Progent's Computer Contact Center Outsourcing Support Services for desktop technical support are intended specifically for small businesses who need immediate availability of a Help Desk Service Center with professional telephone support and effective escalation capability but who have to operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Support, Optional Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Support, By-the-Minute Billing, and Help Desk Software Recommendation and Integration.


Additional Topics of Interest

High-Availability Load Balancing Support Outsourcing
Corte Madera, CA Support

Progent provides high availability load balancing support covering network load balancing, load balanced applications, network infrastructure routing, and content dispatching technology such as F5 Networks 3DNS. High availability load balancing vendors for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.

Catalyst Switch LISP Integration Services
Catalyst 3650 Switch Remote Troubleshooting Fremont, CA

Progent's Cisco-certified CCIE networking consultants can help organization to configure, manage, update, optimize and debug Cisco Catalyst switches. Progent can also help your business to enhance the security of Catalyst switches and migrate efficiently from outdated switches to current models.

MOM Example Application
Case Studies Dublin, CA

Before Progentís Microsoft Operations Manager solution, system issues were approached reactively, after workers complained about them. With the help of proactive, computer generated warnings and trend analyses sent by MOM, Progent is now able to anticipate system troubles before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with looming problems before customers are aware that the problems are there. Progent has expertise with Microsoft Operations Manager 2005 and MOM 2000 to offer small company networks enterprise-class reliability, safety and performance.

Professionals for Intune and Windows 8.1
Intune Company Portal Network Consultant Darien, IL

Progent's Microsoft-certified Intune consultants can help your organization to assess the business case for adopting Intune for managing your portable computers including laptops, phones, and tablets based on Windows, Apple iOS, and Android. Progent can assist your company to define security policies, set up pilot environments to evaluate the benefits of Intune for your environment, install Intune across your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Microsoft Intune solution.




Progent offers the services of a CRISC-certified risk management expert to assist you to plan and implement an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to align with your organization's risk tolerance, business objectives, and budgetary guidelines.

Mid-sized Business Information Technology Consulting Firms
Microsoft Certified Tech Services for Mid-size Business Napa, California

Progent provides technical support for mid-size companies with 100 to 250 network clients. The mid-size business or office has typically been an overlooked segment of the market for IT support services. The cost structures and support access models of large third-party service firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose advanced technology and capability are frequently comparable to the networks of far larger enterprises. Progent's support delivery model, which takes great advantage of remote support, virtual office technology and proactive server monitoring, significantly reduces the IT maintenance costs of an SMB while offering the small company with enterprise-level support from professional, IT experts knowledgeable in a wide range of midsized business network solutions. If your medium size organization or small business is looking for levels of IT support appropriate by a mid-size organization without budgeting enterprise costs, you need Progent.

Support for Microsoft Configuration Manager 2007
SCCM 2007 Mobile Device Management Integration Support

Progent's Microsoft-certified consultants can assist your business to maintain Microsoft System Center 2007 Configuration Manager to simplify administration, enhance security and compliance, and boost productivity by making sure that critical applications stay current, tracking product licenses, and reporting usage patterns so you can make informed purchasing choices. Once you are ready to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to plan and carry out an efficient migration to System Center 2012 Configuration Manager.

IT Services for SharePoint 2013 Web Parts
Washington SharePoint 2013 Migration Network Consultants

Progent has been providing SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the scope of IT know-how to assist businesses of any size to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring substantial business value to your information network. Progent's Microsoft-certified consulting team can help you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can help in individual tasks associated with your SharePoint 2013 migration.




Progent's certified consultants can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT management staff, develop a corporate-wide security strategy, automate IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan.

Part-Time CIO Technical Consultant
Part-Time CIO Engineer Honolulu, HI

Progent offers the part-time or temporary services of a seasoned Chief Information Officer to provide a broad perspective to help you select and support IT solutions to match your current situation and that can be a solid basis for your growth. Progent's temporary CIO services offer economic advantages to organizations trying to maximize the benefits from their network investment but who are without the budget or unwilling to add one more high-level manager to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all leading OS platforms and connectivity technologies plus a wide selection and business applications, Progent is in an ideal position to offer unbiased recommendations as well as expert technical help for developing IT systems that fit the particular needs of your organization.

