service, virtual office technology and 24x7 server monitoring, significantly reduces the network maintenance costs of an SMB while offering the small company with big-company support from certified, IT experts knowledgeable in a broad range of midsized business technologies. If your medium size organization or small business is searching for levels of network support needed by a mid-size office without budgeting enterprise costs, call Progent.

Branch Offices IT Consulting
Sales Office Setup and Support in Lexington-Fayette, KY

Years of experience delivering Microsoft expertise and Cisco network consulting has allowed Progent to build a unique ability for serving branch offices that require IT help with the flexibility common to with small organizations but which includes professional client interaction, thorough documentation, and compliance with enterprise IT protocols. If your corporation has a sales office situated anywhere in Northern California or any region served by Progent's consultants, Progent can offer a broad array of on-premises and on-line IT support services and network architecture assistance.

Contact Center Network Consultant
Online Help

Progent's Microsoft and Cisco authorized Consultants offer several ways to help medium-size and large companies create a cost-effective and successful in-house Network Support Help Desk Call Center. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help businesses analyze the various top level Help Desk software packages available and decide which products might be too costly, lack critical capabilities, or align poorly with your organization's business goals. Progent also offers temporary staffing for organizations who want to reinforce their internal Help Desk team for occasional tasks or to fill in for absent or incapacitated workers.

Specialist for Hybrid cloud solutions
Hybrid cloud integration Specialist

Progent can provide advanced remote support services to help businesses connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

Professionals for ProSight Email Content Filtering
Patterson, CA Email Black Lists Engineer

Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter.

Microsoft Azure hybrid cloud solutions Consultancy
Professionals in Windsor, CA

Progent can assist you with every phase of Azure cloud migration including requirements analysis, prerequisites assessment, system design, pilot testing, deployment, automated management, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewall appliances and VPN tunnels so that your users can safely access to Azure services, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud ecosystem that transparently combines on-premises datacenters with Azure-based services.

Small Business Small Business Outsourcing
Computer Support Consultant El Cerrito, CA

Progent's Microsoft and Cisco qualified computer consultants can provide advanced help with a broad array of products and technologies and can deliver that expertise remotely nationwide or onsite in major cities across the country and anywhere in California. Progent provides online support for networks based on Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Microsoft Windows and UNIX/Linux technology. Progent also can provide access to the expertise of Cisco CCIE infrastructure specialists for complex connectivity problems, as well as the the support of CISA-accredited security consultants to handle high-level security design and problem solving. Progent has delivered remote troubleshooting to companies in every state in the U.S.

Apple Motion Learn
Independent Apple Motion Learn Palo Alto, California

Progent's Apple Mac consultants can support the creative facets of Mac environments by providing consulting services and education in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac applications such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.

Microsoft Office SharePoint Server 2007 Remote Consulting
SharePoint Server Consulting Services in Jersey City

Progentís Microsoft-certified experts offer small and midsize companies IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a common location for your employees or clients to connect to, organize, share and interact with useful data, documents, and applications and to communicate with other people. It allows faster and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. The main objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge available inside and without an organization. Windows SharePoint Services join workers, clients, workgroups and projects with the data theyíve created in a way that makes data easy to find, download and apply.

Virtual Machine Hosting Consultancy
Consult for ProSight VM Hosting

Progent's ProSight Virtual hosting services offer small and midsize businesses a variety of advantages such as lower capital expenditures, reductions in operational expense, improved management focus, enterprise-class security, greater fault tolerance, and regulatory compliance.
















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