Besides providing rapid access to guidance from top-tier IT consultants and subject matter experts to assist Honolulu, Hawaii organizations to resolve specific IT issues or longer-term projects, Progent can provide short-term staff augmentation to deliver more generalized services like desktop support, network management, and Call Center response. Short-term staffing makes it possible for businesses to deal with expected or surprise surges in the need for IT services, which may be caused by situations such as mergers and acquisitions, data center moves, technology migration, business process changes like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term IT staff augmentation can also cover gaps caused by the loss of in-house IT personnel because of scheduled vacations, illness, termination, etc.

Benefits of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services offer businesses the versatility to react to increases in demand for IT services without being saddled with the costs and delays associated with reviewing and hiring reliable technical help and without the risk of increasing your in-house staff size.

Key features of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned IT pros
  • Easy engagement, cessation, and resumption of services
  • Transparent extension of your full-time network support staff
  • Full documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems get resolved promptly
  • Close relationship with a top-level, full-service resource for IT expertise
Progent's Shared Center Service
Progent's shared Call Center program is a specialized flexible staff expansion alternative that allows IT organizations to divide the responsibilities of Help Desk Call Center support transparently between their in-house network personnel and Progent's extensive team of IT support experts. Acting as a seamless supplement of your in-house Help Desk, Progent's co-managed Help Desk service is a joint support alternative powered by the industry's leading group PSA tool for managing, service calls, ticketing, assigning responsibility, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of experience providing online and onsite IT expertise for businesses across the United States. Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's certifications.

Progent's Practice Areas for Honolulu, Hawaii Businesses
Progent's veteran team of certified consultants and technical experts can provide Honolulu, Hawaii businesses a broad array of online technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:

Contact Progent for Short-Term IT Staffing for Honolulu, Hawaii Organizations
To find out more about Progent's short-term staff augmentation services for Honolulu, Hawaii businesses, call 800-993-9400 or visit Contact Progent.