If your company network is in the state of Idaho you now have fast phone-based help from a UNIX or CCIE-certified expert to fix the toughest problems affecting your network. Progent maintains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified support professionals available remotely of any nationwide service firm in the country. The cost is affordable, charges are per minute, engagement is immediate, and service is world class.

If your Idaho network is located outside of more populated metropolitan neighborhoods such as Boise City, Pocatello, Idaho Falls, or Lewiston, support from UNIX or Cisco CCIE engineers may be limited when you have an urgent situation. This can cause a loss of income for your company, angry clients, unproductive employees, and defocused management. By calling Progent's remote support, you can get in touch with a certified professional who can provide assistance when you need it to get your computer network on line.

Because Progent charges for telephone-based service per minute, your company pays just for support provided. Progent asks for no service activation fee. Some online service firms demand large minimum payments or bill for each quarter hour or more. Progent's small granularity and straightforward billing policy avoid unexpectedly large bills for speedy repairs.

If your Idaho company requires technical assistance for UNIX/Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's remote help, phone 866-776-4368, or refer to Contact Progent.

Why is Progent's Online Support Program Unique?
Progent's seasoned staff of online support professionals offers a broad range of in-depth computer knowledge. This enables Progent's online service experts to deal successfully with the most complex technical problems faster than is possible with typical independent service organizations or with the internal support staff usually available to smaller companies. Progent has developed the tools and experience to fix problems economically in many different computer environments that feature combinations of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft, and Cisco products. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE engineers have qualified for major certifications including Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also have a number of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

In order to assist companies who maintain networks based on a mix of UNIX/Linux, macOS and OS X, and Microsoft operating systems, Progent's online support group makes available the help of engineers with prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). To provide company-wide security expertise, Progent offers remote support from engineers who hold a variety of security credentials such as CISM Engineers, CISSP specialists, and Information System Security Architecture Professional consultants. The range of Progent's expertise coupled with Progent's group approach to fixing technical difficulties allows trouble ticket escalation, if appropriate, to specialists with relevant competence to resolve particularly intractable jobs. This accelerates remediation of urgent network problems, prevents network disruption, and minimizes technical support bills.

For businesses throughout Idaho, Progent enables fast online access to a UNIX, Linux, Sun Solaris, Apple macOS or OS X consultant for urgent help to troubleshoot technical problems that are hurting your business but are beyond the comfort zone of your on-hand network maintenance organization. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-qualified engineers can interface with your network using advanced remote troubleshooting tools in order to provide rapid and efficient analysis and repair of critical computer problems.

Services Progent's Remote Consulting Experts Can Provide Your Idaho Business
Progent's service specialists are qualified to offer advanced support for an extensive set of UNIX, Apple, Cisco, and Microsoft solutions such as:

Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and macOS and OS X Environments
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based network support team can assist Idaho companies with a comprehensive array of computer products and technologies such as network infrastructure, messaging support, security expertise for networks and company operations, Windows integration with UNIX/Linux, Sun Solaris, or macOS and OS X platforms, virtual server products for server economization and streamlined administration, and migration from legacy systems to current solutions based on updated versions of UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft Windows.

Progent's support professionals offer remote troubleshooting for systems based on popular versions of UNIX including: Apple macOS and OS X, Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux packages including RedHat, SUSE, Debian-GNU and Slackware.

Cisco Network Architecture and Security Products
Progent is unmatched in the IT consulting arena for providing fast and affordable communication with Cisco CCIEs. CCIEs are elite network consultants who are awarded this prestigious credential only after intense examinations administered by Cisco. Usually CCIEs are employed by large enterprises or nationwide Internet service providers, and so their skills are not easily available to the general public.

CCIE certified engineers from Progent can help your company to architect, setup, and manage a converged network infrastructure that can streamline business processes, cut costs, and accelerate time to positive ROI. By providing Cisco routers experience with Cisco Catalyst switches consulting services and Cisco Aironet wireless technology integration help, Progent can dramatically improve the strategic value of your information system in Idaho. To learn more information about Progent's support for Cisco network appliances, visit Cisco Network Consulting Services.

Microsoft Certified Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified remote support experts offer computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist you with a broad variety of technology expertise such as Windows Server 2016 hybrid cloud planning and deployment, Windows Server 2012 R2 consulting, Windows Server 2008 support, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 application development, Lync 2010 implementation and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring, System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

Certified Network Security Consultants
Progent offers you the services of qualified CISM and ISSAP security professionals who offer a variety of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against attacks or assist your business to revive quickly from an attack. Security services offered by Progent include: in depth security audits utilizing technologies such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and utilities from Metasploit and Nikto; quick recuperation from malicious assaults; integrating firewalls; planning secure techniques for remote and mobile connectivity; securing your email infrastructure against spam and directory harvest attacks; and setting up 24x7 proactive monitoring. To read more information concerning Progent's security support for small and medium-size businesses, refer to Progent's Consulting Expertise for System Security.

Applications Services: Online Classes, Development, Problem Solving
Progent's Mac technology experts can promote the creative facets of Mac computing by offering consulting services and training in graphics, sound, and motion video. Progent's consultants offer expertise in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.

Progent's Application Experts Team can supply in-depth engineering expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

Help Desk Support Options
Progent offers a selection of programs for Help Desk Call Center services that include UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Helpdesk Consulting and Staffing.

Progent's Help Desk Call Center Outsourcing Services are intended mainly for businesses who require the immediate accessibility of a professional Help Desk but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a seamless supplement to your current Help Desk team. Progent can act as a main Help Desk Call Center for your organization, represent an escalation resource for the most challenging network problems, or be ready in those situations when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Help Desk software products to meet the particular requirements of your business, or adding temporary staff to work online with your in-house Help Desk Call Center group to deal with high-demand scenarios like software migrations. For more information concerning Progent's Help Desk Call Center support, see Progent's Help Desk Call Center Services.

Progent's Online Support Technologies
Progent has developed a set of customized technologies, refined during more than a decade of field experience, dedicated to promoting the most advanced quality of efficiency for providing online technical help and repair for small and midsize business information networks. Progent offers secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN offsite access allows the experts of Progent's remote service group to connect to your network without breaching corporate security.

Progent's sophisticated customer support reporting system includes comprehensive documentation for all service delivered to Progent's clients. Every active Progent staff consultant has access to the history of support delivered to every client by any team member. This archive of trouble tickets and fixes is structured as an easily retrievable proprietary database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's partnerships with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and to vendors' in-house technical personnel that allow Progent's online service specialists to find the optimal resolutions quickly.

Contact a UNIX/Linux or Cisco Technical Assistance Expert Immediately
To learn how you can get in touch with a UNIX, Linux, Solaris, macOS or OS X engineer or a Cisco CCIE for urgent phone-based professional expertise in Idaho, phone 1-800-993-9400 or visit Urgent Online Computer Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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