Houston Consulting Services for IT Support Firms
Transparent Short-Term Support Staff Help
Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Houston
Progent's consulting services for IT service organizations in Houston Texas enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support using your company's own branding as a transparent extension of your in-house network support team. This can help you add to your client base, expand your service portfolio, satisfy your clients, and increase your profits.
Progent's team of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have acted as seamless adjuncts to the support staffs of some of the world's largest IT service firms. Progent's range of technical knowledge allows you to add to the capabilities of your IT service business, and Progent's close integration with your support team lets you strengthen and protect your company's brand.
Progent is a network consulting firm with 20 years of background providing online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online technical support and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service organizations features transparent resale to your clients of professional IT services. Progent bills you directly and performs under your direction to deliver your customers support services under your branding. Also, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.
Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the enabling technology behind a successful IT Call Center. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also difficult to configure and maintain. Smaller IT service organizations seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service firms an economical way to retain their custom branding while providing their clients world-class desktop support backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your company can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT support organizations include:
- Progent's remote desktop support team provides Level 1 end user help with 1-hour SLA to begin work during normal business hours.
- Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises service in major metros is offered across the country at additional cost.
- You keep complete control of your customers and billing.
- Your customers submit requests via your branded web portal, a toll-free phone number, or by directing a request to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service firms allows you to become a single point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies at your own pace without being forced to say no to new business owing to a lack of in-house expertise or a shortage of bandwidth.
Key aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your internal IT service team, under your management, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to minimize expenses.
- Extensive Service Reporting: Progent utilizes an advanced service reporting system to ensure that all services performed are fully described. This makes it easy for support group to transfer account assignments to internal personnel once you have sufficient people and appropriate technical skills.
- Safely Expand Your Service Business: You can quickly and efficiently take on more opportunities beyond your core fields of excellence and serve additional territories without the risks associated with increasing your head count too rapidly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service provider by offering more services to more customers using your own company name.
- Flesh Out Your Services Catalog: Progent offers world-class support in a broad array of technologies and can be a reliable resource for growing your IT support business.
- Rapid Escalation: With a large team of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
- Keep Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek help from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs while delivering fast results.
- Major Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Houston, Texas Companies
Progent's veteran team of certified consultants and technical experts offers Houston, Texas businesses a wide array of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Microsoft Entra ID Integration
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud
- Online IT Technical Support
- Work from Home Support Services
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Experts
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Management
- Rapid, Affordable .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- Apple iPhone Support
- Google Android Smartphone Management
- Ransomware Defense/Recovery
- Backup/Recovery Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E Access Point Configuration
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Support for Network Service Organizations in Houston, Texas To learn more details about Progent's consulting program for IT service organizations in Houston, Texas, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Support SCDPM 2012 Troubleshooting
SCDPM 2012 Migration Online Help
Progent's Microsoft-certified consultants can provide remote or onsite expertise to help businesses of any size to design, deploy, administer, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent can help you to migrate from earlier releases of Data Protection Manager or from another backup/recovery system, and Progent can optimize your Data Protection Manager deployment for on premises, cloud-based, or hybrid environments. Progent offers as-needed support for resolving particularly stubborn issues, or full project management support. Progent's consultants can also assist you to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Small Office Computer Consultancy Firms
IT Service Providers Small Business
Progent's Microsoft and Cisco certified computer engineers can provide advanced help with a broad range of products and technologies and can provide that assistance online nationwide or in person in major cities throughout the country and anywhere in California. Progent offers online help for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Microsoft Windows and UNIX/Linux platforms. Progent also offers the expertise of Cisco CCIE infrastructure specialists for complex network issues, plus the support of CISSP and CISM-accredited security consultants to handle high-level security planning and troubleshooting. Progent has provided online troubleshooting to companies in every state in the U.S.
Internet Security and Acceleration Server Network Consulting
ISA Server Professional
Progent's Microsoft-certified ISA Server consulting experts have broad experience creating Microsoft-based security designs for IT networks with many locations, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business design and implement a configuration of ISA Server 2004 that supports your IT security needs without restricting your network.