Network Engineering Work At Home Job
Telecommuting Job for Network Engineers

Progent is hiring a range of on-staff workers including solutions-driven Microsoft Certified Systems Engineers; network consultants with Cisco CCNP or CCIE credentials; and consultants for fault-tolerant system design with backgrounds in mobile access, wireless networking, non-stop environments, disaster recovery planning, data protection, and VMware technology. We are also seeking desktop support technicians, remote service professionals, and CISSP or CISM certified security consultants. We are also hiring experienced managers and administrators who can operate effectively in Progent's dynamic, virtual office environment. Progent works with freelance consultants who have in-depth expertise and working background in crucial IT topics beyond our primary technical focus. Progent's Experts Team hires freelance consultants who offer consulting and development services for strategic applications that include MRP, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or offer expert help in technologies like telecommunications, web design, Electronic Data Interchange, web commerce, or dbm programming. Independent contractors qualified by Progent cooperate with our staff engineers to provide comprehensive IT services for small and midsize business networks.

Microsoft Dynamics GP Setup and Support
Microsoft Dynamics GP ERP Online Support Palo Alto, California

Dynamics GP can help you expand and manage your business more efficiently by delivering easy access to strategic information and a fast ROI. Microsoft Dynamics GP/Great Plains offers important business benefits including its ability to extend the presence of your organization, handle your accounting, automate financial processes, standardize processes across your business, refine inventory control, enhance order accuracy, expand sales and minimize lead-time, and increase cash flow. Progent can show you how to configure and manage a reliable, secure server and communications infrastructure to support Great Plains, and can provide experienced Dynamics GP/Great Plains consultants to help you reap all the benefits of your Microsoft Dynamics GP/Great Plains software.


















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An index of content::

