For office networks located in the state of Illinois, Progent's Microsoft qualified technical experts can deliver remote phone assistance and troubleshooting to fix your network systems problems fast and affordably. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to identify and fix computer network problems while avoiding the high cost and delays normally associated with onsite technical service dispatches.

If your Illinois organization is located beyond the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your local network systems support options may be limited in skills, or not available during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of expert network consultants average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the task, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM qualified security management experts. The Certified Information Security Manager (CISM) organization defines the core competencies and global standards of performance that information security professionals are expected to learn. It gives business management the confidence that consultants who have earned their CISM credential possess the background and capability to deliver effective security administration and consulting consulting.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST solutions for survivability.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of email messages and attachments and preventing the transmission of confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering solutions can also help avoid being blacklisted and stay compliant with industry security standards and regulatory requirements including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about the complete ProSight series of low-cost network monitoring and management services for small businesses.

Microsoft Desktop Virtualization Consulting
Microsoft's virtual desktop solutions reduce the work required for network administrators to install applications so that they are standardized throughout an entire user base, offer the ability to control access to business data, and enable fast installation of new or updated workstations. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS simplifies client access, enhances performance, tightens data security, unifies administration, and offers an almost transparent client environment. Progent's desktop virtualization consultants can assist your company to evaluate the strategic advantages of Microsoft's desktop virtualization technologies, set up pilot and on-line environments, improve your system infrastructure to accommodate virtual clients effectively, assess and resolve security problems, and train your network managers to follow best practices to gain maximum payback from client virtualization.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of easy, immediate, and affordable access to Cisco CCIE engineers. CCIEs are recognized networking experts who are awarded this prestigious classification only through strenuous examination by Cisco. CCIEs are able to resolve even the most complex issues associated with network design, configuration, repair, and maintenance. Progentís CCIE consultants cooperate closely with Cisco engineers in identifying problems with Cisco's IOS platform and developing fixes or acquiring patches to correct problems. Progent offers quick access to a CCIE by telephone so that you can receive instant help for complex network problems that are impacting business efficiency but are beyond the expertise of your usual network support providers.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and managed switches. Ubiquiti UniFi devices installed throughout multiple venues with any number of access points can be remotely provisioned and managed using free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned Wi-Fi professionals who can assist you to assess the benefits of UniFi technology for your environment and assist you to plan, deploy, manage, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration.

Remote Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers expert remote technical support for Windows and Cisco-based environments anywhere in the United States. Progent's certified engineers have the expertise to help you to troubleshoot and resolve complex network problems quickly and cost effectively. The breadth of technical expertise offered by Progent's staff of engineers makes it possible to escalate even the toughest problems to the right specialists as necessary. Whether you require one-time phone support and remote repair or ongoing access to a Help Desk Technical Response Center, Progent's engineers can provide your company with enterprise-level expertise without the cost and management hassle of running a large internal IT organization.

Full Array of Security Services
Progent's , CISSP, CISM, and ISSAP certified security experts can help you to perform comprehensive security evaluations, restore operations quickly from intrusions, set up firewalls, set up secure mechanisms for off-site and mobile access, install spam and virus protection and email encryption, and develop a corporate-wide security strategy based on 24x7 automated monitoring. Progent's ProSight suite of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection (ESP) for centralized endpoint security.

Consulting Expertise for System Center 2012 Virtual Machine Manager
Progent's SCVMM 2012 consulting experts can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to upgrade from an earlier edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to help you to plan and implement an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from new assurance features, more affordable VMM storage options, and other improvements.

Microsoft Windows Server 2012 R2 Consulting Support
Progent's Microsoft-certified Windows Server 2012 experts can help you to evaluate the business value of Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management, team, develop a corporate-wide security strategy, streamline IT management, assist with application development, and generate and validate a disaster recovery/business continuity plan. If your organization is thinking about migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can help you to assess the benefits of Windows Server 2016 for your business and design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Design, Integration and Troubleshooting Services for System center 2012
Progent's Microsoft System Center 2012 consultants have over 15 years of background configuring, maintaining and troubleshooting the key components included with Microsoft System Center and can assist you to plan, install, manage, and repair your System Center solution to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent also offers System Center 2016 upgrade consulting to help your organization to move to the latest edition of System Center from a previous one or from a third-party datacenter management solution to provide the advantages of enterprise-class deployment, management automation, security, plus infrastructure and application availability and performance monitoring.

Microsoft Exchange 2013 Upgrade Services
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements affect key areas such as manageability, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can deliver online or on-premises support to assist your organization to manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more up to date version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide advanced online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small or midsize companies and campus networks to enterprise data centers and ISPs. Progent can assist you to deploy Cisco's quickly evolving switch solutions to realize the speed, expandability, availability, virtualization, data protection and manageability required for your organization. To learn about Progent's support for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch support. To learn about Progent's consulting and support for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support services. For information about Progent's support for Cisco Meraki switches, go to Cisco Meraki switches configuration and management.

Get in Touch with a Progent Network Support Expert
To learn how you can contact a Progent network support expert for remote or on-premises expertise in , call 1-800-993-9400 or visit Remote Network Support.














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