Consulting SQL Server 2014 Resource Governance
SQL Server Management Studio Online Help
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as speed, uptime, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly across all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises consulting services including system design, configuration, administration, troubleshooting, and software development expertise to enable businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Remote Technical Support DoubleTake Carbonite Software Availability
DoubleTake Carbonite Backup and Restore Network Consulting
DoubleTake/Carbonite Software offers a selection of products designed to provide small companies a variety of cost-effective alternatives for replicating and recovering business-critical workloads such as Exchange Server, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progent's business continuity planning experts have extensive backgrounds incorporating DoubleTake/Carbonite products into small company IT networks to create a high state of fault tolerance and business continuity capability at an affordable cost.
Microsoft Exchange Support
Exchange Server 2000 Technical Support Services
Progent is one of the most qualified information technology consulting companies for integrating e-mail systems based on Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies get the full advantages of Exchange Server 2000 for common scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 Server administration.
Extended Support Desk Support Services
Integration Extended Support Desk
Progent provides several essential types of Contact Center services including Microsoft Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers instant access to a dependable technical group with years of experience delivering phone support and online repair for networks powered by Microsoft technology. Progent's concentration is on giving the support Help Desk a respected image as a solid contributor to company performance. Progent's target is to fix and not simply record problems.
Top Threat Management Gateway Technology Consulting Services
Computer Engineer Threat Management Gateway
Forefront Threat Management Gateway is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that acts as a single-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides advanced web security reporting capabilities, permits customized reports powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to lower expenses and improve availability. Progent's Microsoft engineers can assist you to design and carry out pilot and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway to operate on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.
Small Offices Computer Consulting Companies
Network Outsource Small Office
Progent delivers the help of Microsoft and Cisco-Premier IT support professionals to show customers economical ways to help organizations maximize the benefits of Microsoft and Cisco products. For networks that span from remote offices to nationwide enterprises, Progent's expert consultants can assist you to improve your information system's e-mail architecture, protection, availability, performance, and IT management.
24/7 Offsite Workforce Data Protection Online Consulting
At Home Workers Data Protection Help and Support
Progent can help small and medium-size companies to plan, configure, validate and maintain backup/restore technology to support telecommuters.
Ubiquiti UniFi U6 WiFi access points Engineer
Ubiquiti UniFi XG AP WiFi access points Professional
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wave 2 Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, VoIP phones, and cameras. Progent offers the expertise of veteran Wi-Fi consultants who can help you to assess the benefits of Ubiquiti's UniFi products for your environment and assist you to design, deploy, administer, and troubleshoot your UniFi solution.
Support and Integration Work at Home Endpoint Management
Offsite Workforce Endpoint Management Online Consulting
Progent can help small and medium-size companies to configure unified endpoint management systems for maintaining devices operated by at-home workers.
Offsite Workforce Endpoint Management Professionals
Offsite Employees Endpoint Management Computer Consultants
Progent can assist small and medium-size organizations to implement efficient remote endpoint management and monitoring tools for administering endpoints operated by offsite workers.
QTS Sacramento Natomas Data Center Engineers
QTS Sacramento Data Center Consultancy
The QTS (formerly Herakles) Colocation Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation facility or if you are planning on migrating your main or disaster recovery equipment to Herakles/QTS, Progent offers a range of affordable consulting services including data center migration, equipment deployment and updates, network improvements, comprehensive project management, virtualization configuration, remote monitoring, automated network management, software programming, disaster recovery planning and testing, data security assessment, and the use of Progent's Test Lab.
Expert Microsoft Certified Microsoft Entra ID Consult
Azure and SQL Server integration Professionals
Progent can help businesses of any size to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and network infrastructure and ensure you avoid the typical mistakes small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, manage authentication with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also help you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.
WatchGuard Firebox M4600 Firewall Cybersecurity Consultancies
WatchGuard Firebox M290 Firewall Network Consulting
Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade smoothly to modern WatchGuard firewall solutions.
Professional Email Anti-fraud Intelligence
ProSight Email Directory Harvest Protection Consulting Services
Progent's ProSight Email Guard uses the technology of top information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Immediate Cisco RADIUS Security Consultant Services
Cisco RADIUS Security Troubleshooting
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and offer the versatility to evolve with your growing business needs. Progent's Cisco-Premier network consultants are familiar with Cisco's comprehensive line of products aimed at preventing information theft, virus and worm assaults, Denial of Service attacks, and other security risks to your information system. Progent can show you how to deploy Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, permissions, and tracking from a graphical Web interface.
Amazon EC2 instances Designer
Engineer Amazon AWS cloud services integration
Progent offers cost-effective online consulting to help businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance.
