For office networks located in the state of Illinois, Progent's Microsoft certified professionals can provide remote phone support and troubleshooting to solve your computer network problems fast and affordably. Progent has developed enterprise-class expertise, sophisticated tools, and support databases to identify and fix network problems while avoiding the cost and delays normally associated with on-site service calls.
If your Illinois organization is situated outside of the larger metropolitan areas such as Chicago, Aurora, Rockford, or Naperville, your local computer support options may be limited in technical expertise, or not available during an emergency. This results in a network that is unpredictable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of network professionals average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a varied range of clients. This means you obtain not only the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to assist with efficient network solutions.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
CRISC-certified Risk Management Consultants
The CRISC certification program was initiated by ISACA in 2010 to verify a consultant's skills to design, implement, and maintain IS control mechanisms to reduce network risk. Progent can provide the services of a CRISC-certified risk management consultant to help your company to develop and execute a risk management plan based on industry best practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and budgetary guidelines.
Unified CM and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), previously branded CallManager, acts as the foundation of Cisco's collaboration portfolio. CUCM and Cisco Unified CM Express offer a borderless IP-PBX solution by integrating with unified messaging apps such as Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any aspect of Unified Communications Manager setup and troubleshooting in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating Cisco UCS server clustering systems for survivability, and integration with Exchange Server and Skype for Business.
Eliminate Reliance on an Individual Freelance Consultant
By building a partnership with a full-service network support firm like Progent rather than with an individual freelance consultant, your company is ensured timely availability of experienced professionals whenever you require them. You no longer have to worry that illness, training, vacations, or conflicting jobs with different clients will leave you without help during a crisis.
Remote Consulting for Microsoft Windows Server 2008
The sophistication and integration demands of Windows Server 2008 requires an IT professional with practical experience and diverse knowledge in architecting and building efficient and comprehensive business technology solutions. The professional experience of Progent's Microsoft-certified Windows Server engineers, averaging over 10 years of background supporting Microsoft-based solutions, assures your success in supporting and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 experts can also help you to assess the benefits of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.
ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity. Read about Progent's entire ProSight family of low-cost network management outsourcing services for small and medium-size businesses.
ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help organizations of all sizes to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist your company to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Cost-effective Computer Support Solutions
Many small businesses rely on poor metrics when searching for a computer consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate technical background can take many times longer to complete the same job than an experienced Information Technology professional. As an example, billing a third less per hour, but taking three times longer for the same job is not a bargain. Even worse, a badly architected or implemented network environment that is undependable and hard to administer or expand can cost a business many times more than its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the U.S. confirm the effectiveness of Progent's service model and the expertise of Progent's team of IT professionals.
After-hours Online Support
Progent's low-priced after-hours remote technical support program provides clients 24x7 availability of online support from Progent's Technical Response Center. Support services offered beyond regular business hours include fixing issues with Windows servers, MS Windows desktop support, help with Microsoft Office applications, system backup/restore, and basic routing and switching support for Cisco technology.
Get in Touch with a Progent Computer Support Expert
To see how you can access a Progent computer consultant for online or on-premises assistance in , phone 1-800-993-9400 or visit Online Network Help.