Progent's Computer Help Desk Outsourcing Services are intended specifically for small organizations who require fast availability of a Help Desk Call Center with expert telephone support and effective escalation capability but who must work within a limited information technology budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Support, Initial System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.

Additional Topics of Interest

OS X Remote Consultant Services
macOS Troubleshooting Consultants

Progent offers national online technical support and troubleshooting services for businesses that operate macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft Windows products. Progent's engineers offer macOS and OS X clients a variety of services including desktop support, upgrading to the latest version of macOS from legacy editions of macOS or OS X, plus help with Mac application software. Progent can also help you with Apple iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote network consulting provides optimum return for your information technology budget by preserving user efficiency and shortening the hours billed for network repair services. Sophisticated online support tools and skilled technicians and engineers combine to enable Progent to solve most network issues without squandering time and expense by going to your location. In the vast majority of situations your network problems can be remediated by telephone or through a combination of phone help and online network analysis. Progent can offer the services of Cisco certified CCIE network experts and CISA qualified security professionals to assist with the most difficult network issues.

Consultant for Antispam
Design and Installation in San Jose Silicon Valley

E-Mail Guard is Progent's affordable antispam and antivirus solution that gives small companies world-class defense against spam, viruses, DHA attacks, and other varieties of email-borne assaults on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a comprehensive suite of web-managed spam filtering and virus defense services that ward off email assaults before they are able to penetrate the network firewall. Perimeter Manager also allows administrators monitor and control their email systems, regardless of server vendor, hardware technology, or geographic location.

ProSight Windows Server Management Online Consulting
Server Monitoring Professional in Spokane, Washington

ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt your business.

Exchange 2007 Server Specialist
Microsoft Exchange Remote Troubleshooting Riverside, CA

Progent's expert consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes network disruption, reduces ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent offers the experience to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.

Network Consultants for Mac Security
Virginia Beach, VA OS X Lion Security Consultant

Progent's certified security staff can show you how to safeguard your Apple Mac network through professional support offerings including performing security audits, clean up after virus and worm penetrations, configuring firewalls, implementing safe remote and mobile access, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security plan adapted for the specific objectives of your business information system.

Kansas Small Business IT Consulting Firms
CISA Certified Security Expert Tennessee Technology Consultancy Firm

Progentís Technical Response Center (TRC) offers affordable national after-hours online help for IT networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-certified support professionals offer 24x7 telephone support and online secure network access to isolate and resolve technical problems quickly and economically.

Exchange 2016 Upgrade Online Support
Baton Rouge, LA Exchange Server 2016 Upgrade Planning Computer Consulting

Progent can help you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Consultant Services for VMware Site Recovery Manager Testing
Largest Consulting for VMware SRM in Atlanta, Georgia

VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, deploy, test and maintain a DR solution based on VMware SRM.

Cisco Expert Cisco Virtual Private Network Support and Help
Rhode Island Cisco Experts Network Consultant

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and support Ciscoís security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and offer the versatility to expand with your changing business requirements. Progentís Cisco-qualified network experts support Ciscoís comprehensive line of products aimed at preventing information theft, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control foundation for user certification, permissions, and tracking from an easy-to-use Web interface.

© 2002- 2019 Progent Corporation. All rights reserved.

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