For most small businesses, establishing and maintaining an in-house Help Desk Call Center is an expensive and risky undertaking. Even with large enterprises, internal Help Desks often evolve into problem tracking rather than problem solving organizations. This results in higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity. Progent's Help Desk Outsourcing Support Services offer an affordable and effective Help Desk solution that can significantly improve IT service levels and enhance the value of your information network.

Progent's Help Desk Outsourcing Support Services are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert phone support and full escalation capability but who have to work within a limited IT budget. Key features of Progent's Help Desk Outsourcing Support Services include:

Call Center Phone Support for Windows 8, Windows 7, Windows Vista, and Windows XP desktop PCs gives you quick access to Microsoft-certified experts who offer online troubleshooting services as well as IT consulting. The experience of Progent's support specialists allows them to achieve a high rate of first-call problem resolution, which lowers cost per incident and increases customer productivity.

Secure Remote Access allows Progent's support experts to see exactly what your customers see and makes it possible to find quick solutions to problems that might otherwise require an expensive onsite visit.

Initial System Assessment gives Progent the opportunity to evaluate and record desktop configurations, network architecture and security, and critical applications. This optional service speeds up problem resolution by providing Progent's support experts with a comprehensive technical context from which to analyze Help Desk incidents.

Expert Prioritization and Escalation, based on Progent's broad experience providing phone support, makes it possible to determine which problems require immediate remediation and which problems are appropriate for scheduled resolution. Because Progent has extensive networking and applications capabilities, Progent can respond quickly to escalation points with field-level experts certified by Microsoft and Cisco. Progent offers onsite service anywhere in the San Francisco Bay Area, Northern California, and major cities throughout the U.S.

Virtual Help Desk Services can operate as a primary help desk for your organization, as an escalation resource for tricky technical issues, or as an overflow when internal resources are too busy to respond. As an integrated extension of internal staff resources, Progent's Virtual Help Desk includes advanced call center features such as a dedicated phone number with customer-specific greeting and automatic routing of calls to staff members set up and trained for the specific account.

By-the-Minute Billing allows you to pay only for the Help Desk support services that you receive. You are protected from paying big invoices for quick repairs. There are no retainer or subscriber fees for support services provided during regular business hours, and no startup or termination charges. Optional services such as system assessment or setting up secure remote access are also billed by the minute.

Applications Expertise is available from Progent's Application Experts Team, a group of specialists with in-depth knowledge and long working experience in key technologies. Application support offered by the Application Experts Team includes:

Why Choose Progent?
As a Microsoft Certified Partner, Progent can offer the expertise of a Help Desk staff of certified Microsoft professionals to give your clients fast and reliable access to the technical help they need. Progent has years of background delivering phone support and remote repairs for IT systems built on Microsoft technology. Progent's emphasis is on giving the Help Desk a positive image as a valuable contributor to your company's success. Progent tries to fix rather than merely track problems, and Progent's goal for established clients is to resolves at least 80% of help desk problems on the first call. First-call resolution is an important factor in lowering help desk costs, improving the image of the IT group in general and the help desk in particular, and raising client productivity and satisfaction.

How to Get Started with Progent's Help Desk Call Center
To find out how to outsource your Help Desk, call 800-993-9400 or visit Contact Progent.

Progent Can Help You Build or Improve Your In-house Help Desk
If your in-house Help Desk is steadily losing ground trying to keep up with your customers' problems, or if you want your Help Desk to have a stronger orientation towards service, Progent's Help Desk Consulting Services can provide the expertise you need to create a long-term solution. Find out more about Progent's Help Desk Consulting Services.

© 2002-2019 Progent Corporation. All rights reserved.

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SCCM Software Inventory IT Consultant
Coral Springs, FL SCCM Azure Integration Remote Troubleshooting

Configuration Manager automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network assets, guards against company data leakage, provides network health monitoring, allows safe self service, and delivers a single control mechanism for managing mixed-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can assist your organization with any aspect of planning, implementing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.

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SQL 2012 Network Support Service Information Technology Consultant for SQL Server 2012 in Fresno Madera
SQL Server 2014 Network Integration Pasadena IT Consulting Company for Microsoft SQL 2014
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San Antonio, Texas Contact Center Consultant Alaska Remote Troubleshooting
Web Developer Firms
Development Group for Web Commerce Manteca, CA

If you want to update your production web site, build internal webs for applications such as HR or worker training, establish a high-impact web presence for a new venture, or generate line-of-business, data-driven custom web applications, Progent can supply skilled and proven web developers. Progent's consultants can also help you design and manage a safe, fault-tolerant server and communications infrastructure, including off-site and wireless connectivity, to support your web solutions.

