Progent's Computer Help Desk Call Center Outsourcing Support Services for desktop technical support are designed especially for small businesses who need immediate availability of a Help Desk Service Center with professional phone support and effective escalation capability but who must operate within a limited IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.


Additional Topics of Interest

Small Office Network Specialists
Small Business Consulting Organization in Lincoln, CA

For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

Sun Solaris IT Consultants
Outsourcing for Sun Solaris in Frisco, TX

If your business computer system combines Sun Solaris platforms with MS Windows, Progent can show you how to integrate your computers into a cohesive network that permits all your operating systems to run side by side for easy administration, transparent dataflow, high dependability, enhanced throughput, and strong protection. Progent's Sun Solaris and MS Windows coexistence support offerings feature network infrastructure integration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical support and troubleshooting, in-person technical support, and Help Desk services.

Internet Access Services
Internet Service Provider Selection Consult

Progent can provide the affordable support of online Internet connectivity experts to assist your organization to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Services available from Progent include assessment of your existing bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and managing a smooth move to a different ISP and/or service plan. Network provisioning can include enhancing existing routers and deploying additional ones, setting up firewalls, and upgrading dependable BGP configurations.

CISSP Certified Security Manager Services
CISSP-ISSAP Cybersecurity Technology Professional Las Vegas, NV

Progent's CISSP-qualified cybersecurity consultants can help organizations of any size with any facet of IT security. Progent can implement efficient cybersecurity solutions that protect a small office from modern malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid enterprise networks that accommodate local, online, and mobile clients sharing network resources distributed across multiple physical datacenters and various clouds.

Wireless Computer Engineer
Small Business Wireless Support Outsourcing

Progentís wireless engineers can help small organizations plan, select, test, install and support protected building-to-building wireless bridging products that integrate transparently into your existing network while offering a degree of protection that matches or excels wireline connections. Progent provides experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to identify and install the wireless link solutions that match your business requirements.

Windows Server 2008 Consultancy
IT Consultants in Virginia Beach

Windows Server 2008 is an important step forward in making IT networks more protected and available, easier to virtualize and manage, faster, and able to provide a better environment for web hosting and development. Progent can help your company get the most from the enhancements incorporated into Microsoft Windows Server 2008 by delivering certified consulting, support, training, temporary staffing, monitoring, and security engineering expertise.

Linux Online Consultancy
Solaris Remote Consultancy Irvine, CA

Progent provides national remote phone support and troubleshooting services for businesses who run UNIX or Linux environments or whose information systems include a mix of UNIX/Linux and Microsoft technology. Remote IT help provides optimum return for your information technology budget by protecting user productivity and shortening the hours billed for network repair services. Sophisticated remote support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without wasting time and expense by going to your site. In the vast majority of situations your network problems can be dealt with over the phone or through a combination of telephone help and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA certified security professionals to assist you with the toughest system problems.

On-site Technical Support for SCOM 2012 Migration
SCOM 2012 Cloud Monitoring Network Engineer Huntington Beach

Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and offer companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for tracking network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can provide responsive online or on-premises technical support to assist you to remediate critical problems uncovered by System Center 2012 Operations Manager.

Microsoft Office 2003 Network Support Service
Microsoft Office XP Small Business Network Consulting Firms in Detroit, MI

Progentís computer outsourcing services for small businesses feature planning Windows XP, .NET Server, and BackOffice systems, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-site troubleshooting, resolving chronic integration issues, and producing a comprehensive security plan. Progent can show you how to enhance network reliability and throughput via zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also provides special project assistance for large-scale upgrades and can assist with requirements assessment, resource identification, BOM production, sourcing qualification, procurement logistics, and professional documentation. Progentís IT outsourcing help also features training for office productivity programs such as Microsoft Office XP.

Symantec VPN Cybersecurity Firm
Symantec VelociRaptor Security Contractor

Progent's Symantec consultants can help you maintain legacy Symantec firewall and VPN products including the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to more recent firewall technology. Progent can also enable you to create and execute a comprehensive security strategy that can incorporate firewall/VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and documented policies and processes. Progent has the expertise to be your one-stop resource for continuing network support, maintenance, training, and security consulting.

Adobe Illustrator Trainer
Bay Area Macintosh Applications Class

Progent's Mac consultants can promote the creative aspect of Mac environments by offering consulting services and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.

SMS Migration Remote Support Services
Microsoft Certified Expert Systems Management Server 2003 Network Consultants in Sacramento

Progentís certified experts offer small and medium size businesses enterprise-class consulting support for Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for change and configuration management. System Center Configuration Manager 2007 is the new name for the change management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a variety of new features to Systems Management Server including full automation, integrated Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progentís certified consulting professionals can show you how to use SMS Server or Configuration Manager 2007 effectively for streamlined operating system and application software installation, security patch control, software metering, and licensing compliance. Progent's consultants can also assist your company to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.


















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