Microsoft Exchange 2003 Upgrade Online Support Services
Microsoft Exchange Upgrade Remote Support Services
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that avoids productivity downtime, simplifies ongoing support demands, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the background to finish your project rapidly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Assessment Problem Escalation Through Teamwork
Company-wide Standards for Best Practices Network Assessment
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, in the trenches of IT service, performing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual network problems rapidly.
Online Support Services SharePoint Server 2013
24/7 Microsoft Office SharePoint Server 2019 Remote Consulting
Progent's Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for intelligently connecting people, teams and information. Microsoft SharePoint Server offers a central location for your workers or customers to connect to, manage, distribute and manipulate useful data, documents, and applications and to interact with one another. SharePoint allows faster and more intelligent decisions, more efficient access across teams and more economical business practices. Windows SharePoint Services connect workers, customers, teams and major tasks with the knowledge they've created in a manner that makes data convenient to find, download and re-use. Progent's certified SharePoint consultants can assist you to maintain your existing SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.
Exchange 2013 eDiscovery Support Outsourcing
Exchange 2013 Disaster Recovery Support Outsourcing
Exchange 2013 incorporates major enhancements to the capabilities of Exchange Server 2010 and delivers important innovations plus a redesigned structure. These enhancements affect vital areas such as ease of administration, high availability (HA), security, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can help you evaluate the possible advantages of migrating to Exchange Server 2013, create a cost-effective test and rollout plan, and train your IT staff to maintain your Exchange 2013 environment. Progent can also provide affordable online consulting and management for Exchange 2013.
Desktop Technology IT Service Provider
On-site Technical Support Microsoft Mac and Linux Desktop
Progent offers a broad array of cost-effective services to help you to deploy, integrate, repair, and manage desktop PCs and laptops powered by Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online assistance for single computers or laptops or help you to design and carry out a large-scale migration to new or revised operating system platforms and applications. Progent can also provide consultants and technicians to assist you to plan for and complete an office relocation or consolidation organized to produce minimal disruption of your productivity.
Windows Server 2022 Container Image Remote Technical Support
Windows Server 2022 Cybersecurity Consultants
Progent's certified Windows Server 2022 experts can assist your company to plan and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server Online with an on-prem implementation of Windows Server 2022.
Professionals Mac Online Technical Support
Mac Online Technical Support Consult
Progent provides nationwide online help and consulting services for companies who run Apple macOS and OS X networks or whose IT systems feature a mix of Apple Mac and Microsoft technology. Progent's engineers can provide Mac clients a variety of services including desktop support, upgrading to the most recent edition of macOS from other earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also help your business with iPhone and iPad synchronization and troubleshooting, or moving to Apple's iCloud. Remote IT help offers optimum leverage for your IT budget by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated online access technology and experienced technicians and engineers allow Progent to solve most network issues without wasting time and money by going to your site. In most of cases your network problems can be remediated by telephone or via a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA certified security professionals to assist you with the most challenging system problems.
Windows Server 2003 Specialists
Microsoft Windows 2003 Computer Engineer
Progent's Microsoft-certified Windows Server 2003 engineers offer network help and expert consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and maintenance offerings include system planning, deployment, project management, on-site and off-site network support and repair, Call Center outsourcing, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
Microsoft LCS Server 2007 Consulting
Microsoft LCS Server Specialists
MS Communications Server delivers Instant Messaging and Real Presence in a scalable, enterprise-grade solution featuring enhanced security, transparent compatibility with other Microsoft software, an expandable, standards-based development environment, and support for regulatory mandates such as HIPAA, SOX, and GLB. Communications Server allows lower costs and improved business efficiencies, enhanced individual productivity, and stronger intellectual property protection. Microsoft Office Communications Server has been superseded by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can help you to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and carry out a smooth migration that will add significant strategic value to your IT system
MS Hyper-V Virtual Server Consultants
Hyper-V 3.0 Server On-site Support
Progent's certified consultants can assist you to evaluate the potential benefits of Hyper-V-based server virtualization for your business, perform pilot implementations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network and server architecture for smooth performance with virtual server technology, help you in upgrading to Microsoft Windows Server 2008 and setting up Windows Hyper-V, train your network management personnel to track and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, establish and test business continuity processes that maximize system uptime, and provide ongoing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk outsourcing.