Santa Clara Solution Providers On-Call Services
Hosting IT Consultant
Support and Integration for Data Center Oakland

Progentís data center support services are designed for companies with hardware housed at Internet Data Centers or data center collocation hosting sites and in need of timely on-site assistance at the colo facility plus off-site help from Microsoft and Cisco qualified experts. Progent provides a complete array of IDC and data center and collocation consulting services including network topology analysis, Windows and Linux server installation and support, troubleshooting for server and communications infrastructure, development and installation of fault tolerant systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating high-availability server and storage cluster systems.

Security Auditing Network Intrusion Penetration Testing in Naperville, Illinois
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SharePoint Server 2013 Online Consulting SharePoint Server 2010 Professional in Mountain View, CA
SharePoint Server 2013 Support and Setup IT Consultants for SharePoint Bellevue, King County
Small Business System Consultants Small Office Migrations
MOM Setup and Support
Consultant for Microsoft Operations Manager in Seattle

Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, enhancing and troubleshooting System Center Operations Manager environments and offer organizations of any size advanced remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and 3rd-party applications and services. Also, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious issues uncovered by SCOM 2012.

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Solaris Technology Consulting Redhat IT Consultant
Specialists for Call Center Toledo, Ohio Arlington, TX Technical Support Company
Microsoft Active Directory Professionals
Consulting Services for Microsoft AD

Microsoft Windows Active Directory requires significant hands-on experience to configure efficiently across a large corporation. Progentís Microsoft certified engineers are experts in planning, integrating, and troubleshooting complex Enterprise AD installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted AD objects, cleaning up residual beta version configuration objects in production AD environments, and fixing unsuccessful configurations of AD and Active Directory-associated programs.

Sun Solaris Computer Engineer Redhat Consulting Services North Carolina
ProSight Ransomware Protection Consult
Endpoint Virus Immunization Online Consulting Jacksonville, FL

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks.

Support Firm Concord Outsourcing California
Core Routers Technical Consultant
Technology Consulting

Cisco has designed a full product line of routers including routers built to provide the security, bandwidth, and reliability demanded by organizations ranging from small offices to worldwide enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and configure Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you support new users, open new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a range of routers powered by the Cisco IOS operating system, including the Cisco 800 family of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

Technology Consulting Services Solaris Online Support Services
MS SQL Server 2008 Online Support
SQL 2008 Setup and Support

Progent's Microsoft-certified SQL engineers offer a range of support services to help small businesses to plan, implement, administer, and repair Microsoft SQL Server 2008 systems so that they receive the optimum strategic advantage from Microsoft's state-of-the-art relational database technology. Also, Progent offers consulting expertise for network infrastructure, company-wide protection, and application programming to optimize the strategic advantage of your computer investment.

Technology Support Microsoft Windows Server 2016 Remote Consulting in Dallas - Irving Texas
Top Rated Help and Support for Cisco Help Desk in Fort Wayne, IN Solaris Network Consulting in Portland, Salem, Eugene, Beaverton, Hillsboro OR
Microsoft Experts Office 365 Outlook Integration Support and Setup
Local Support Services for Office 365 Mac Integration Rio Vista, CA

Office 365 is Microsoft's extensive suite of client productivity apps and cloud-hosted services available on a subscription basis. Office 365 applications and cloud-based services are available in a variety of product bundles targeted at customers from individuals and home offices to enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to evaluate the wealth of subscription options available with Office 365 and integrate your information network with Office 365 so you realize maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid solutions that seamlessly integrate on-premises and cloud products and services.

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Windows 2008 Server On-site Technical Support Windows Server 2016 Small Office Network Consultants Downtown Miami
IT Services for Aironet
Aironet 1500 Access Point On-site Support in Tulsa

Progent's Cisco-certified wireless experts can assist businesses of all sizes to plan, implement, manage and troubleshoot Cisco Aironet wireless AP environments to achieve the performance, range, density, scale, security and manageability needed for transparent connectivity between wireless and wired networks. Progent can provide efficient remote and on-premises support for legacy and current 802.11ac Aironet wireless access points and Progent can help you design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.

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Windows Server 2016 Network Design and Configuration Windows 2019 Server Small Office Network Consulting in Phoenix - Paradise Valley - Tempe
Microsoft Windows 2000 Remote Support
Engineer for Windows 2000 Server

Progent's certified Microsoft Windows 2000 consultants can show you how to optimize the functionality of your existing Windows 2000 Servers and can streamline system administration, offer tech support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and execute a strategy to migrate from Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing pilot programs to eliminate the technical risk involved with migrating to Windows 2003 Server by uncovering possible hardware and software compatibility issues.

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