Enlarging your at-home workforce may have a significant impact on network infrastructure, security, and company workflows. Progent has two decades of experience helping businesses of all sizes to plan, configure, administer, tune, and debug IT environments that incorporate a remote workforce. Progent can assist your Honolulu company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and returns top business value. Progent can provide services that go from as-needed guidance for getting you past challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent can assist Honolulu, Hawaii businesses to with any facet of creating a high-performing work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, helpdesk augmentation, data security, backup/restore solutions, and centralized management.
Help Desk Services for Teleworkers
A rapid, company-wide switchover to a teleworker workforce, which could be activated by a pandemic or as part of a disaster recovery preparedness plan, can overstretch even the most efficient internal Help Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support specialists along with world-class trouble ticketing and follow-up technology to provide an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 desktop technical support from initial service requests through trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to monitor or revise their current tickets, enter details, and upload screen captures or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 technical service charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. For details, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables you to expand your current Call Desk organization by sharing delivery of Call Desk support transparently between your in-house support personnel and Progent's extensive team of desktop support engineers and subject matter specialists. Progent's shared Call Center service uses a collective support solution utilizing the number one PSA tool for managing service requests and ticketing, assigning ownership, monitoring progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can enable your business to provide best-in-class IT support to your teleworkers, go to Progent's Call Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Honolulu, Hawaii company, call 1-800-993-9400 or visit Contact Progent.