Arizona Network Consulting Companies Small Business IT Support Firms
Arkansas - Little Rock, AR, Fort Smith, AR, Fayetteville, AR, Jonesboro, AR Specialist CISSP Certified Expert Little Rock, AR, Fort Smith, AR, Fayetteville, AR, Jonesboro, AR Computer Support Consultants
Bay Area Server Installation California Brisbane Network Management
Benicia, CA Help Desk Process Online Help Microsoft SQL 2008 IT Specialist
Birmingham Setup and Support for Help Desk Software Selection and Deployment Microsoft Exchange Providers Lexington, Fayette County
BlackBerry Synchronization Tech Network Consultation for RIM BlackBerry
CISA Certified Security Expert Remote Support for Help Desk Software Selection and Deployment in Woburn, MA Redhat Professionals City of Washington
CISSP Computer Security Specialist CISSP Consultant Dallas, TX
California Assessment Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA, Santa Ana, CA, Anaheim, CA, Riverside, CA, Bakersfield, CA IT Manager
Charleston, West Virginia Network Service West Virginia Security Consulting
Chicago, Cook County, Illinois Consultancies Remote Troubleshooting
Cisco CCIE VoIP Engineer Remote Support Job Cisco CCIE Service Provider Network Consultant Contractor Jobs
Cisco Computer Consulting Group IT Service Provider for Cisco in Santa Ana-Fountain Valley
Cisco Computer Support For Small Offices Cisco Network Support Group Louisville, KY, Lexington, KY, Owensboro, KY, Bowling Green, KY
Cisco Information Technology Consultant Global Cisco Upgrade
Cisco Server Consulting Server Troubleshoot Expert for Cisco in Los Angeles, CA
Cisco Technician Honolulu, Waikiki Cisco Technology Consultancy Firm
Colorado Networking Companies Small Business IT Outsourcing Companies for Colorado - Denver, CO, Colorado Springs, CO, Aurora, CO, Lakewood, CO
Computer Consulting Services Mesa Arizona Cisco Consultants
Computer Networking for Sunnyvale San Jose Consulting Companies in California
Configuration for Meraki Wireless Access Point Meraki Wi-Fi AP Management Consulting
Contact Center Configuration in Honolulu, Hawaii New York, New York Small Office IT Consultant
Desktop Consulting Careers Microsoft MCSA Engineer Part Time Job
Firewall Information Technology Consulting Protecting in Chicago Downtown
Gentoo Linux, Solaris, UNIX Outsourcing Integration for Red Hat Linux, Solaris, UNIX in Phoenix, Maricopa County
Georgia Security Consulting Company Microsoft and Cisco Certified Expert Georgia Technology Consulting
Help Desk Network Engineer Cisco and Microsoft Certified Chesapeake Network Specialists
Help Desk Process On-site Technical Support in Raleigh Houston, TX Implementation Services
IT Consulting for SharePoint Server 2010 Support for Microsoft SharePoint 2013
IT Support for Phoenix, AZ, Tucson, AZ, Mesa, AZ, Glendale, AZ, Scottsdale, AZ, Chandler, AZ Cisco Expert Server Integrators
Illinois Computer Tech Chicago, Aurora, Rockford, IL Computer Network Service Company
Integration Support for Call Center in Morgan Hill, CA Security Cybersecurity Firms
LifeSize Video Conferencing Consultant Services LifeSize Video Conferencing Consult
Microsoft Certified Partner Microsoft Proxy Server IT Consulting Internet Security and Acceleration Server Remote Support Services
Microsoft Certified Partner Network Support Help Desk Online Technical Support Microsoft Support Contract Jobs
Microsoft Consulting Position Microsoft Support Contract in Hayward California
Microsoft Exchange Server 2007 Phone Support Services Exchange Server 2016 Computer Support Consultants in Glendale, CA
Microsoft SharePoint Online Consulting Dallas Fort Worth Arlington SharePoint Server 2013 Support Outsourcing
Microsoft and Cisco Computer Consulting Portsmouth Norfolk Server Consultants for Remote Help Desk
Migration Consultants for San Ramon California Pleasanton Migrations
Napa Computer Tech Design in California
Network Consult Tech Support For Small Business for Windows Server 2012
Network Consulting Service Denver Computer Consulting Group
Network Engineer for Call Center South Carolina Cybersecurity Group San Diego - La Jolla
Network Remote Engineer Employment Opportunities Cisco CCNA Network Support Part-Time Job
Network Security Test for Firewall Security Cybersecurity Consultancy Berwyn, IL
Networking Specialist San Francisco Computer Support California
Open Positions Microsoft MCP Remote Support Remote Support Job in St Paul - Saint Cloud
Outsourced IT Services for Cisco Cisco Integration Company North Dakota
Red Hat Linux, Solaris, UNIX IT Consulting Denver International Airport Redhat Linux, Sun Solaris, UNIX Technical Consultant
Remote Consulting Linux Technical Support Services Portland, Oregon
SQL Server 2012 Technical Support Microsoft SQL Server 2017 Network Assessments in Lincoln, NE
San Jose Tech Support Outsource San Jose Server Troubleshoot Expert Northern California
Security Cybersecurity Contractors Security Firms for Security Columbus, OH
Security Security Evaluation Security Firewall Configuration
Security Team for Firewall CISSP Security Audits
Server Consulting Microsoft SQL Server 2016 Support Firm in Minneapolis, MN
Small Business Computer Consultant for Minneapolis, Minnesota Small Business Specialist for Minneapolis, MN
Small Business Network Consulting for Exchange 2016 Networking Consultant for Microsoft Exchange Seattle Bainbridge Island Issaquah
Small Business Network Network Consulting Experts Remote Help Desk IT Consulting Company Moreno Valley, Riverside County
Small Business Networking for Cisco Implementation Wayne County Michigan
Small Office Server Support for California - Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA installation and Administration
Specialists Linux Information Technology Consulting
Support Help Desk Computer Engineer Lincoln, NE BlackBerry BES Business Computer Server Companies in Denver International Airport
Support Help Desk Online Support Services South Carolina Ross, Tiburon CA Employment for Microsoft MCA Engineer
Technical Support for Cisco Cisco Onsite and Remote Support
Windows Server 2012 Technology Providers Computer Consultancy Company for Windows Server 2019 in Nueces County Texas
Windows Server 2016 Computer Network Consulting company Windows Server 2016 IT Service in Las Vegas, Clark County
Windows Server 2016 Network Consulting Firm Windows Server 2012 R2 Information Technology Management in Olympia, Washington