Progent's Computer Help Desk Outsourcing Support Services are designed especially for small businesses who require fast access to a Help Desk Call Center with professional phone support and full escalation options but who must work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Secure Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Applications Recommendation and Deployment.


Additional Topics of Interest

Helpdesk Technology Consulting Services
Help Desk Support and Setup Wisconsin

Progent's Computer Contact Center Outsourcing Support Services for desktop support are designed especially for small businesses who need fast access to a Help Desk Call Center with expert phone support and full escalation options but who must work within a modest network support budget. Key features of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Secure Remote Access Provisioning, System Evaluation, Problem Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.

NLB Testing Consulting
Jackson, MO Services for Network Testing Lab

Progent's Test and Training Lab located at the QTS Colocation Center is available for testing line-of-business applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate in-house resources to assemble proper pilot systems, the lab reduces capital costs and engineering risk while keeping vital network projects on schedule.

Firewall Security Consulting Services
Baltimore, Maryland Security Evaluation

Progent provides small and medium size organizations expert support for Intrusion Protection products and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors such as WatchGuard, Juniper, and Symantec. Progent can show you how to design a comprehensive security strategy and select the right products from multiple suppliers to support your security goals while staying within your budget restraints.

Small Business Outsourcing for Small Office
Networking Support for Small Office Fresno

Progent is a leading innovator in affordably providing enterprise-class IT help to small businesses. Progent's success in addressing the IT service requirements of the chronically underserved small company sector is the cumulative result of major technical and process breakthroughs that have removed much of the traditional expenses out of administering IT service, injected unprecedented professional expertise into the support mechanism, and dramatically streamlined the solution process.

Microsoft Certified Partner Exchange Migration Professional
Exchange Server Upgrade Specialist

Progent offers expert help for every phase of your Exchange 2010 upgrade including end-to-end project management services, site analysis, project design and documentation, specification of new software licenses and equipment required, suggested sourcing, system verification at customer location or at Progent's test facility, managing transitional coexistence between Exchange 2010 and Exchange 2003 or 2007, deployment of the solution, decommissioning the old servers, and webinar training for customer's IT group and end users.

Microsoft Certified Expert SQL Server 2017 R Services Technology Consulting
Microsoft Certified Technical Support for SQL Server 2017 Management Studio in Nevada City, CA

Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to design and carry out an efficient migration of your databases and applications to any network architecture including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from as-needed architecture assessment or debugging to comprehensive project management to make sure your SQL Server 2017 project is carried out on time and on budget.

Exchange 2000 Server Upgrade On-site Support
Microsoft Exchange Remote Consulting

Progent is among the most qualified IT consulting firms in Northern California for designing email and messaging solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 under typical situations including updating from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 management.

ProSight Private Cloud Services Services
ProSight Small Business Private Clouds Professionals

Progent's ProSight Virtual Hosting service provides complete hosting of a small company's servers in an environment that gives the maximum degree of availability and expandability and is in addition simple to move to another host. ProSight Virtual Hosting options are based upon proven virtualization techniques that allow small companies with multi- platform IT systems to save dramatically on the expense of capital investments, infrastructure maintenance, and IT management while achieving world-class reliability and an unmatched degree of vendor independence.

Coder for Macola
Navision Application Consulting in El Paso

In addition to offering access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers programming, troubleshooting, management help, upgrade assistance, and one-on-one or group online training customized to address your particular needs. Progent's consultants also can show you how to integrate and maintain a secure, robust network foundation to run your ERP, MRP and accounting applications.

Exchange 2016 DAG Services
Sacramento Exchange 2016 Outlook on the web Support and Help

Progent can help you in all phases of your upgrade to Exchange Server 2016 including planning HA architecture for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage requirements for your virtual machines, databases and logs; configuring HLB for high-availability client access services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).


















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